Brian Baker | Page 3

The initial person or young lady was not very friendly. I asked for Brian baker who I was told to ask for after making my three hour drive to the dealership. Upon my arrival I was not happy with the young I asked for Brian baker who I was told to ask for after making my three hour drive to the dealership. Upon my arrival I was not happy with the young lady attitude. Soon after meeting Brian I was left in good hands.so my experience changed about their professionalism . I also had a good experience next to parts where I purchased some carfloor mats. Because if Mr. Baker I am also mor knowledgeable about my vehicle More

by DEONDRICKNELSON Verified Customer Verified Customer

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Very good, fast and friendly service and as a veteran very respectful. I will continue to use Jim Ellis for my services very respectful. I will continue to use Jim Ellis for my services More

by byron.stipe Verified Customer Verified Customer

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I need bring my truck back to the shop because the balance seems off again. This will be the second time coming back to get the balance aligned. Extremely disappointed. I've spent a lot of money and m balance seems off again. This will be the second time coming back to get the balance aligned. Extremely disappointed. I've spent a lot of money and my truck is still not right. More

by scarroll2k8 Verified Customer Verified Customer

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Brian always provides excellent customer service and always helpful! Brian always makes the my experience good! always helpful! Brian always makes the my experience good! More

by PBANKS26 Verified Customer Verified Customer

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N o n a p p l I c a b l e t o m e More

by rcolvin1974 Verified Customer Verified Customer

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I enjoy going to Jim Ellis service is fast coffee is good and they treat me like family. and they treat me like family. More

by Bettadayz127 Verified Customer Verified Customer

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Worst customer service experience I've had since moving to GA. I had a service contract with Zurich and told that I couldn't use it. Yall made me sit in a waiting room for almost 3 hours and charged me $14 to GA. I had a service contract with Zurich and told that I couldn't use it. Yall made me sit in a waiting room for almost 3 hours and charged me $148.50 for an oil change. Your place is a joke. And the cashier lady? She needs to be fired as well for being rude and disrespectful when asked "what do I need to pay for?" And she responds with "idk, but you had service done, go talk to your Advisor" More

by Jackson Verified Customer Verified Customer

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Did a great job repairing on my Chevy equinox 10/10 I recommen the staff was very friendly and kelp in touch while your vehicle was in the shop recommen the staff was very friendly and kelp in touch while your vehicle was in the shop More

by Theresahairbar Verified Customer Verified Customer

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Dealer needs another electric and hybrid expert;quality of work is good but quicker response would be appreciated. I asked the person who answered the service phone about whether I should drive (1/2 hour) of work is good but quicker response would be appreciated. I asked the person who answered the service phone about whether I should drive (1/2 hour) or have car towed (coolant temperature had been as high as 123); she consulted another employee, and advised me to get a tow. Cost me $150, probably unnecessarily. More

by mry_riddle Verified Customer Verified Customer

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Had to wait a week before they even looked at the truck. They then took another week to fix it. We paid and got in the vehicle and the problem was still there. Service coordinator attitude was garbage. They then took another week to fix it. We paid and got in the vehicle and the problem was still there. Service coordinator attitude was garbage. They acted like it was our fault they didn’t fix it completely the first time. More

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