Bill Tegethoff | Page 9

I went in to get my headlight swapped out and my axillary battery replaced. I had gottwn my battery swapped from them over less than a year ago, but they didnt have any record of it. I didnt mind pay battery replaced. I had gottwn my battery swapped from them over less than a year ago, but they didnt have any record of it. I didnt mind paying for it since i needed it to get my car working, but they should have better knowledge of it. Besides that service was great. More

by Rudpatel14 Verified Customer Verified Customer

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I will also be passing this on directly to Rich Hoffman, Fixed Operations Director for this dealership. In March of 2023, our secondary battery was replaced - the one that runs the 'Electronic Stop Start (E Fixed Operations Director for this dealership. In March of 2023, our secondary battery was replaced - the one that runs the 'Electronic Stop Start (ESS) - by service department at this dealership. At that time, we were told to regularly start the car. Less than 4 months later the ESS system has failed again. On 7/17/23 I brought the car in for service. I called for three consecutive days – each day I was told I would be called back with an updated status by end of day. On the fourth day, I had to take time off from work to go back to the Sales Dept. to find out why no one had called me back in the three days the car was in the shop for service. Service replaced the secondary battery, but their answer was we did not drive it enough (note they could not say how much was 'enough') in those four months. Our primary (main) battery is perfectly fine. We started the car at least every other day – and drove it periodically during this timeframe. Also, Service did not explain why the alternator, which should be charging the batteries, was not properly charging the secondary battery. We bought this car at this dealer and have used only this dealer for all service, including routine maintenance. Again, I have a deep concern about the lack of customer service in not keeping us informed. I also believe their service department has not fully diagnosed our problem both times: during the March 2023 service and the July 2023 service, so that the secondary battery will not fail again. I would appreciate your office reaching out to other dealerships/repair shops, districts, headquarters, etc. to further investigate this ESS - battery failure. We will be doing so as well. More

by FanwoodMike Verified Customer Verified Customer

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Salerno Duane Chrysler Jeep was great to deal with. Customer service is terrific. I would buy from them again. Customer service is terrific. I would buy from them again. More

by andrew.schwartz Verified Customer Verified Customer

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Billy Tegethoff was phenomenal thru the entire process. From looking up my insurance policy for my wheels and tires,to dealing with the insurance company and keeping me updated thru the entire process, I c From looking up my insurance policy for my wheels and tires,to dealing with the insurance company and keeping me updated thru the entire process, I couldn’t have asked for better service. Billy is a true professional. More

by ryan.Bathan Verified Customer Verified Customer

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The agent took care of me and I was called to pick up my car in a timely manner. car in a timely manner. More

by colonsmiles Verified Customer Verified Customer

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Bill at service desk and the new person in training both very knowledgeable, and helpful. Service Technician Heath Eckel very good, went over my listed concerns, plus did a through service on my jeep. both very knowledgeable, and helpful. Service Technician Heath Eckel very good, went over my listed concerns, plus did a through service on my jeep. good service people like this is why my last jeep lasted for 17 years. More

by dbosefskie Verified Customer Verified Customer

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Billy is the best! Showed me great customer service. Very knowledgeable and tried to stay wishing my budget while providing the needs for my Jeep. Showed me great customer service. Very knowledgeable and tried to stay wishing my budget while providing the needs for my Jeep. More

by jillfhampton Verified Customer Verified Customer

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The entire team is very professional and knowledgeable. This was our third purchase at Salerno Duane. This was our third purchase at Salerno Duane. More

by DebbieH Verified Customer Verified Customer

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They were super helpful and kept in touch with me during the whole process thanks the whole process thanks More

by cbhorn Verified Customer Verified Customer

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Clean waiting area, knowledgeable staff, convenient location, service many brands, offer service specials, online scheduling for service location, service many brands, offer service specials, online scheduling for service More

by iceblue74 Verified Customer Verified Customer

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