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Austin Carr
Austin Carr at Toyota of Tampa Bay

Austin Carr

Service Advisor

Toyota of Tampa Bay

1101 East Fletcher Avenue
Tampa, FL 33612

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4.7
238 Reviews
4.7

238 Reviews

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238 Reviews of Austin Carr

December 24, 2025

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Employee Rating

Simple issue at the end. It Took 4 hours to solve. I left extremely irritated More

by jason.harder1
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 28, 2025

Toyota of Tampa Bay responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Jason, and hopefully, we can get to the bottom of this.

December 22, 2025

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Employee Rating

Not only did I not receive floor mats, but I could not access my salesman or service because the hadn’t set up their mailboxes. This seems like a ploy to avoid the customer. Abrahiem called me twice a day More

by albrezzi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Abraham Abdullah, John Andrade, Brandon Alvarado, JC Collins, Ashley Allington , I don’t know the specific service member because I was not able to speak to a service advisor

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Dec 31, 2025

Toyota of Tampa Bay responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

December 20, 2025

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Employee Rating

They were timely, kept me updated, and guided me through my options. I appreciate the care put into the overall experience. More

by Kristin_Ives
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 20, 2025

Toyota of Tampa Bay responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Tampa Bay!

December 11, 2025

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Employee Rating

The right advisor can make all the difference in the world. Norman is an advisor who is honest with integrity and knowledge. More

by JUDITH.HALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Norman Vassell

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Dec 12, 2025

Toyota of Tampa Bay responded

Thank you so much, Judith, for your kind words for Norman and for taking the time to leave us this wonderful feedback!

November 30, 2025

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Employee Rating

Overall good service. Toyota of Tampa Bay really really tries hard to make the auto service experience pleasurable. More

by doobieclem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gian Llamas , Michael Davis

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November 16, 2025

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Employee Rating

Great service, our service advisor, Austin was great. Josh Fuller was great too. Didn’t have to wait long. More

by mmcano813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Fuller

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November 14, 2025

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Employee Rating

The representative was really helpful and attended to me politely. Thank you team tampa Toyota . More

by olatunbosun.aringbangba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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November 12, 2025

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Employee Rating

Norman Vassell is my go to service advisor at TOTB. Norman and Jarod Thorman are the reason I choose to have my 3 Toyota's serviced there. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Norman Vassell, Jarod Thorman, Josh Hishmeh

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November 10, 2025

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Employee Rating

Excellent service. Everything i needed. Kept me informed about my car. Thanks to Austin C. for his exceptional service. Definitely will be back. More

by dianette19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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November 08, 2025

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Employee Rating

The staff was very friendly and attentive to me as a first time customer i felt welcomed would recommend this dealership More

by carltongarrick675
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Alvarado, Austin Venters, Ashley Allington

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