Brian Gardner
Brian Gardner at Gates Toyota

Brian Gardner | Page 15

Service Consultant

Gates Toyota

640 W Ireland Rd
South Bend, IN 46614

Contact Me
4.8
251 Reviews

Dealership Experience

16 yrs, 2 mos

4.8

251 Reviews

Write a Review

251 Reviews of Brian Gardner

July 02, 2020

Dealership Rating
Employee Rating

Call-in to weather protect the frame of truck. I found the service to be extremely helpful and they (Brian) did everything a customer would expect...please note that this was a factory call-back in More

by MGALLAGER
Customer Service
Friendliness
Recommend Dealer
Yes

June 26, 2020

Dealership Rating
Employee Rating

Excellent as always! Got in and out in a quick fashion, and got some helpful advice on the next two visits, work that should be considered. More

by JOHN.J.GULANICK
Recommend Dealer
Yes

June 26, 2020

Dealership Rating
Employee Rating

I have been a toyota owner of many different models starting in 1992 and have not owned any other brand sense Gates is where I have had all of them cared for and I had pay off in Long life of vehicl More

by RANDYR3
Recommend Dealer
Yes

Other Employees Tagged: Mike Fahey

June 25, 2020

Dealership Rating

service Friendly and efficient service department. I felt safe waiting in the waiting room as there was adequate space and furniture had been rearranged to ac More

by charschumann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephen Mackin, Michael Ferrara

June 25, 2020

Dealership Rating
Employee Rating

I leased my Rav4 from this dealership. They are so nice & professional. My scheduled services have been more than expected. On time, courteous and everything you would want grin a car dealership More

by BARBFARKAS
Recommend Dealer
Yes
Jun 25, 2020

Gates Toyota responded

Hey there, Thank you for your great feedback about your experience with us! We appreciate the opportunity to serve you and we are thankful for your business. Thank you for choosing Gates!

June 19, 2020

Dealership Rating
Employee Rating

Recall We are very satisfied with Gates Toyota Service Center. They are very nice and always accommodating. Veryhelpful and explain the service being perform More

by CLR46614
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephen Mackin, Michael Ferrara

Jun 22, 2020

Gates Toyota responded

Hey there, Thank you for your 5-Star rating and positive note! Thank you for allowing us to assist you and we look forward to working with you more in the future when the time comes. Thank you for your business!

June 19, 2020

Dealership Rating
Employee Rating

Visit for rear seat belt alarm. My 2018 Camry would occasionally show a rear seat belt alarm indicating a passenger was not buckled. The problem needed up being the way Toyta design More

by RSC1964
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Drew Ummel

Jun 19, 2020

Gates Toyota responded

Hey there, Thank you for your feedback about your service visit with us! We are glad to hear your rear seat belt system is working properly now. Thank you for your business and thanks for choosing Gates!

June 15, 2020

Dealership Rating
Employee Rating

Adding rims Excellent service, excellent product, I am very happy with my service, I was done on time with an affordable price, I will recommend to others. More

by DREGULINSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kirk Ziegert

Jun 15, 2020

Gates Toyota responded

Hey there, Thank you for your great feedback! We appreciate the opportunity to serve you and we look forward to working with you again. Thank you for your business and thanks for choosing Gates!

June 08, 2020

Dealership Rating
Employee Rating

I hate that I have to take my car here because it’s no other Chevy dealership around but I’ve had my car almost 3 years and every time I’ve taken it to gates I’ve come back with issues with the service th More

by lgoodman520
Recommend Dealer
No
Jun 08, 2020

Gates Toyota responded

Hey there, Thank you for sharing your feedback about your visits with us over the last three years. I am sorry that your recent visit or visits with us had issues. We are concerned about this and we would like to look into this further to see where we missed the mark. Can we reach out to you via phone or email? Thank you for your assistance and for helping us improve. Jordan Gates Automotive (574) 237-4999

Jun 08, 2020

Gates Toyota responded

Great, thank you for your help. What is the best phone number for you? Jordan Gates Automotive (574) 237-4999

Jun 08, 2020

lgoodman520 responded

Yes I have

June 08, 2020

Dealership Rating
Employee Rating

Great and clear communication as to what was needed, recommend, and to be aware of items during the visit. Customer representatives were great as always. More

by JOHN.J.GULANICK
Recommend Dealer
Yes

Other Employees Tagged: Trent Jackson, Stephen Mackin, Michael Ferrara , Drew Ummel

Jun 08, 2020

Gates Toyota responded

Hey John, Thank you for your 5-Star rating and great feedback! We appreciate the opportunity to serve you and we will continue working hard to bring the best. If we can assist you further then please let us know. Thank you for your business and thanks for choosing Gates!

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