Angel Otero
Angel Otero at Daytona Toyota

Angel Otero | Page 33

Service Advisor

Daytona Toyota

451 N Nova Road
Daytona Beach, FL 32114

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4.6
846 Reviews

ANGEL OTERO 10 YEARS IN CAR BUSINESS I LIKE HELPING AND TALKING WITH GUESTS ABOUT THEIR VEHICLES. ON MY FREE TIME I ENJOY FISHING

Dealership Experience

6 yrs, 5 mos

Industry Experience

15 yrs, 10 mos

4.6

846 Reviews

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846 Reviews of Angel Otero

June 23, 2023

Dealership Rating
Employee Rating

They did a fantastic job on everything and I would def use them again. Thanks for everything. More

by DEBER98172
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Scott Crocker, Steve Robinson, Thomas Clark, John Murray, Emily Melanson , James Brady, Kelly Jordan, Karen Shank

Jun 26, 2023

Daytona Toyota responded

Thank you for sharing this 5-star rating and review! We appreciate your feedback and are so glad you had a good service appointment!

June 19, 2023

Dealership Rating
Employee Rating

Free service is great but guess what, cant get anyone on the phone. When they do answer they are rude. Been paying out of pocket for oil changes. Purchased two cars from them and never again More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 20, 2023

Daytona Toyota responded

Chuck, we are sorry to hear that you had a negative experience with our service center. We understand that your time is valuable and this is not the way we want our customers to feel. Please reach out to our Service Manager, Aaron Garcia, at 386-255-7475 ext. 1702 to discuss this further!

June 18, 2023

Dealership Rating
Employee Rating

Great customer service I would go there aways. . thank you for your time and help More

by RIVERAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Crocker, Steve Robinson, Thomas Clark, John Murray , James Brady, Kelly Jordan, Karen Shank

Jun 20, 2023

Daytona Toyota responded

Thank so much for taking the time to share your experience working with our team! We're so glad to know you received great service and we hope to work with you again!

June 17, 2023

Dealership Rating
Employee Rating

Great job by Angel. Listened to the problem, followed-up timely with diagnosis as well as a call upon completion. He was very polite too. More

by GATORCB
Recommend Dealer
Yes
Jun 20, 2023

Daytona Toyota responded

Thank you for sharing this wonderful 5-star rating and review for Angel and our service team!

June 17, 2023

Dealership Rating
Employee Rating

Angle made me feel like he did not want to service me. Made me wait and instead of being polite was very short. After the service he did not explain what I needed done or anything of the sort, he just gav More

by melsheila451
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jun 20, 2023

Daytona Toyota responded

Hello, we're sorry to hear that you had a negative experience with our service team. We assure you, this is not the way we want our customers to feel. When it is convenient, When it is convenient please contact Derek Wright, service manager, at 386-734-7800 to discuss this matter.

June 15, 2023

Dealership Rating
Employee Rating

$1,500 bill later and a certified signed inspection and I had a screw in my tire @ pick up. They wouldn’t even fix it and basically told me to go to the place I bought my tire because they didn’t have time f More

by Bethany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: The service person

Jun 16, 2023

Daytona Toyota responded

Bethany, we're sorry to hear that you had a disappointing experience working with our team and we understand your frustration. At a time that works for you please contact our Service Manager, Aaron Garcia, at 386-255-7475 ext. 1702.

June 14, 2023

Dealership Rating
Employee Rating

Waited 2+ hours with an appointment to get first service done - oil & rotate. Service department staffed with idiots that can't do their jobs. More

by Bill60
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Jun 15, 2023

Daytona Toyota responded

Bill, we're saddened to hear that you had a negative experience with our service department and we would like to speak with you in order to learn more. When it is convenient please reach out to our Service Manager, Aaron Garcia at 386-255-7475 ext. 1702.

Jun 15, 2023

Bill60 responded

Your general mgr better be on phone to me because you sir walked away when I was being disrespected in your service lane. Why is it your concern now and wasn't when I was there ? This was my first service on a vehicle I purchased at your dealership, it was also my 11th Toyota I have purchased. I have already contacted Toyota to make sure I can switch dealers and get the service I deserve as a Toyota owner should. This was absolutely the worst experience I have ever had at any dealership I've done business with or worked at.

June 13, 2023

Dealership Rating
Employee Rating

rive was great. they were ready and waiting for our car. loaner car was ready. More

by EDHRUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Crocker, Steve Robinson, Thomas Clark, John Murray , James Brady, Kelly Jordan, Karen Shank

Jun 14, 2023

Daytona Toyota responded

Thanks so much for sharing this fantastic feedback for our service team! We're thrilled to know you had a 5-star experience and we hope to work with you again!

June 13, 2023

Dealership Rating
Employee Rating

This is my six car I purchased from you guys and I’m coming out of from Orlando. Love you guys, Mr. uniform, man More

by GARY.WILFORD.GW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 14, 2023

Daytona Toyota responded

Gary, thanks so much for sharing this excellent 5-star rating and review for our sales team! Please let us know if you need anything else we can help with!

June 12, 2023

Dealership Rating
Employee Rating

The service I had was great, customer service to the tech, to the cashier overall excellent More

by Aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Crocker, Steve Robinson, Thomas Clark, John Murray, Emily Melanson , Kelly Jordan, Karen Shank, Forgot the service advisor I felt with he was great

Jun 13, 2023

Daytona Toyota responded

Aaron, we appreciate you sharing this great rating and review for our service team! We're thrilled to know you received great customer service and we hope to work with you again!

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