Ashleigh Ray | Page 18

Larry H. Miller Hyundai Peoria responded

Thank you for leaving us a review. We are glad to have provided a helpful and friendly dealership experience. I will make sure they get the recognition they deserve. Please come see us again if there is anything else you need. - Rick Trinkl, General Manager

Larry H. Miller Hyundai Peoria responded

Thank you for your great review. Our team was happy to have given you a wonderful experience at our dealership. Please let us know if there’s anything else that we can do for you in the future. - Rick Trinkl, General Manager

Larry H. Miller Hyundai Peoria responded

Thank you for your great review. Our team was happy to have given you a wonderful experience at our dealership. Please let us know if there’s anything else that we can do for you in the future. - Rick Trinkl, General Manager

Larry H. Miller Hyundai Peoria responded

Thank you for that great review! Our team was happy to take care of you and your vehicle. If there’s anything else that we can do for you, just let us know! We hope to work with you again in the future! - Rick Trinkl, General Manager

Larry H. Miller Hyundai Peoria responded

I am deeply sorry to hear that you have not received the level of customer service you expect from our team. It's unacceptable that our representatives did not meet your needs and failed to provide a satisfactory experience. I want to assure you that we take your feedback seriously and are committed to providing exceptional customer service. It's clear that we fell short in this instance, and I apologize for the inconvenience and frustration you've experienced. I'm going to speak with our customer service team to ensure that they understand the importance of empathy, active listening, and resolving issues promptly. We will re-train our team to provide a more personalized and attentive experience for our customers. In the meantime, I'd like to offer you a gesture of goodwill to make up for the poor experience. Would you be willing to speak with me directly to discuss your concerns and how we can better serve you in the future? Please let me know if there's anything specific we can do to improve your experience with our team. Your satisfaction is our top priority, and I'm committed to ensuring that we meet your expectations. Thank you for bringing this to our attention. Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide the repairs your vehicle needed. Come back again soon if there's anything we can assist you with. - Rick Trinkl, General Manager

Larry H. Miller Hyundai Peoria responded

Thank you for your great review! Your positive recommendation is really appreciated! We are happy to have provided a knowledgeable and professional sales experience. Come back to see us again soon. - Rick Trinkl, General Manager

Larry H. Miller Hyundai Peoria responded

Thank you for that great review! Our team was happy to take care of you and your new vehicle. I will make sure they get the recognition they deserve. If there’s anything else that we can do for you, just let us know! We hope to work with you again in the future! - Rick Trinkl, General Manager

Larry H. Miller Hyundai Peoria responded

Thank you for the five-star rating. I will make sure they get the recognition they deserve. We are happy to have earned your recommendation. We hope you will continue to come to see us in the future! - Rick Trinkl, General Manager

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Rick Trinkl, General Manager