Antonio Centeno | Page 12

Sarant Cadillac is truly “The Cadillac” of Cadillac Dealers. Antonio Centeno and his team go above and beyond for their customers. This is our 4th Cadillac from Sarant and will not be our last. Dealers. Antonio Centeno and his team go above and beyond for their customers. This is our 4th Cadillac from Sarant and will not be our last. More

by ssagonas Verified Customer Verified Customer

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Purchased a 2023 Escalade and the whole Team at Sarant Cadillac were amazing. My new truck purchase went so smooth. This is my 4th vehicle with them and will be back again for the 5th. Look no further Sa Cadillac were amazing. My new truck purchase went so smooth. This is my 4th vehicle with them and will be back again for the 5th. Look no further Sarant is the place for 1st. class sales and service! What a pleasure. Thank you, Gino..... More

by GNSENECI Verified Customer Verified Customer

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I would summarize my review by saying communication and follow through is terrible at this dealership from the Owner right on down. Ordered an XT4 waited the 3 months then received a call the car was in. I follow through is terrible at this dealership from the Owner right on down. Ordered an XT4 waited the 3 months then received a call the car was in. I had to go in 3 times in order to meet with the Finance guy. On the 2nd visit i was asked to wait while he finished up a meeting in his office. After an hour, i was told he couldn't meet with me. I had had a friend from Westchester take the day off pick me up and drive me to the dealership with the thought that I would be driving my new car home. A few days later, about a week after the car came in, I went to pick it up. There was damage to the dashboard and what looked liked orange glue on the side view mirror. I am shocked that car was there for a week and no one thought to inspect it for problems?? I was expecting the dealership to act with some urgency in getting these problems addressed. I waited 3 months for the car and would expect it would be a priority for them to help me take it home. Two and a half days without contact on what was to be done I called the GM/Owner to voice my concern. He assured me he would call back the next day at 12 noon. I got a call from the Service Director himself at 430pm on a Fri afternoon. He asked me to bring the car in so he could see the damage and formulate a plan. So now another trip back to the dealership in order to get something done. They fixed the side view mirror problem on site and ordered a replacement part for the dashboard. I emailed the GM/Owner again to discuss my dissatisfaction with these events and he NEVER got back to me. I dont even want to mention that when I brought the car back in for the replacement ,that part was cosmetically damaged as well. So now more waiting along with another trip back to the dealership about 35 min from where I live. More

by captfantsk Verified Customer Verified Customer

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My experience was amazing and Vic the finance officer went above and beyond, Johnny Hess was professional and Antonio the general manager for sales made sure everything was perfect for my new car purchas went above and beyond, Johnny Hess was professional and Antonio the general manager for sales made sure everything was perfect for my new car purchase at all times. Amazing experience and I will return to get another vehicle. I already referred them to 2 of my friends. Thank you Sarant Cadillac More

by OZZYINVEST Verified Customer Verified Customer

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I dislike dealing with car salesman but I had a great experience with this dealership. Staff was very polite and friendly plus they answered all my questions without giving me the runaround. The manager experience with this dealership. Staff was very polite and friendly plus they answered all my questions without giving me the runaround. The manager was very professional and knowledgeable about the vehicle I wanted and gave me many options on how I can purchase vehicle. I would definitely recommend this dealership to my family and friends More

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Great service! My "V" came back like a new car again. I enjoy bringing my car into the shop. Everyone at the dealership is very friendly and happy to assist. My "V" came back like a new car again. I enjoy bringing my car into the shop. Everyone at the dealership is very friendly and happy to assist. More

by Ray Roses Verified Customer Verified Customer

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I have always LOVED Sarant and all of it's EMPLOYEES and still do! This is the first time I am not rating the dealership a 5, and even that might be a little unfair. Cadillac seems to be getting out if the still do! This is the first time I am not rating the dealership a 5, and even that might be a little unfair. Cadillac seems to be getting out if the "Luxury Automobile" business, trying to jump on the EV craze before they're even ready. I feel I was strung along waiting for a vehicle, Lyriq, that still hasn't happened, leaving me to settle for a car that in my opinion doesn't live up to Cadillac standards, the CT5. Probably the last Caddy I will ever drive. PS Just like restaurants, you have to pay an "inconvenience fee" (not mentioned until AFTER the transaction) if you use your credit card, but unlike restaurants, leaving a bad taste in your mouth. More

by Joe C Verified Customer Verified Customer

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Very pleased with the way everyone greeted me into the dealership Show room was nice and clean and comfortable to be in Sales personnel know the Cadillac cars very well dealership Show room was nice and clean and comfortable to be in Sales personnel know the Cadillac cars very well More

by jpmullsr2 Verified Customer Verified Customer

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Great service. Joe is the best, quick service and if ever there is a delay they make up for it. Joe is the best, quick service and if ever there is a delay they make up for it. More

by acrispy1 Verified Customer Verified Customer

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Mike Mulligan was very knowledgeable and a pleasure to work with!! He helped us pick our car that was the best fit for us. One of the best and easiest purchases we have had purchasing a new car!! work with!! He helped us pick our car that was the best fit for us. One of the best and easiest purchases we have had purchasing a new car!! More

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