Arturo Gutierrez | Page 44

Felt like a princess! This team is top notch! I supervise all of houston in real estate and know what it means to hire the best and be the best! This team is on point from This team is top notch! I supervise all of houston in real estate and know what it means to hire the best and be the best! This team is on point from the moment you walk in the door. Juan Moreno was my sales associate and demonstrated his great customer service from start to finish all while knowing my finance wasn't with me; so naturally I was a bit nervous to make the decision without him. I very quickly felt comfortable with him, Nic and then on to Arturo! I cannot thank this team enough for the wonderful experience. I have told numerous people about my experience and will continue to do so. Thank you Mercedes Benz of the Woodlands team! You all are the definition of pure greatness! More

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Outstanding dealership - Outstanding employees Joe is a very personable and engaging individual. He makes himself available throughout the buying process. I can't say enough about Joe and MBOTW. Th Joe is a very personable and engaging individual. He makes himself available throughout the buying process. I can't say enough about Joe and MBOTW. They will exceed your expectations every time. Joe will see to it. More

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The BEST Car Buying Experience I have EVER Had!! I would like to start by saying that (MBOTW) Mercedes-Benz of the Woodlands is “THE PLACE” to buy a Mercedes! From the moment I walked through the fr I would like to start by saying that (MBOTW) Mercedes-Benz of the Woodlands is “THE PLACE” to buy a Mercedes! From the moment I walked through the front door I felt a appreciated. Instead of a salesperson immediately approaching me and saying, “Is there something I can help you with,” I was warmly greeted and instead, asked, “Would you like something to drink from our coffee bar?” I gladly accepted and discovered that they stocked almost every soft drink on the planet as well as a full range of Starbucks Products ranging from chilled bottled Frappuccinos to their Espresso Double Shots in cans. There is something to be said about a dealership that is privately owned and operated! The hospitality I received reminded me of Beverly Hills. Even though I knew I wanted to buy a Mercedes, I wasn’t sure WHERE I was going to buy it from and I knew I had a plethora of choices. I looked at a C-Class Coupe at another Houston Mercedes dealership earlier that day just prior to driving all the way out to MBOTW. The salesman at that other dealership said, “You better buy this C-Class today because I’ve had several calls about it and it probably won’t be available tomorrow.” I told the salesman that I was going to the Woodlands to see an M-Class Coupe before I made a final decision. When he heard me say this he said, “There are some things that you need to be concerned about when it comes to buying an M-Class and stated the C-Class Coupe would be a better fit for me.” My sales advisor at MBOTW was named Alex Lindenmuth and he knew I was looking at a C-Class at another dealership. Alex kindly offered to stay late that evening in order to give me enough time to get there from the other dealership and make it possible for me to test drive the M-Class before they closed. When I took the “M” for a test drive I just had to have it! There is nothing like a Mercedes and there was a huge difference between the M-Class and the C-Class. I was hooked but kept thinking about all the things that the other salesman had told me to be concerned about when it came to buying an M-Class. I asked Alex about the things that the other dealership told me to be concerned about when it came to buying an M-Class and he said that the information I had been given was incorrect. Alex brought over a couple of his co-workers to get their opinions and they said the same thing he did. Alex also showed me literature that validated these concerns and of which disputed what the other salesman had told me. At this point, I knew I could TRUST Alex and MBOTW and as a result I felt completely comfortable. I decided I didn’t need to look anywhere else for a car and that I would definitely buy it from Alex. He went out of his way to make me feel comfortable, assured and not pressured to buy a car unless I was ready. Well, just when I thought I had seen it all, Alex introduced me to their Product Specialist, David Gonzalez. David’s job was to walk me through how to operate all the bells and whistles that the M-Class had to offer and he did a great job too! I rated Mercedes Benz of the Woodlands 5 Stars because it was the easiest and most enjoyable car buying experience I have EVER had. I won’t hesitate to refer people I know to MBOTW because I believe that how they do it is how EVERY dealership should do it and that everyone needs to experience what I did. More

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Nobody is perfect, but Nelson did a good job communicating. The were only a few minor issues with the detailing which may have been caught as part of the certified pre owned inspection. The most significant o The were only a few minor issues with the detailing which may have been caught as part of the certified pre owned inspection. The most significant of these will require another trip to leave the car for some painting on the passenger side front door handle. Otherwise, the car was in great shape. More

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Beyond Exceptional!!! I visited this dealership at the beginning of the year and met Rosario. She was very pleasant and worked with me on finding my perfect Mercedes. I d I visited this dealership at the beginning of the year and met Rosario. She was very pleasant and worked with me on finding my perfect Mercedes. I didn't find it then but was patient that it would find it. I recently visited the dealership and she was my go to person. She made me feel special and her service was beyond exceptional. I found my Mercedes and she was extremely helpful and made the deal go smoothly. The finance person Mr Gutierrez was just as welcoming and made the purchase just as easy. David Gonzalez was very professional when explaining the features of the vehicle. More

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An exceptional, enjoyable buying experience! This was by far the best experience we've ever had purchasing a car. Each member of the MB of TW team made sure our questions were answered and exceed This was by far the best experience we've ever had purchasing a car. Each member of the MB of TW team made sure our questions were answered and exceeded our expectations with their courtesy and customer service. From start to finish the purchase experience was refreshing with no haggling or pressure. We appreciate that very much. We look forward to enjoying our car for years to come. We can and will highly recommend MB of TW to family or friends. More

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Excepcional!, There's no better MB dealer, they go the extra mile to put you into your next new car, congratulations ! They do their best effort and make you feel There's no better MB dealer, they go the extra mile to put you into your next new car, congratulations ! They do their best effort and make you feel like there's nobody more important than you when buying your car, Congratulations to Mr. Arturo Gutierrez More

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Raving Fan I had my heart set on visiting the Audi dealership the morning I purchased my car. My husband convinced me to stop at Mercedes-The Woodlands just to I had my heart set on visiting the Audi dealership the morning I purchased my car. My husband convinced me to stop at Mercedes-The Woodlands just to take a look. The moment we walked in, we were greeted with friendly hello's and friendly smiles. I had told my husband before we set out to go car shopping that the sales person would be the determining factor for me. It was Nelson, that honestly made my decision an easy one. He interacted with me knowing that we were shopping for me. He treated my daughter like a little princess and with great care. The finance experience was just as great. Being in Mortgage Finance myself, I felt comfortable knowing that Arturo was knowledgeable and informative. I did not feel sold to, but was given the information needed for me to make a decision. Erica was especially friendly, helpful and through in her explanation of all the details of the car. Overall a great experience. Mercedes Benz-The Woodlands, you have a Raving Fan and a Customer for life. More

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The best dealer & Best sales rep I ever meet. Rosario as sales rep & Arturo in Finance did an extraordinary job, the knowledge they have made the purchase process easy and quick, definitely 100% r Rosario as sales rep & Arturo in Finance did an extraordinary job, the knowledge they have made the purchase process easy and quick, definitely 100% recomendable. More

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A pleasant buying experience Everyone was very friendly and knowledgeable. From beginning to end it was a quick and painless process. The best auto buying experience we have eve Everyone was very friendly and knowledgeable. From beginning to end it was a quick and painless process. The best auto buying experience we have ever had. Andy went above and beyond to get us exactly what we wanted. Made us feel like family not just customers. More

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