I did a factory order with brad smith get kept me up to date though out the waiting process and once the truck came in he found there was a problem with the paint on the roof of no fault of his or the dealer he didn’t try to hide it and was very up front with me about it with my options of what we could do to fix the situation he even answered me after hours and on his days off work if I texted him
This was my third vehicle purchase from O’Connor and as always they have been super to deal with. They listen, no high pressure sales and this time we gave our salesman an impossible list of wishes and to our surprise and delight he delivered! I continue to shop here because from start to finish they are professional, accommodating, polite and sincere.
Brad at O’Connor was amazing! I told him what features I was most interested in and within minutes he had shown me the perfect vehicle. I drove away ecstatic with my purchase and with the whole experience. The entire team at O’Connor was amazing and I will definitely be returning there for my next vehicle purchase.
Thank you for your review and of course the opportunity to earn your business!
If you need anything in the future please don't hesitate to reach out to us and remember we pay referrals for anyone you send into us that purchases.
Thanks again and enjoy your new vehicle!
March 19, 2019
"Awesome service "
I had a great experience thank to Brad and the whole team at Oconnor Crysler chilliwack. Brad do not push me at all into a purchase and even through in a bunch of extras that we were not expecting. They also made my family feel welcome with allowing my 4 year old drive around the shop on there electric 3 wheelers. And even gave him one to take home!!!! Thank so much and I will be forever a customer!
Thank you for the glowing review and obviously for giving us an opportunity to earn your business!
If you need anything what so ever through the ownership of your vehicle please don't hesitate to reach out to either Bradley or myself.
Thanks again and look forward to seeing you around the store!
March 11, 2019
"Staff in all departments are fablouse"
- Brenda whitetiger
Everybody there does the best they can for you. They go above to help you get what you want. Very honest. Wonderful service. Like that insurance is right there.
Thank you for the review and more importantly the opportunity to earn your business! We hope you are loving your new vehicle and if you need anything in the future please don't hesitate to reach out!
February 25, 2019
"Fooled by their Administrative/Documentation Fee"
Overall my experience was good - my only issue is their deceptive pricing. I did not know at all that they would tack on $1098 for administration/documentation fees - and this was only made known to me as I was signing the paperwork (I came across nothing on the website so if there was something it was not obvious and not once did Brad mention it to me in our discussions re:pricing). I have heard of this tactic - but was totally caught off guard. I am not impressed and will not shop or recommend O'Connor for this very reason alone. I went to them because of the pricing - only to find out they are hiding the true cost of purchase.
Good Morning Midmar,
First off thank you for your review. We are continuing to try and learn and without the feed back of our clients we will not be able to do so. Our goal has always been to give a world class experience and I see that we have come up short here with you. I have spoken with Bradley about this and he mentioned we did negotiate on a price of the vehicle with no fees added. I see we came to an agreement with fees in as we show our fees on the bill of sale at all times. So that means we backed out the fees on your deal. Neither here nor there I understand you are quite upset and disappointed with us as a store. This is something that we don't want and would encourage you to call me to discuss further.
Brad is a very hard working Sales Representative that is always honest and upfront with his clients. I encourage you to reach out to me so we can discuss further if you would like. Obviously this is not how we want our clients to feel when purchasing a vehicle from us. Reputation is everything, especially within the car industry and we have worked very hard at making our image a good one.
Thank you and look forward to speaking with you soon!