Alex Marcel
Alex Marcel at Honda of Valley Stream
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Alex Marcel

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.7
642 Reviews

Dealership Experience

11 yrs, 2 mos

Industry Experience

13 yrs, 9 mos

Languages Spoken

English English

4.7

642 Reviews

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642 Reviews of Alex Marcel

April 24, 2024

Dealership Rating
Employee Rating

He was I formative , he explained the waiting process . He told us we can wait in the waiting area . More

by millicentafrancis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Honda of Valley Stream responded

Thank you for sharing your experience! We're glad to hear that you received informative service and clear explanations about the waiting process. It's important to us that you feel comfortable and well-informed while you're with us. We hope the waiting area provided a pleasant space for you during your wait. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing us!

April 23, 2024

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Employee Rating

I LOVE CLARA SHES THE BEST ! ! VERY NICE ! SHE HELPS ME WITH ALL MY CONCERNS!! More

by tatiana.jones13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Honda of Valley Stream responded

Thank you so much for your enthusiastic review! We're thrilled to hear that Clara has made such a wonderful impression on you with her helpfulness and kindness. We'll make sure to pass along your kind words to her. Thank you for sharing your positive experience, and we look forward to continuing to serve you in the future!

April 23, 2024

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Alex Marcel was the consummate professional, he kept me informed every step of the way as to the issue with my vehicle. He advised me as to the options available and gave me the opportunity to accept or de More

by REMCNAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Honda of Valley Stream responded

Thank you for taking the time to leave such a detailed and positive review! We're thrilled to hear about your exceptional experience with Alex Marcel and the service he provided. His professionalism and thorough communication exemplify the standards we strive for. Your loyalty to our service center means a great deal to us, and we're pleased to have earned your continued trust over the years. We look forward to continuing to provide you with the same high level of service for many more years to come. Thanks again for your kudos and for choosing Honda Of Valley Stream!

April 21, 2024

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Quick service, problem identified and resolved in one day. Alex Marcel was helpful throughout the process. More

by kwag123
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Apr 22, 2024

Honda of Valley Stream responded

Thank you for your feedback! We're delighted to hear that Alex provided you with effective service, resolving your problem quickly. We strive to identify and fix issues efficiently, ensuring you can get back on the road as soon as possible. Your satisfaction is our priority, and it's great to know that we met your expectations. We look forward to serving you again in the future!

April 13, 2024

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Courtesy, faster and great service. I always love to go to the dealer in valleys Stream. I have more than 9 years going to this place. More

by maribeluci10
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Apr 15, 2024

Honda of Valley Stream responded

We're delighted to hear that you've consistently experienced courteous and great service with us over the past nine years. Your loyalty and continued satisfaction are incredibly important to us. Thank you for sharing your positive experiences, and we look forward to serving you for many more years to come!

April 12, 2024

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Hands down, the Best customer service and amazing work! ! Did I say great customer service More

by JOSE.F.MOREL
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 12, 2024

Honda of Valley Stream responded

We're thrilled to hear such enthusiastic praise about our customer service and the quality of our work! Thank you for highlighting these aspects of your experience with us. Your satisfaction is our top priority, and it's great to know we're hitting the mark. We look forward to continuing to provide you with the best service possible!

April 11, 2024

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Employee Rating

MR Singh understood my concerns when the car was dropped for service and I was satisfied More

by Vielotclandis1398
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Singh

April 09, 2024

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Employee Rating

Customer friendly, prompt, excellent, experienced, relational,caring and totally dedicated and committed to customers satisfaction. More

by OJOADESEGUN448
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 10, 2024

Honda of Valley Stream responded

Thank you for your kind words! We strive to provide a customer-friendly environment where prompt and excellent service is our priority. Our team is dedicated to ensuring that every customer's experience is positive and satisfactory. We appreciate your feedback and are glad to hear that you had a great experience with us. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We value your satisfaction and look forward to serving you again in the future!

April 08, 2024

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Very good service, fast and professional, will recommend it to all my friends who own Honda. More

by iscripnikov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres

Apr 09, 2024

Honda of Valley Stream responded

We're thrilled to hear that you had a positive experience with our service! Thank you for your kind words and for recommending us to your friends. Providing fast and professional service is always our priority, and we're glad we could meet your expectations. If you ever need assistance in the future or have any questions, feel free to reach out. We appreciate your recommendation and look forward to serving you and your friends again!

April 06, 2024

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So was very helpful in getting me an appointment the same day I called him. I did not have to wait long I appreciate his concern and professionalism More

by HHEATHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2024

Honda of Valley Stream responded

It's fantastic to hear that So was able to assist you in getting an appointment on the same day you called and that you didn't have to wait long. We're glad that his concern and professionalism were evident throughout your experience. Your satisfaction is important to us, and we appreciate your kind words. If you ever need assistance in the future, don't hesitate to reach out. Thank you for choosing us!

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