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Ben Brown

Overview Reviews (282) Inventory (846)

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Ben Brown

Ben Brown | Page 11

Fleet Sales Manager

Henry Brown Buick GMC

1550 E Drivers Way
Gilbert, AZ 85297

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4.9

282 Reviews

Overview Reviews (282) Inventory (846)

Dealership Experience

17 yrs, 5 mos

Specialties & Trainings

Certified Buick and GMC Sales Professional

4.9

282 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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282 Reviews of Ben Brown

February 11, 2024

Dealership Rating

Employee Rating

Love this dealership! Staff is super helpful and kind. Have bout several vehicles from here. Staff is super helpful and kind. Have bout several vehicles from here. More

by SCOTTURRY

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Blake Brown, Heidi Burns, Mike Meade, Brandon Warwick

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Feb 12, 2024 -

Henry Brown Buick GMC responded

Thanks, Scott for your feedback on your recent visit to Henry Brown Buick GMC. It's great to hear that we were able to assist you and that you had such a positive experience. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

February 05, 2024

Dealership Rating

Employee Rating

Ben and his staff make buying a car enjoyable. Eiji is always professional and simplifies the paperwork process Eiji is always professional and simplifies the paperwork process More

by Gus Brown

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Blake Brown, Eiji Pollard

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Feb 05, 2024 -

Henry Brown Buick GMC responded

Thank you so much for your kind words for Ben and our team, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 25, 2024

Dealership Rating

Employee Rating

always the best dealership ive ever dealt with easy fast great deals nice always only going to ben brown great deals nice always only going to ben brown More

by CHARISBLESED

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Rickie Bauman, Blake Brown, Wagner Harrigan, Brad Robles, Rigo Ramirez, Dwayne Champion, Nohea Cutting, Gabe Harmon, Charles Bennett

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Jan 26, 2024 -

Henry Brown Buick GMC responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 11, 2024

Dealership Rating

Employee Rating

Quick, easy process . ... Sales and fiancé were GREAT ! Highly recommend this dealership if your looking for a new OR used vehicle. ... Sales and fiancé were GREAT ! Highly recommend this dealership if your looking for a new OR used vehicle. More

by AMYH.ANDMYKIDS

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Jan 11, 2024 -

Henry Brown Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on yoru new vehicle and thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 10, 2024

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Employee Rating

The deal made (started with misrepresentation of mileage) took weeks to resolve … (settled for $1k back) NOW the “complete checkout” of the truck was ALSO FALSE … no windshield wipers fluid, no inspection took weeks to resolve … (settled for $1k back) NOW the “complete checkout” of the truck was ALSO FALSE … no windshield wipers fluid, no inspection or current oil change … certainly nothing was what was told or represented and very disappointing- flew from Montana … and finding more things is a huge discouragement … disheartening experience!! More

by TRICIAKNOLL

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

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Jan 13, 2024 -

Henry Brown Buick GMC responded

Tricia, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 03, 2024

Dealership Rating

Employee Rating

Henry Brown GMC went above and beyond to make the deal happen very good team, swift and fast tell everybody to go there happen very good team, swift and fast tell everybody to go there More

by ALEXFROMVEGAS

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Eiji Pollard

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Jan 03, 2024 -

Henry Brown Buick GMC responded

Alex, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 28, 2023

Dealership Rating

Employee Rating

Henry Brown GMC went the extra mile, had great customer service and answered all questions promptly and fully! service and answered all questions promptly and fully! More

by HERMANRAYBERNAL1968

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Blake Brown, Mike Meade, Joe White , Todd Nielsen - Sales Associate, Amy Hughes.

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Dec 29, 2023 -

Henry Brown Buick GMC responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 28, 2023

Dealership Rating

Employee Rating

I was very satisfied with the sale process, however, I was promised a soft tonneau cover and a rubber bed mat in place of the drop in bed liner. I still haven't received them yet. It's been almost one mon was promised a soft tonneau cover and a rubber bed mat in place of the drop in bed liner. I still haven't received them yet. It's been almost one month since I made my purchase. Please tell Ben Brown to expedite ordering the two items. He's the person who promised them. , More

by LANGER96

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brandon Warwick

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Dec 28, 2023 -

Henry Brown Buick GMC responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you. Please don't hesitate to reach out if you need anything else. We will pass along your concerns to Ben.

December 22, 2023

Dealership Rating

Employee Rating

Over at Henry Brown Buick GMC it is always the easiest experience I would never go anywhere else! experience I would never go anywhere else! More

by GEORGEBURNS93

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brandon Warwick , Amy Hughes

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Dec 22, 2023 -

Henry Brown Buick GMC responded

Thank you, George! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Henry Brown Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 21, 2023

Dealership Rating

Employee Rating

Very knowledgeable staff. Process is seamless and quick. All staff were polite and answered any questions that I had. All staff although busy have excellent customer service Process is seamless and quick. All staff were polite and answered any questions that I had. All staff although busy have excellent customer service skills. I love my Buick Envision and two of my friends have been referred to you based on their love of my car and the Great experience my Daughter and I had. More

by ERASMUSSEN4

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Blake Brown, Joe White

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Dec 22, 2023 -

Henry Brown Buick GMC responded

Congratulations on your new vehicle and thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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