Arina Romanovskaya | Page 7

Excellent Service Arina has very descent customer service. We were very proud to have when we bought our Prius 2017. She is very polite and nice. We would like to recom Arina has very descent customer service. We were very proud to have when we bought our Prius 2017. She is very polite and nice. We would like to recommened Arina in the future. More

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Great salesperson, great dealership. Arina was super helpful. I basically told her exactly what I wanted and she made it happen. She was also well organized, so the paperwork was a bree Arina was super helpful. I basically told her exactly what I wanted and she made it happen. She was also well organized, so the paperwork was a breeze. Overall Longo was a great experience. Would recommend. More

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Longo Toyota is the best! It was my First time and what a great new car buying experience did I have! Arina made it easy and worthwhile! I'm so in love with my new car! It was It was my First time and what a great new car buying experience did I have! Arina made it easy and worthwhile! I'm so in love with my new car! It was worth the wait! Thank you Casey, Arina and Longo Toyota! More

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Great Experience! 2nd Car this year that I'm Leasing From Longo Toyota. This Time I Went Back for My Daughter and It Was Nice And Easy. Arina Took Us In Around The Lo 2nd Car this year that I'm Leasing From Longo Toyota. This Time I Went Back for My Daughter and It Was Nice And Easy. Arina Took Us In Around The Lot Looking at Different Options And took Her Time Explaining the Differences & Answered all our Questions we Had. Chose The Make & Model And She got to Work on Getting Us the Best Deal! Everything Worked Out Great! Thanks For Another Great Experience With You Guys At Longo Toyota. I Highly Recommend going to this Dealership If Looking for A Car.. Don't Forget to Ask For Arina! Thank You! More

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Hands down the best car buying experience. Arina was fantastic. Prior to contacting Arina at Longo, I went through 4 other Toyota dealerships. Trying to get a Specific Toyota Tacoma. all of t Arina was fantastic. Prior to contacting Arina at Longo, I went through 4 other Toyota dealerships. Trying to get a Specific Toyota Tacoma. all of the said, and I quote "that truck is a unicorn, you're never going to find that truck in that color." With a little grin afterwards. Not only did Longo have the vehicle I wanted, but Arina was nothing like those other people at the dealerships. She's kind, very helpful, very patient, not pushy. Best of all she knew every feature I was asking about. The crawl control. It was a relief to hear Arina actually know what I was talking about. Other sales representatives had NO idea what I was talking about. She knew what every button in the truck did. It felt as if she was genuinely excited about my future adventures in this vehicle. So as long as Arina works here, I'll always purchase from her. She needs a raise or a big bonus of some kind. (not kidding). So Arina thank you again for the great customer service. I'm sure you get this alot, you're the BEST! Let Go Places More

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Purchasing cars from Arina Romanovskaya at Longo Toyota We had planned to purchase a Toyota Corolla. We went through the Longo Toyota at El Monte’s website to contact a sales person and we decided to c We had planned to purchase a Toyota Corolla. We went through the Longo Toyota at El Monte’s website to contact a sales person and we decided to call Arina Romanovskaya. We spoke with Arina and she was nice enough to accept us within an hour. I had asked about prices over the phone. When we got there Arina had the price with the entire breakdown and expenses printed ready in a file for us. Arina was very professional, knowledgeable, detailed, courteous, organized with excellent communication and people skills. She went through all the details and all financing with us and made us feel very comfortable. Arina made the process so simple, straightforward and easy for us that we decided to buy a second Toyota and my sister that was also there decided that she would like to purchase a third one. Even though my sister had some issue with her credit Arina helped us buy the car. She also worked with her manager to help us get a better price. Arina has excellent management abilities. Through the whole process she was always a few steps ahead running back and forth to put everything together from insurance, finance, window tinting, ordering the accessories, all lined up for us and they were delivered as promised. Arina explained Gap Insurance and Warranties with such detail and patience, that we had never experienced before. During test drive she was very patient and knowledgeable explaining everything in detail like a teacher. Two of the cars did not have bumper protection and she immediately had it all taken care of. She went through phone pairing and Bluetooth hands free functions and voice recognition. Demonstrated Sirius XM satellite radio and all that went with it. For insurance Arina immediately contacted Juan Reyes, AAA Insurance agent at Longo Toyota. He came over and set up the car insurances and took care of it very smoothly. Arina took us to the service department and introduced us to Jimmie Sauceda and the manager Matthew Menendez. They were both very helpful and professional explaining the window tinting, pricing and future servicing for our cars. She also went over the maintenance schedule. For financing at Longo, Arina took us to Rachel Amin who was a very nice lady, super professional and organized. She had inputted everything in the computer system and all completed so when we sat at her desk she only had to go over them with us and get our signatures. She also explained other protection programs Toyota has in detail for us very patiently even though it was late at night. Though the process took many hours Arina worked tirelessly and stayed very late until the whole process was completed late at night. We were hesitant about car dealerships but after working with Arina we have a different perception of car dealerships. Arina Romanovskaya’s outstanding first class, top- notch customer service, professionalism, caring, kindness, knowledge, patience and many follow ups to make sure everything is to our satisfaction has left us with a very pleasant and memorable experience. We went to buy one Toyota and we left with three Toyotas a few hours later, and it was all because of the experience we had with Arina Romanovskaya at Longo Toyota. Thank you Arina and the Longo Toyota Team. More

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Best car buying experience to date Our sales consultant, Arina, was excellent. She was very patient and knowledgeable. She made our car buying experience a great one. Although it was Our sales consultant, Arina, was excellent. She was very patient and knowledgeable. She made our car buying experience a great one. Although it was late at night, and past closing time, she went above and beyond to find the exact model with the specific options we were looking for. She even ended the night by surprising us and having our vehicle out front, all clean and washed up, with a giant bow on the hood. We will definitely be returning for our next Toyota purchase in the future and requesting Arina to help us out. More

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