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Friendly and Knowledgeable This was the second time I have purchased a used BMW from Steve Mihalic. He is extremely helpful in finding the right car with great dealer service to This was the second time I have purchased a used BMW from Steve Mihalic. He is extremely helpful in finding the right car with great dealer service to back him. More

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Car purchase Reached out to Ken Delk and was given information that was very useful. Purchased a car shortly after and his service was impeccable. He was polite, Reached out to Ken Delk and was given information that was very useful. Purchased a car shortly after and his service was impeccable. He was polite, professional and very service oriented. I also like the fact he was a Marine for 20 years. Always great to work with someone who served our country. Thank you on both fronts Ken! More

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Prompt Professional Service Recently brought my vehicle in for the Takata Air Bag recall. Prompt, fast professional service. In and out of the store in less than 45 minutes as pr Recently brought my vehicle in for the Takata Air Bag recall. Prompt, fast professional service. In and out of the store in less than 45 minutes as promised by the service staff! More

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Easy and painful My experience with this dealership is very good. My salesperson Ken Delk helped me pick out a car and get me the price I was looking for. Everyone els My experience with this dealership is very good. My salesperson Ken Delk helped me pick out a car and get me the price I was looking for. Everyone else is very helpful and I feel like part of the family. More

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Service fitting the BMW name We had a very pleasant and productive experience with Putrri in purchasing a 528 for my wife. The dealership, the process and of course the follow-up We had a very pleasant and productive experience with Putrri in purchasing a 528 for my wife. The dealership, the process and of course the follow-up service was nothing less than first class. It was all the things that should happen and rarely does. I already have an X5 so this is our second car from here. Bernie B More

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Outstanding BMW Dealership and Staff I would like to say Thank you To John Caruso, Mike Niedzwiecki, Justin Niedzwiecki, Brittany in Service you all always give the most professional and I would like to say Thank you To John Caruso, Mike Niedzwiecki, Justin Niedzwiecki, Brittany in Service you all always give the most professional and outstanding customer service. This is what keeps me coming back as a loyal customer for the last 15 years or so. Thank you for making my expiencence as a customer so smooth and effortless! More

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Simple, hassle free buying experience with Steve Mihalic I was in the dealership for service and browsing the lot to kill time. Steve offered to help me while I waited for my 5 series to be serviced. Steve I was in the dealership for service and browsing the lot to kill time. Steve offered to help me while I waited for my 5 series to be serviced. Steve Mihalic was upfront and worked quickly to answer my questions and followed up with a few emails later that day. We agreed on a fair price and fair transaction. Finance team was easy to work with too. I came back a few days later and they had everything ready for me and I was in and out in 1 hour with the CPO vehicle I wanted. Thank you BMW Westlake Jason More

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Fast, professional experience - best after sale service I have bought over thirty new and nearly new vehicles from franchised dealers over the past 25 years, and this BMW Certified purchase has been by far I have bought over thirty new and nearly new vehicles from franchised dealers over the past 25 years, and this BMW Certified purchase has been by far the best experience of all. Steve Mihalic and BMW of Westlake go above and beyond the effort of other dealers to ensure perfection. Efforts before and immediately after the sale to accommodate the customer in terms of vehicle preparation, incidentals, and warranty service are second to none. Steve and his team are not completely satisfied until the customer is fully satisfied. The service department is also top notch. More

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Loretta S This is the forth BMW I have leased from Westlake and they are very pleasant and accommodating. They go out of their way to make it an enjoyable exp This is the forth BMW I have leased from Westlake and they are very pleasant and accommodating. They go out of their way to make it an enjoyable experience, even if they don't have a vehicle in stock they find one for you. The service department is excellent and very friendly. When you get your car back it is clean inside and out. Ken Delk has been my salesman for all of my BMW and has always taken very good care of me and answered any questions that I have ever had. More

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BMW lease I have leased BMW's through several different dealerships since 2008. By far my experience at BMW Westlake has been superb. I was introduced to Putrri I have leased BMW's through several different dealerships since 2008. By far my experience at BMW Westlake has been superb. I was introduced to Putrri Padbatan as my client advisor, she was very kind and worked hard to help identify my must haves on my new BMW, once we searched for my new "Red" 4 series and were unable to locate the car I desired, Putrri suggesting building in Germany exactly the way I wanted it! I must say I love my car, and I send much thanks to Putrri for her time and bright smile to go above and beyond to help me! I would like to thank everyone at BMW Westlake for making this the best car buying experience so far! Sincerely, Cynthia Shahed More

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