Annie Coopman

I purchased a used 2024 GMC Sierra 2500HD Denali from this dealership about a 6 weeks ago with roughly 61,000 km on it. Before purchasing, the sales representative showed me the inspection report and ass this dealership about a 6 weeks ago with roughly 61,000 km on it. Before purchasing, the sales representative showed me the inspection report and assured me the truck had passed everything and was in great condition. About four weeks later the truck went into limp mode and the check engine light came on. When I brought it back to the dealership, I was told that a part for the truck had actually already been ordered before it was sold to me. This was never disclosed during the purchase process. Since then the truck has been back to the dealership twice for the same fuel pump related repair. The most recent visit they kept the truck for 9 days. When I picked it up and drove it home, the check engine light came back on again. I’m extremely disappointed with how this situation has been handled. I purchased this truck expecting a reliable vehicle, especially after being shown an inspection report stating everything passed. Instead I’ve had repeated mechanical issues within the first 6 weeks and no meaningful solution offered by the dealership other than bringing it back again or trading it in at a lower value with no discount offered. I hope the dealership will step up and work toward a fair resolution. At the moment this experience has been very frustrating and far from what I expected when buying from a dealership. Do yourself a favor and get any used vehicle you purchase from these guys inspected by your own mechanic. The truck also needed new batteries, new air filter, new cabin filter, and the oil was changed 18,000km ago so needed that as well. The 150 point inspection they claim to do is most likely just penciled off to show they did it without the mechanic actually checking things properly. More

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A shout out to salesman Mike Hildebrand and general manager Chris Nicol for the lies and deceit for new truck rear window decals that were supposed to be ordered at time of purchase, and 2 months later manager Chris Nicol for the lies and deceit for new truck rear window decals that were supposed to be ordered at time of purchase, and 2 months later I was told that Chris was just putting the order in. In between the 2 months I was told many lies from the decals were ordered to the shop making a mistake on the decals and Chris wasn’t happy the way they turned out so he sent them back and me going to the shop myself 2 months from purchase and asking if they new anything of a truck decal order.I was told there wasn’t an order ever placed. The shop phoned the dealership and as that happened, I received a text message from Mike saying that Chris just ordered the decals. What a croc of s***!! I have purchased 7 new trucks in 15 years from Harris Oceanside GMC and to be treated like this from these 2 BOZO the CLOWNS!! I will get my truck serviced @ Nanaimo GMC or Port Alberni Chev from now on. Since New Management that took place early 2024 as I was told by Mike,I feel that this dealership has been such a let down.If I could give a zero star review that is what it would be.See you later Oceanside,much later.👎👎 More

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I've purchased several vehicles from this Dealership. I've always received exemplary service. I was very impressed with the knowledge, customer service and care from Richard Allen. He made sure that I wa I've always received exemplary service. I was very impressed with the knowledge, customer service and care from Richard Allen. He made sure that I was taken care of through all the aspects of my purchase. The team at Harris Oceanside is top notch and I will proudly recommend this Dealership to anyone. More

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Dealing with Harris from beginning to the end of our new C8 order was excellent. Without any reservations we can highly recommend everyone we dealt with at the dealership. Would particularly like to thank R C8 order was excellent. Without any reservations we can highly recommend everyone we dealt with at the dealership. Would particularly like to thank Richard and Matt in the sales department and Annie in the business office. We love our new C8! More

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Staff were extremely friendly and knowledgable. Annie in financing was a pleasure to deal with. No pressure and found the deal i was wanting Amanda was like dealing with an old friend. Annie in financing was a pleasure to deal with. No pressure and found the deal i was wanting Amanda was like dealing with an old friend. More

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We originally came in looking for a vehicle that would work for our family. Mike was able to step in, and was very accommodating during our search with multiple vehicles and spent lots of time with us. Th work for our family. Mike was able to step in, and was very accommodating during our search with multiple vehicles and spent lots of time with us. Thank you Mike for being so patient! I also want to thank the Team @ Oceanside for making things happen so we were able to drive away with confidence in our purchase. I will be back to Oceanside for my next vehicle. More

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Amazing staff, great experience. Paul is the man, Annie in finance is a delight. The entire staff was great. Highly recommend Harris Oceanside for your next purchase! Paul is the man, Annie in finance is a delight. The entire staff was great. Highly recommend Harris Oceanside for your next purchase! More

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Right from the get go everyone was super helpful and did everything they could to make sure we were happy while getting us in the vehicle we wanted. everything they could to make sure we were happy while getting us in the vehicle we wanted. More

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Although we had a specific vehicle in mind Paul did a great job in exploring and confirming our needs. Introductions to senior staff was a nice touch, and the overall atmosphere was more welcoming than o great job in exploring and confirming our needs. Introductions to senior staff was a nice touch, and the overall atmosphere was more welcoming than other dealerships that we had visited. Negotiations were quite painless, and we felt we were treated fairly. Thank you! More

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Dealership provided very positive experience and completed purchase seem less without any issues. Great team! Paul; Tyler and Annie! completed purchase seem less without any issues. Great team! Paul; Tyler and Annie! More

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