Matthew Fuche
Matthew Fuche at Salerno Duane Chrysler Jeep
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Matthew Fuche

Service Advisor

Salerno Duane Chrysler Jeep

267 Broad St
Summit, NJ 07901

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4.7
102 Reviews
4.7

102 Reviews

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102 Reviews of Matthew Fuche

May 08, 2024

Dealership Rating
Employee Rating

Matt and Billy in service dept are always so helpful whenever I bring car in for service More

by rburke2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Dietrich, Bill Tegethoff

May 09, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and for the 5-star review. We appreciate your business and look forward to working with you again in the future!

May 06, 2024

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Employee Rating

When I booked the appointment I told them that the car needs to be looked at by a senior technician. I gave them the bulletin that explained the problem. I still don't know whether its been fixed or looke More

by peterrichardsonllc
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
May 07, 2024

Salerno Duane Chrysler Jeep responded

Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us.

April 30, 2024

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Very poor customer service, no other way to put it. Local dealership that would never get my business going forward, you can do better. Shameful! More

by Bad Customer Service
Service Time
Service Communication
Recommend Dealer
No
May 03, 2024

Salerno Duane Chrysler Jeep responded

Sorry to hear that you were not happy with your experience. Customer service is very important to us, so your feedback means a lot. Our sales and service teams do their best to accommodate all of our customers needs. If there is anything we can do to help please feel free to reach out to us directly.

April 27, 2024

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Always ready to assist and give the best recommendations. Appointments are given in a reasonable amount of time, considering the times we are living in now. Overall, really satisfied! More

by Pepe Luque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and the 5-star review Pepe. We look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

April 25, 2024

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Great service, done on time and as expected. Matthew was a pleasure to work with and drop-off/pick-up was quick and easy. More

by gregr328
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 26, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and for the 5- star review. We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

April 24, 2024

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It took over 4 weeks to get an appointment. Then 1 week wait just to have my car looked at. Then another week to have a part delivered and then installed. Then after leaving, the check engine l More

by csidwa0
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bill Tegethoff

Apr 26, 2024

Salerno Duane Chrysler Jeep responded

Thank you for your 3-star review and for using our service department. We're pleased to have been able to assist you, though it's clear we have areas to improve. We're committed to excellence and would greatly value any further feedback you could provide. Ensuring your complete satisfaction is important to us, and we hope to have the opportunity to demonstrate this in the future.

April 10, 2024

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Pleasant and knowledgeable staff. Always helpful and through, communication is clear and timely. Highly recommend More

by bethjeffrey
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 17, 2024

Salerno Duane Chrysler Jeep responded

Thank you for your recommendation and 5- star review Beth. We’re thrilled that you had a positive experience with us and we thank you for your business. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

April 09, 2024

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My advisor was polite and took care of everything. Great service department. Will definitely recommend Salerno Duane to friends and family. More

by dnr50486
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 09, 2024

Salerno Duane Chrysler Jeep responded

Thank you for your feedback and 5 - star review! Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

April 08, 2024

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always great service. easy to schedule. had spots available as soon as the next day. More

by jbrennan3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2024

Salerno Duane Chrysler Jeep responded

Thank you for your feedback and 5 - star review! We appreciate your business and taking the time to leave us your comments. We look forward to serving you again in the future.

March 29, 2024

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Employee Rating

Always smooth and easy to get my car serviced and get in and out of service. Great team that is clear, available, and thorough with the entire process. I got regular updates on the servicing status and my c More

by gmoorjani68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2024

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and your 5-star review. Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

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