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Start your review of Brandon Higginson.
Brandon Higginson
Brandon Higginson at Davis Chevrolet
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Brandon Higginson

Service Manager

Davis Chevrolet

149 East Lake Crescent N.E.
Airdrie, AB T4A 2H7

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5 Reviews of Brandon Higginson

December 16, 2020

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Employee Rating

"Very disappointed with recent service experience at Davis..."

- jj

Very disappointed with recent service experience at Davis Chev Airdrie. Charged for 2.6 hours of labor even though the time between phone calls from my approval to go ahead and do the work to being told my vehicle was ready for pick up was 1.5 hours. In calling to question this discrepancy, I was told the service manager would follow up with me. Of course, that never happened. No wonder the automotive industry has the reputation it has.

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Recommend Dealer
No

Other Employees Tagged: Lisa Calhoun

Dec 18, 2020

Davis Chevrolet responded

Hello, On behalf of our entire team, we apologize you left disappointed from your last service. Based on the comments, we would like the opportunity to look into this further. Transparency and integrity are our highest priority, and we want to ensure that this is maintained. All of our labour times for repairs are based of an accredited universal labour time guide, to ensure our times are consistent with that of the others in the industry. The other factor may be diagnosis time, which would have been completed prior to your approval call. That being said, clear communication of these processes and reasons is vital to being transparent, and that is where we failed in this case. We would like to review further, but will require some information form you in order to access your file within our system. You can reach out to me privately at my email at bhigginson@davischev.com.

August 30, 2020

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"Staff are always friendly and professional. Quality of..."

- pluft

Staff are always friendly and professional. Quality of work is excellent and vehicle is ready to be picked up when promised. Would not hesitate to recommend.

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Yes

April 11, 2020

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"Very friendly, courteous and quick. I was greeted with a..."

- dktaylor101@gmail.com

Very friendly, courteous and quick. I was greeted with a smile and the service was quick. My salesman asked me how my truck was. Great place to deal

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Yes

Other Employees Tagged: Andre Lorieau

March 31, 2019

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"Customer service experience"

- Jack1696

A quick thank you to Brandon in the Service Department at Davis Chevrolet GMC Buick in Airdrie. I bought a new Chev Colorado from another dealer and when I took it in for its first free oil change at a dealership in Calgary I asked them to check the fog lights as they would not come on. They reattached the fog lights after pulling some of the front end off but advised me that it could not be covered by warranty as it was the result of an install of the illuminated Chevrolet logo on the front that was done by Davis Chevrolet in Airdrie. They suggested I contact them and ask if they would cover the labor bill. I emailed them not expecting they would do anything but to my pleasant surprise Brandon contacted me and covered the costs. I was surprised to say the least but it is very refreshing to see a dealership that stands behind its customer service guarantee.

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Recommend Dealer
Yes

March 21, 2018

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Employee Rating

"Cylinder 1 Misfire > PCV Pullover 2012 Sierra 5.3 Ltr."

- Sierra2012

Great service and friendly staff keeps me returning. Seems I may have a PCV Pullover issue that may not be resolved. Mr. Todd Fisette the Shop foreman was very helpful in explaining the issue and provided me with a bulletin and a no charge revisit to see how the Number 1cylinder plug is doing after 20 thousand kms. Thank you Todd. Seems my 5.3 Ltr. V8 is not as bullet proof as I thought. The element of doubt and reliability has been planted in my mind unfortunately. Great service and friendly staff will have a challenge overcoming my mindset. In hindsight had I known about this issue at the time of my used vehicle purchase I may have moved to a different engine size or explored my alternatives at Davis Chevrolet. So overall a great place to buy and get service.

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Recommend Dealer
Yes

Other Employees Tagged: Glenn Smaha, Jordan Laporte, Amber Fehr, Carla Chan, Todd Fisette

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