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Blake Hill

Overview Reviews (229) Inventory (184)

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Blake Hill

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Blake Hill | Page 23

Assistant Service Manager

Martin Chevrolet

5220 Northwest Hwy
Crystal Lake, IL 60014

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4.8

229 Reviews

Overview Reviews (229) Inventory (184)

4.8

229 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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229 Reviews of Blake Hill

October 02, 2021

Dealership Rating

Employee Rating

Very cordial “family “ half the dealership knows us, by name in service and sales and management. Always provide helpful suggestions. Mike M(?) on the sales floor has not led us astray. name in service and sales and management. Always provide helpful suggestions. Mike M(?) on the sales floor has not led us astray. More

by burns_w

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Duane Hill, Ralph Stalesky, James Dunn , Steve Miehle, Paul Bomgarder(?)

Helpful 0

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Oct 06, 2021 -

Martin Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! - Martin Chevrolet

September 29, 2021

Dealership Rating

Employee Rating

Everyone treated me great ... from Brad to Ralph and yes Blake.The 2 service guys I met , Chris and Brandon very polite. You could even tell the cashier was smiling behind the mask. Blake.The 2 service guys I met , Chris and Brandon very polite. You could even tell the cashier was smiling behind the mask. More

by eddie66

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Ralph Stalesky , Brad Nichols

Helpful 0

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Oct 01, 2021 -

Martin Chevrolet responded

Eddie, Thank you for your review! Its great to hear that Brad, Ralph, Blake, Chris and Brandon were able to go above and beyond your expectations and really help you out! Thanks again and see you soon! - Martin Chevrolet

September 29, 2021

Dealership Rating

Employee Rating

Always polite and accommodating! Work to get you back on the road as soon as it’s possible. Ralph and OC have always answered all my questions! Followed up to make sure everything is as expected! Will al the road as soon as it’s possible. Ralph and OC have always answered all my questions! Followed up to make sure everything is as expected! Will always recommend Martin Service to my friends! More

by Night Train

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Ralph Stalesky, OC Cardoso

Helpful 0

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Oct 01, 2021 -

Martin Chevrolet responded

Your recommendation means a lot to us and we are so happy to have earned it! We will be sure to let Ralph and OC know about your wonderful review. Thanks again and take care! - Martin Chevrolet

September 27, 2021

Dealership Rating

Employee Rating

Blake and Paul B are the best service guys around. They take excellent care of my car every single time. I had an emergency engine problem this time and they squeezed me in and resolved my issue ASAP. Grea take excellent care of my car every single time. I had an emergency engine problem this time and they squeezed me in and resolved my issue ASAP. Great service Department. Great guys. More

by BMV

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: OC Cardoso , Paul Baumgartner

Helpful 0

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Sep 29, 2021 -

Martin Chevrolet responded

Thank you for taking the time to highlight a few members of the team that were able to really help you out. We appreciate you choosing Martin Chevrolet and thank you for trusting us with your vehicle! If anything else comes up, we are always here to help! - Martin Chevrolet

September 20, 2021

Dealership Rating

Employee Rating

The entire team is family oriented, all our vehicles are Serviced with Martin Chevrolet, no question! Serviced with Martin Chevrolet, no question! More

by duanehill

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Sep 24, 2021 -

Martin Chevrolet responded

Duane, We appreciate your feedback! Thanks for the wonderful review and drive safe! - Martin Chevrolet

September 14, 2021

Dealership Rating

Employee Rating

Took care of a small blemish on the roof rack. Paint was chipping and it had never been used. Owner called in his touch up guy and had it fixed, no charge for our continued patronage to being customers chipping and it had never been used. Owner called in his touch up guy and had it fixed, no charge for our continued patronage to being customers at Martin. We have bought 3 cars from this dealer and they continue to be fantastic. More

by weeldavid927

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dan Hoyland, Duane Hill, Ralph Stalesky, James Dunn, OC Cardoso , Aaron Grassel, Brad Nichols

Helpful 0

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Sep 14, 2021 -

Martin Chevrolet responded

David, Sorry that you ran into a snag with your new roof rack but thank you for giving us the opportunity to "continue to be fantastic!" We hope everything goes smoothly with your new ride from here on out, but just incase it doesn't, we are always here to help! - Martin Chevrolet

September 14, 2021

Dealership Rating

Employee Rating

The service guys are great, some services are way to high, some are good prices. high, some are good prices. More

by Tom

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Duane Hill, Ralph Stalesky, OC Cardoso , Aaron Grassel, Brad Nichols

Helpful 0

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Sep 14, 2021 -

Martin Chevrolet responded

Tom, It's our commitment to ensure quality customer care as well as friendly and professional service to our guests. Please come see us for any future needs and keep in mind, we are happy to accept competitor coupons if you find a service cheaper somewhere else! - Martin Chevrolet

September 14, 2021

Dealership Rating

Employee Rating

Not happy oil change took nearly 2 hrs. Was told it would take about one hour. take about one hour. More

by kugelmank

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Ryan Kaufman

Helpful 0

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Sep 14, 2021 -

Martin Chevrolet responded

Thank you for the candid feedback on your experience with the service team at Martin Chevrolet. We sincerely apologize for the level of service you received. We realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. We should have let you know we were running behind. If you want to talk further about your experience, feel free to give our service manager, Duane Hill, a call at 815-459-4000. - Martin Chevrolet

June 17, 2021

Dealership Rating

Employee Rating

Great Sales and Service Team! Wonderful experiences over multiple purchases! Real people that listen to your needs! Can't say enough good about this establishment! multiple purchases! Real people that listen to your needs! Can't say enough good about this establishment! More

by danhoeft1985

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dan Hoyland, Duane Hill, James Dunn, OC Cardoso , Steve Miehle, Joel Storm, Paul Baumgartner - 5 Stars

Helpful 0

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Jul 01, 2021 -

Martin Chevrolet responded

Dan, We can't say enough good things about you either! We really appreciate the review and the repeat business. Its great to be "your car guys!" Thanks again and drive safe! - Martin Chevrolet

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