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Ashleigh Ray

Overview Reviews (234) Inventory (609)

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Ashleigh Ray

Ashleigh Ray | Page 19

Service Advisor

Larry H. Miller Hyundai Peoria

8425 W. Bell Road
Peoria, AZ 85382

BIRTH PLACE: SCOTTSDALE, AZ PREVIOUS OCCUPATION: SERVICE BDC HOBBIES: SOFTBALL, CAMPING FAVORITE THING ABOUT WORKING AT HYUNDAI PEORIA: THE PEOPLE I WORK WITH. FAVORITE MOVIE(S): HARRY POTTER

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4.7

234 Reviews

BIRTH PLACE: SCOTTSDALE, AZ PREVIOUS OCCUPATION: SERVICE BDC HOBBIES: SOFTBALL, CAMPING FAVORITE THING ABOUT WORKING AT HYUNDAI PEORIA: THE PEOPLE I WORK WITH. FAVORITE MOVIE(S): HARRY POTTER

Overview Reviews (234) Inventory (609)

Dealership Experience

8 yrs, 5 mos

Industry Experience

12 yrs, 5 mos

4.7

234 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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234 Reviews of Ashleigh Ray

November 24, 2021

Dealership Rating

Employee Rating

The wrong address was put in for Lyft. After 30 minutes, I’m asking where’s my ride. The address was corrected & ride showed in 2 minutes. Driver told me he was across the street for last hour. RE: car. It I’m asking where’s my ride. The address was corrected & ride showed in 2 minutes. Driver told me he was across the street for last hour. RE: car. It’s been awful service for years. I expected better with a different advisor.still ugly. Raring my customer experience = ZERO. More

by Still NOT Good!

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Mark Castleman, Melissa Sutton, Dustin Yinger , Dirk Dunham, Ana Nadjalin, The only good service person you had left about 5 years ago.

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May 22, 2024 -

Larry H. Miller Hyundai Peoria responded

I am so sorry to hear that you had a terrible experience with Lyft, including incorrect address information and a delayed ride. I can imagine how frustrating and disappointing that must have been. I want to assure you that we take your concerns seriously and are committed to providing a better experience. I apologize for the mistakes made by our team and the inconvenience it caused. I understand that you were expecting a better experience with our new advisor, and I'm sorry that we fell short of that expectation. I want to assure you that we are constantly working to improve our service and address any issues that may arise. Regarding your concerns about the driver's behavior, I apologize for any inconvenience or disrespect caused by the driver's statement. I will make sure to pass on your feedback to our team, and we will work to ensure that our drivers are providing the best possible service. Regarding your overall rating of your customer experience, I'm truly sorry to hear that it was zero. I want to assure you that we value your feedback and would like to make things right. We would like to offer you a complimentary ride or a discount on your next ride as a gesture of goodwill. If there's anything else we can do to improve your experience, please don't hesitate to let me know. We appreciate your feedback and will do our best to provide a better experience in the future. Thank you for bringing this to our attention. Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

November 12, 2021

Dealership Rating

Employee Rating

Ashleigh always treats me like I am her only customer. Very friendly. Clean waiting room. Service was right on time. Very friendly. Clean waiting room. Service was right on time. More

by Kona Susie

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Nov 15, 2021 -

Larry H. Miller Hyundai Peoria responded

Thanks for your wonderful review. We hope to work with you again soon! - Rick Trinkl, General Manager

November 10, 2021

Dealership Rating

Employee Rating

Ashley is on top of everything and is just the best, so kind with her customers! Love her! kind with her customers! Love her! More

by audreyrodriguez58

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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May 22, 2024 -

Larry H. Miller Hyundai Peoria responded

Greetings, Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA. If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM **Please do not "Reply" to this email, but use the phone number or email address directly above** Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

October 28, 2021

Dealership Rating

Employee Rating

Always good service. Ashleigh is a 5 star employee. Gets the job done and has a great sense of humor. the job done and has a great sense of humor. More

by Carl41

Recommend Dealer

Yes

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Oct 29, 2021 -

Larry H. Miller Hyundai Peoria responded

Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Rick Trinkl, General Manager

October 24, 2021

Dealership Rating

Employee Rating

Customer service was great! They were able to get our car done earlier than promised. car done earlier than promised. More

by Marci Johnson

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 25, 2021 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Rick Trinkl, General Manager

October 23, 2021

Dealership Rating

Employee Rating

Hit or miss with the service department and the advisers Ashleigh and Dirk. Receptionists who answer phone do not say their name when they answer and give incorrect information. Advisers hard to get a res Ashleigh and Dirk. Receptionists who answer phone do not say their name when they answer and give incorrect information. Advisers hard to get a response from when the car is not being serviced for follow up. No accountability. They do what they get away with and no repercussion. More

by Nikki

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Dirk Dunham

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Oct 28, 2021 -

Larry H. Miller Hyundai Peoria responded

Thank you for making me aware of the issues with your recent service. I’d appreciate the opportunity to learn more about the communication issues you’ve experienced so that we can continue to improve the customer service we provide. I hope you’ll give me a call at your earliest convenience. - Rick Trinkl, General Manager, (480) 887-8450

Oct 28, 2021 -

Nikki responded

Good afternoon. I called you and left you a message this morning advising I would call back today around 1 pm today. I just called and left you another voicemail. Can you please advise a time tomorrow 10/29 after 3pm that you are available to speak with me and I will be sure to call you or a date and time that works best for you. Thank you

October 18, 2021

Dealership Rating

Employee Rating

Ashley is the best service Advisor she is very honest and trustworthy. I have been a Hyundai owner for 21 years. I did not purchase from Larry Miller Hyundai but I am completely satisfied with their service trustworthy. I have been a Hyundai owner for 21 years. I did not purchase from Larry Miller Hyundai but I am completely satisfied with their service department now that I have Ashley as my advisor. More

by jlcolegrove19

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

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Oct 18, 2021 -

Larry H. Miller Hyundai Peoria responded

Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Rick Trinkl, General Manager

October 16, 2021

Dealership Rating

Employee Rating

ASHLEIGH & ANTHONY ARE PHENOMINAL ALONG W/ALL EMPLOYEES! GREAT CUSTOMER SERVICE. THANK YOU FOR ALWAYS PROVIDING EXCEPTIONAL SERVICE! GREAT CUSTOMER SERVICE. THANK YOU FOR ALWAYS PROVIDING EXCEPTIONAL SERVICE! More

by nfturk

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: ANTHONY IN PARTS DEPT.- AWESOME!

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Oct 18, 2021 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Rick Trinkl, General Manager

October 06, 2021

Dealership Rating

Employee Rating

Great dealership, very knowledgeable and everyone is friendly. Vohn, our salesman was so helpful and kind. friendly. Vohn, our salesman was so helpful and kind. More

by mrideout81280

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Dshon Warren, Rich Metcalf, Vohn Marwitz

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Oct 11, 2021 -

Larry H. Miller Hyundai Peoria responded

Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Rick Trinkl, General Manager

September 28, 2021

Dealership Rating

Employee Rating

My service advisor was very helpful and supportive, Like always I never felt pressured to have work done that isn’t absolutely necessary. always I never felt pressured to have work done that isn’t absolutely necessary. More

by azredsfan59

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Melissa Sutton , Dirk Dunham, Ana Nadjalin

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Sep 28, 2021 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Rick Trinkl, General Manager

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