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![Austin Smith at Regal Honda](https://cdn-user.dealerrater.com/images/dealer/21584/employees/9caafd4d05eb.jpg)
Dealership Experience
6 yrs, 2 mos
58 Reviews
Write a Review58 Reviews of Austin Smith
October 06, 2023
Being from out of town I. Was treated the best that I’ve been at anytime great service and was very greatful you could work me in on such short notice especially as busy as yo Was treated the best that I’ve been at anytime great service and was very greatful you could work me in on such short notice especially as busy as you were. I’m very greatgul. Thank you very much. More
September 30, 2023
I pulled up at 9:30 for a 9:30 appointment. Fifteen minutes later a kid recorded my name and odometer reading. He told me someone would be with me shortly. At 10:00 I went inside and found a Fifteen minutes later a kid recorded my name and odometer reading. He told me someone would be with me shortly. At 10:00 I went inside and found a service advisor named Austin. He could not tell me what caused the delay except to say that they were busy. Supposedly he wasn't the service advisor assigned to me. Later that day Austin called me and said that they replaced my windshield wipers. I told him that Regal had replaced them in December and I didn't think they needed replacing. He said he would follow up. The next day when I went to pick up my car I found that they charged me for the new wipers. When I refused to pay for them, the cashier said I would have to talk with a service person to get the charge removed. I had wait another 15 minutes, I finally got to talk with a very nice service person. She removed the charge. I had no feedback on one or two items I mentioned should be fixed or at least checked out when I left the car. Why? I sent a message to Regal a few days after my appointment; but have not heard anything from them. This is the 2nd time I've had problems with Regal Service. I don't think I'll ever return to Regal. More
Other Employees Tagged: Jessica Torres
September 07, 2023
Already gave my good opinion of the services I received. I’m always pleased with the service care I’m always pleased with the service care More
Other Employees Tagged: Ray Taylor, Rob Young, Chrissy Hartman , Lexi fisher
August 24, 2023
I took my vehicle in without an appointment he put me right in line. They got my car fixed in a reasonable amount of time and a reasonable price. right in line. They got my car fixed in a reasonable amount of time and a reasonable price. More
Other Employees Tagged: Megan Barnes