Antonio Centeno | Page 11

WORST Cadillac dealership in the state of New York! Dealership staff physically damaged my $110k 2019 CTS-V MULTIPLE times and the dealership verbally promised to fix the damages BUT NEVER ACTUALLY FIX Dealership staff physically damaged my $110k 2019 CTS-V MULTIPLE times and the dealership verbally promised to fix the damages BUT NEVER ACTUALLY FIXED THE CAR! I sent countless emails to be just put on the back burner, forgot about and nothing but crickets. The management staff is a JOKE "ANTONIO / CHARLIE / JOE MISTRETTA" are careless and don't care about the customers who keep the dealership open! All they want to do is take your money and leave you high and dry! Hands down the worst dealership and customer service from the staff in management! If you want to get a CADILLAC, any other dealership would be 1000x's better than this one for sure without a doubt! This is my second car with them and countless repairs / services! You have been warned, you're welcome! More

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Very professional and welcoming. From the minute we walked in the door we felt like family. 1st class dealership in every aspect of customer satisfaction! From the minute we walked in the door we felt like family. 1st class dealership in every aspect of customer satisfaction! More

by gkny68 Verified Customer Verified Customer

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They are very efficient and such nice guys. I am very comfortable leaving my car there to be repaired. The sales department are wonderful and a big help. I am very comfortable leaving my car there to be repaired. The sales department are wonderful and a big help. More

by Claire85 Verified Customer Verified Customer

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Having purchased more than a dozen Cadillacs, including several V-Series vehicles, I can confidently say that Sarant Cadillac is a dealership that is second to none. As a top selling dealer, they have the several V-Series vehicles, I can confidently say that Sarant Cadillac is a dealership that is second to none. As a top selling dealer, they have the ability to get the best optioned and limited production vehicles that other dealers cannot. And, their service department is always willing to accommodate any service need. It's Sarant's people that make all the difference. From Antonio, the Executive General Manager, to Dominic in sales, Joe in service, and Darlene, the showroom concierge, you are always treated like family. To Antonio, Dominic, Joe, Darlene and the rest of the Sarant team, thank you for making the purchase and delivery of my 2023 CT5-V Blackwing an exceptional experience. (Extra thanks to Dominic for the photo!) If you are in the market for a Cadillac, look no further than Sarant. More

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Outstanding service! Very happy with the Service. Guys try to get you out really fast with the problem solved. 👍 Very happy with the Service. Guys try to get you out really fast with the problem solved. 👍 More

by Les1 Verified Customer Verified Customer

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They always go over and above to achieve my satisfaction. Joe mistretta has always gone over and above. Joe mistretta has always gone over and above. More

by Larry Verified Customer Verified Customer

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Anthony was great service was exceptional it is a pleasure to come here to have work done pleasure to come here to have work done More

by A88JETS Verified Customer Verified Customer

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Sarant Cadillac is truly “The Cadillac” of Cadillac Dealers. Antonio Centeno and his team go above and beyond for their customers. This is our 4th Cadillac from Sarant and will not be our last. Dealers. Antonio Centeno and his team go above and beyond for their customers. This is our 4th Cadillac from Sarant and will not be our last. More

by ssagonas Verified Customer Verified Customer

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Purchased a 2023 Escalade and the whole Team at Sarant Cadillac were amazing. My new truck purchase went so smooth. This is my 4th vehicle with them and will be back again for the 5th. Look no further Sa Cadillac were amazing. My new truck purchase went so smooth. This is my 4th vehicle with them and will be back again for the 5th. Look no further Sarant is the place for 1st. class sales and service! What a pleasure. Thank you, Gino..... More

by GNSENECI Verified Customer Verified Customer

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I would summarize my review by saying communication and follow through is terrible at this dealership from the Owner right on down. Ordered an XT4 waited the 3 months then received a call the car was in. I follow through is terrible at this dealership from the Owner right on down. Ordered an XT4 waited the 3 months then received a call the car was in. I had to go in 3 times in order to meet with the Finance guy. On the 2nd visit i was asked to wait while he finished up a meeting in his office. After an hour, i was told he couldn't meet with me. I had had a friend from Westchester take the day off pick me up and drive me to the dealership with the thought that I would be driving my new car home. A few days later, about a week after the car came in, I went to pick it up. There was damage to the dashboard and what looked liked orange glue on the side view mirror. I am shocked that car was there for a week and no one thought to inspect it for problems?? I was expecting the dealership to act with some urgency in getting these problems addressed. I waited 3 months for the car and would expect it would be a priority for them to help me take it home. Two and a half days without contact on what was to be done I called the GM/Owner to voice my concern. He assured me he would call back the next day at 12 noon. I got a call from the Service Director himself at 430pm on a Fri afternoon. He asked me to bring the car in so he could see the damage and formulate a plan. So now another trip back to the dealership in order to get something done. They fixed the side view mirror problem on site and ordered a replacement part for the dashboard. I emailed the GM/Owner again to discuss my dissatisfaction with these events and he NEVER got back to me. I dont even want to mention that when I brought the car back in for the replacement ,that part was cosmetically damaged as well. So now more waiting along with another trip back to the dealership about 35 min from where I live. More

by captfantsk Verified Customer Verified Customer

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