Brian Barrett
Brian Barrett at Steve Rayman Chevrolet
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Brian Barrett | Page 2

Service Advisor

Steve Rayman Chevrolet

2155 Cobb Pkwy SE
Smyrna, GA 30080

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3.8
170 Reviews
3.8

170 Reviews

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170 Reviews of Brian Barrett

April 15, 2024

Dealership Rating
Employee Rating

Our fleet truck was there for over 4 months. Zero communication to us regarding progress. The only updates that we received came from me calling.. We were given a loaner truck, but when we cal More

by ANDY@DSIATLANTA.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Service manager

Apr 15, 2024

Steve Rayman Chevrolet responded

Andy, I'm truly sorry to learn about your experience with our service department. We aim for clear communication and timely repairs, so it's disappointing to read that we didn't meet those expectations in this case. Your feedback is valuable as it helps us improve our services moving forward. If you'd like to discuss the matter further or have any other concerns, please don't hesitate to reach out directly. Thank you, Thomas Campbell - Service Manager - 678-424-2084

April 13, 2024

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Employee Rating

Perfect service and super fast. Reliable and professional. Robert, the service advisor, was great. Steve Rayman is my place to go for all the services needed for my vehicle. Thanks More

by HIGORLIMA
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Robert, the service advisor

Apr 15, 2024

Steve Rayman Chevrolet responded

We're glad to know that you had a great experience with Robert and our team at Steve Rayman Chevrolet! We appreciate your trust in us for all of your vehicle's service needs. Thanks for the review!

April 12, 2024

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Employee Rating

Terrible service department. Needed brake work done. They did the back brakes but didn’t check the front so had to go somewhere else a month later to get the front done More

by S.CROTEAU
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Apr 15, 2024

Steve Rayman Chevrolet responded

I'm sorry to read about your experience with our service department. We aim for top-notch care, so it's disappointing that we missed checking the front brakes during your visit. I'd like to discuss this further and see how we can make things right - please feel free to reach out at any time. Thank you, Thomas Campbell - Service Manager - 678-424-2084

April 08, 2024

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Employee Rating

Mr Reggie was very helpful and outstanding in customer service and answered all my questions and concerns. Happy of his service and he explained what I need to service in the future More

by NMARTO
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Recommend Dealer
Yes

Other Employees Tagged: Reggie P

Apr 09, 2024

Steve Rayman Chevrolet responded

We're delighted to know Reggie provided you with excellent service at Steve Rayman Chevrolet. We appreciate your feedback and look forward to assisting you in the future!

April 07, 2024

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Employee Rating

Costumer service sucks. The manager is not engaged and needs more training on his people skills. Prices are 20% higher than other Chevrolet dealerships. More

by LILLUCKY1MIA
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Apr 09, 2024

Steve Rayman Chevrolet responded

I'm sorry to read about your experience. We always aim for excellent customer service and fair pricing, so it's disappointing to learn we didn't meet those expectations this time around. If you're open to discussing this further, please reach out directly at your earliest convenience. Thank you, John Barrett - General Sales Manager - jbarrett@steveraymanchevy.com

April 06, 2024

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Employee Rating

It took 2 hours to get an oil change at 7am - too long at that time of day. More

by MYRA.WESTALLEN
Service Price Transparency
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Recommend Dealer
No
Apr 08, 2024

Steve Rayman Chevrolet responded

Myra- Feedback like this is hard to receive, but we use it to improve the experience of future guests. I hope you will consider calling me so we can discuss this in more detail. Thank you, Thomas Campbell - Service Manager - 678-424-2084

April 06, 2024

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Employee Rating

The customer service greeting from the service representative was not prompt. The wait was long. More

by ADPURNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 07, 2024

Steve Rayman Chevrolet responded

It's always upsetting to receive negative feedback, but it helps us improve for the future. If there is anything further you would like to share about your experience, don't hesitate to get in touch. I'm here to help. Thank you, Thomas Campbell - Service Manager - 678-424-2084

April 05, 2024

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Employee Rating

They got the job done on time and on budget Will definitely go back again More

by MFLORENCE1
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Workmanship
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Recommend Dealer
Yes
Apr 08, 2024

Steve Rayman Chevrolet responded

Thank you for your confidence in Steve Rayman Chevrolet, and for your business. We are grateful to have you as a customer!

April 02, 2024

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Employee Rating

I was on time for my appointment and so was the service department, I do not trust anyone else, I have been buying my cars from them and only letting them service my vehicle. Great job. More

by bryche99
Service Price Transparency
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Recommend Dealer
Yes
Apr 02, 2024

Steve Rayman Chevrolet responded

We're so glad to know you trust our service department at Steve Rayman Chevrolet. We appreciate your loyalty and look forward to continuing the great work!

April 02, 2024

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Employee Rating

My SUV isn't a GM but I bought it from Steve Rayman. I spent nearly $100 for an oil change and they left my car filthy. No car wash or vacuum. I was a bit disappointed. If I went to the dealership relat More

by CAJUN_1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2024

Steve Rayman Chevrolet responded

I'm sorry to learn about your recent experience. We aim for complete customer satisfaction and it sounds like we fell short this time around. Please reach out at a convenient time for you so that we can discuss steps to rectify this situation and regain your confidence in our team. Thank you, Thomas Campbell - Service Manager - 678-424-2084

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