Brandon Martinez
Brandon Martinez at Honda of Valley Stream
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Brandon Martinez | Page 3

Service Advisor

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.7
69 Reviews
4.7

69 Reviews

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69 Reviews of Brandon Martinez

May 17, 2024

Dealership Rating
Employee Rating

The process was easy from start to finish. Making the appointment, the organization when getting there, the responsiveness throughout and the ease of checking out and picking up my car. Brando More

by aimsch
Recommend Dealer
Yes
May 20, 2024

Honda of Valley Stream responded

Thank you for sharing your positive experience! We're delighted to hear that the entire process, from making the appointment to picking up your car, was easy and well-organized. It's great to know that Brandon was helpful and responsive, ensuring everything went smoothly. We appreciate your feedback and look forward to serving you again in the future!

May 13, 2024

Dealership Rating
Employee Rating

You ALL have and are professional and, you take care of your clients!!!! You value your customers More

by DEANKATHY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 14, 2024

Honda of Valley Stream responded

Thank you so much for your kind words! We are thrilled to hear that you find our team professional and attentive. Our customers are our top priority, and we strive to provide the best service possible. Your feedback means a lot to us and motivates us to keep up our efforts. If you need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again!

May 13, 2024

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Employee Rating

Outstanding customer service. I was very impressed with the quality of service they provided. Thank you. Alex was great. Montell was outstanding More

by NYYOLY
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 14, 2024

Honda of Valley Stream responded

Thank you for your wonderful feedback! We're delighted to hear that you were impressed with the quality of our service. Alex and Montell will be thrilled to know they made such a positive impact. We appreciate your kind words and look forward to continuing to provide you with outstanding service in the future. If you have any further needs or questions, please don't hesitate to reach out. Thank you for choosing us!

May 11, 2024

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Good customer service. Nice lobby. Straight forward and don’t push me to do more services. More

by tianareyes13
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Briyanna Jones

May 13, 2024

Honda of Valley Stream responded

We're delighted to hear that you had such a great experience with our customer service and facilities! Providing a comfortable and welcoming environment for our customers is important to us, and we're glad you enjoyed our lobby. We believe in transparency and respect for our customers' choices, so we're pleased to hear that you felt our approach was straightforward and free from pressure. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out.

May 10, 2024

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Took longer than I was led to believe would take , not necessarily fault of service center More

by DCINCIRIPINI
Service Price Transparency
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Recommend Dealer
Yes
May 13, 2024

Honda of Valley Stream responded

We apologize for any inconvenience caused by the longer-than-expected wait time. While we strive to provide accurate estimates, sometimes unforeseen circumstances can arise that affect service duration. We appreciate your understanding and patience in such situations. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out. We're here to help!

May 07, 2024

Dealership Rating
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Advisor was knowledgeable and professional. Never oversold or undersold. Was honest and in todays world is rare. I return to this dealership because every time I’ve been I feel I’m not getting More

by 1bigpapi77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Singh

May 07, 2024

Honda of Valley Stream responded

We know you have choices on where you shop for a new vehicle and are so pleased you chose us. Thank you for the kind words, excellent review, and for recognizing our staff’s hard work. We appreciate it! Reach out with any questions or for any additional assistance. Take care!

May 06, 2024

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Know what they are doing, work as promised, nothing less than reel dealer parts,your car feel bran new when you left the service station they have done excellent work. More

by DORETT10301957
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 06, 2024

Honda of Valley Stream responded

We're thrilled to hear that you had such a positive experience with our service team! At our dealership, we pride ourselves on our expertise and commitment to delivering top-notch service. Using genuine dealer parts ensures the highest quality repairs and maintenance for your vehicle. It's fantastic to hear that your car felt like new after our service, and we're grateful for your kind words. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

April 27, 2024

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Employee Rating

Waited over about 2 hours for an inspection when I had an appointment and was told I could come in early. Was told my one of my brake systems needed a full redo for over $1,800 with $1,500 worth as recommend More

by Cbaer0528
Service Price Transparency
Workmanship
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Recommend Dealer
No

April 26, 2024

Dealership Rating
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Brandon was very polite and very helpful and went out of his way to answer a question I had about my other Honda vehicle. Our basic reason for getting our SUV serviced at Honda of Valley Stream was handle e More

by BOB ESPOSITO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2024

Honda of Valley Stream responded

Thank you for your feedback on your recent visit. We're pleased to hear that Brandon was professional and went the extra mile to answer your questions about your other Honda vehicle. Thank you for your understanding as we order the necessary part, and we appreciate your willingness to return for the installation. We look forward to seeing you again and ensuring your complete satisfaction. Thank you for choosing Honda of Valley Stream!

April 24, 2024

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Employee Rating

Very nice and clean and professional manner, fast service, my service advisor was pleasant and knowledgeable. More

by traynee21
Service Communication
Recommend Dealer
Yes
Apr 25, 2024

Honda of Valley Stream responded

Thank you for your wonderful review! We're pleased to hear that you appreciated the professionalism and speed of our service. It's great to know that your service advisor was both pleasant and knowledgeable. We look forward to your next visit and hope to continue providing you with excellent service.

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