BIRTH PLACE: AZ PREVIOUS OCCUPATION: PARTS MANAGER HOBBIES: WORKING ON MY TRUCKS FAVORITE THING ABOUT WORKING AT HYUNDAI PEORIA: THE EMPLOYEE'S FAVORITE MOVIE(S): DON'T REALLY WATCH MOVIES
Read moreDealership Experience
5 yrs, 5 mos
Industry Experience
14 yrs, 5 mos
Languages Spoken
English
140 Reviews
Write a Review140 Reviews of Mark Castleman
May 03, 2024
On a Monday, I scheduled an appointment online, for the following Thursday, to have 3 recalls addressed. I made sure to let the service department know I would be waiting at the dealership. When I arrived, following Thursday, to have 3 recalls addressed. I made sure to let the service department know I would be waiting at the dealership. When I arrived, I was given a number to text, so as to be able to keep track of the real-time status of my cars repair work. After an hour and a half, I texted the number to get the status, and was shocked to see that my status was still at the “arrival” stage. I texted Mark and asked what was going on? He replied, “He’s working on it, and should be done soon. After checking the status several more times, it still read, arrival stage. An hour and twenty minutes after being told my car was almost done, I was notified my car was ready. As I was handed my keys, I was then informed, “We couldn’t fix your trunk latch because we have to order a part. You’ll have to come back when we have the part.” As I was got in my car, I checked the status as I had 5 minutes earlier. Suddenly: inspection, service, final touches, and ready for pickup have all been checked off. I left Larry Miller with the following questions: 1. Why would a service department schedule an appointment with me 3 days in advance to fix a recall, and then not have the parts necessary to complete repairs? 2. How about letting me know in advance you weren’t going to have the car part so I could reschedule a day when all the work could be completed at once? 3. Where’s the apology for not being able to complete a repair that’s been scheduled, due to your incompetence? 4. Why tout a text message system to let customers know the status of their car, if you’re not going to keep the status up-to-date? I was asked to leave a review, and I hope some improvements in service are addressed. More
May 02, 2024
Great service experience with Mark. The pricing was fair and repairs were done quickly. I like the addition of the service notifications because I was able to determine what services we The pricing was fair and repairs were done quickly. I like the addition of the service notifications because I was able to determine what services were best for my situation More
April 30, 2024
The dealership is first class from the cleanliness to the comfortable customer waiting room. The staff is very friendly and professional. This is now my go to dealer. comfortable customer waiting room. The staff is very friendly and professional. This is now my go to dealer. More
Other Employees Tagged: Chris DiPiro
September 29, 2023
The service we received, on our car, was professional, excellent, and finished in a timely manner. I appreciate how they tell me what things my car needs ( and tell me the urgency of the matter) and then excellent, and finished in a timely manner. I appreciate how they tell me what things my car needs ( and tell me the urgency of the matter) and then allow me to decide whether I want those services performed on the car. More
September 27, 2023
What a staff! Absolutely amazing! Made me feel like part of their family. I see no reason to ever look elsewhere for sales or service. Absolutely amazing! Made me feel like part of their family. I see no reason to ever look elsewhere for sales or service. More
Other Employees Tagged: Addison Garrett, Justin Mauer, Ashleigh Ray, Melissa Sutton, Dustin Yinger, Kevin Naylor, Amanda Neitzel, Josh Wells, Kevin Hernandez