Andy Acevedo
Andy Acevedo at Mercedes-Benz of Portland

Andy Acevedo | Page 6

Service Advisor

Mercedes-Benz of Portland

1605 SW Naito Pkwy
Portland, OR 97201

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4.1
174 Reviews
4.1

174 Reviews

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174 Reviews of Andy Acevedo

June 22, 2024

Dealership Rating
Employee Rating

Almost impossible to get a service appointment for any non standard work. Busy but no callback More

by rleo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 24, 2024

Mercedes-Benz of Portland responded

Hello, Unfortunately, we believe your visit with us was impacted by the current nationwide software outage. We hope you will understand this is not specific to our location and is affecting dealerships across the country. We’d like to extend our apologies for any inconvenience this may have caused you and have included our contact information below in hopes you will be open to allowing us to assist with your service appointment in the future. Thank you, Richard Fox - General Manager - 503-525-6209

June 15, 2024

Dealership Rating
Employee Rating

Customer service is not what it used to be with previous owners and personnel at this location. No response to VMs by service advisor, service advisor manager never called after assuring me he would reach o More

by MMLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 18, 2024

Mercedes-Benz of Portland responded

We're sorry to hear about your recent experience with our customer service. It's disappointing that we didn't meet your expectations. We'd like to address these issues directly and ensure any advertised discounts are applied correctly. Please reach out at your convenience so we can make things right for you. Thank you, Eric Trueblood - Service Manager - 503-228-8351.

June 12, 2024

Dealership Rating
Employee Rating

I have confidence in the work done there. My only concern was the service was done 2 hours before I asked about it. Then it was in the “wash “. I traveled 60 miles to get there, and wanted to More

by tdgodwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Araujo Suarez, Jesus Soria

Jun 12, 2024

Mercedes-Benz of Portland responded

Thanks for sharing your feedback. We're glad you have confidence in our work at Mercedes-Benz of Portland. Safe travels home!

June 06, 2024

Dealership Rating
Employee Rating

I took my car in she said she would need it till a certain day that day came around they had not even looked at my car yet. Meanwhile I’m driving my work truck around not efficient on fuel no complime More

by Kinseybud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jose Araujo Suarez, Aaron Avanzado, Zachery Lee, Hans Gartner , Bella Amador, Nolan Beckwith, Joseph Davis, Sam Dekker, Peter Do

May 30, 2024

Dealership Rating
Employee Rating

You kept my car nearly 2 weeks for parts you should have had or been able to secure in days. You do not offer a loaner and communications was poor. Meagan hung the phone up on me when I called to check the More

by EDITHTHROWER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: The persons who checked me out were great!

May 31, 2024

Mercedes-Benz of Portland responded

We apologize for the inconvenience and frustration you experienced with our service. We would like to address these issues directly and ensure your concerns are resolved properly. Please reach out to us at your earliest convenience so we can assist further. Thank you, Eric Trueblood - Service Manager - 503-228-8351.

May 22, 2024

Dealership Rating
Employee Rating

Andy provided great service. I was in and out the same day! Great work Andy! More

by BRANDON.GODBEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Fox, Nickolas Kalantari

May 10, 2024

Dealership Rating
Employee Rating

Maurice and team were very accommodating and kept me up-to-date throughout the entire service experience. More

by mjAdams1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Davis, Maurice

May 13, 2024

Mercedes-Benz of Portland responded

Hello, thank you for taking the time to share your experience with Mercedes-Benz of Portland. It's good to hear that Maurice and our team kept you up-to-date during your service visit. Thanks for sharing your experience! Until next time, enjoy the road ahead!

May 01, 2024

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Employee Rating

knowledgeable service representatives And excellent mechanical service. wasn’t waiting area with very good coffee More

by JOHN.HAUB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2024

Mercedes-Benz of Portland responded

Hi John, thank you for taking the time to share your experience with Mercedes-Benz of Portland. It's great to hear that you had a positive experience with our team and glad you enjoyed a cup of coffee while waiting for your service. We look forward to your next visit!

April 29, 2024

Dealership Rating
Employee Rating

Disappointed in last 2 service experiences. Follow-up phone call sounds promising. We will see about the next. More

by nwilderphd
Recommend Dealer
Yes

Other Employees Tagged: Maurice

May 01, 2024

Mercedes-Benz of Portland responded

We regret to read about your recent service experiences. We aim for excellence in all we do, so it's disappointing to know that you've been let down. Your feedback is valuable and will be used as a tool for improvement moving forward. Please feel free to reach out if there are any specific issues or concerns you'd like us address directly - we're here to help! Thank you, Eric Trueblood - Service Manager - 503-228-8351

April 28, 2024

Dealership Rating
Employee Rating

workers don’t take the job serious. left unhappy more then once. was given my car back making noises it’s never made before. even while i was there other customers were complaining abou More

by HOWERALEXIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 01, 2024

Mercedes-Benz of Portland responded

Alexis, We take our customers' feedback seriously and it's concerning that you've left unhappy more than once. We'd be happy to look further into the noises your car is making. If you're open to discussing this in more detail, please reach out at a time convenient for you so we can work towards resolving these issues together. Thank you, Eric Trueblood - Service Manager - 503-228-8351

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