Andy Acevedo
Andy Acevedo at Mercedes-Benz of Portland

Andy Acevedo | Page 14

Service Advisor

Mercedes-Benz of Portland

1605 SW Naito Pkwy
Portland, OR 97201

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4.1
174 Reviews
4.1

174 Reviews

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174 Reviews of Andy Acevedo

March 20, 2023

Dealership Rating
Employee Rating

Great job and friendly helpful service. Will continue to use them in the future . Thanks More

by HODGESCRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Araujo Suarez, Aaron Avanzado, Zachery Lee , Joseph Davis, Brandon Godbey

Mar 23, 2023

Mercedes-Benz of Portland responded

It was our pleasure providing helpful and friendly service. You taking the time to share this kind feedback means more than you know to our team, and we look forward to having you back at Mercedes-Benz of Portland for all of your vehicles future maintenance needs.

March 15, 2023

Dealership Rating
Employee Rating

Very satisfying the work that you do and convincing for me because I’m working not to far from the you More

by MATTHEWPHAN071674
Service Price Transparency
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Recommend Dealer
Yes
Mar 16, 2023

Mercedes-Benz of Portland responded

Hi, Matthew! Thank you for taking the time out of your day to leave us a 5 Star Review! We're always here for you and happy to help. Take care!

March 15, 2023

Dealership Rating
Employee Rating

The people there are friendly and professional. They care about me and the product we puechased from them. More

by roth.k.puth
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Sean Popplewell

Mar 16, 2023

Mercedes-Benz of Portland responded

Hi! Thank you so much for taking the time to leave us a 5 Star Review! We really appreciate it and look forward to seeing you again soon.

March 15, 2023

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Most unprofessional Dealler . All people In there are horrible starting from Brandon manager to Andy advisor ! More

by MARIANSDSGING
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Brandon Godbey

Mar 15, 2023

Mercedes-Benz of Portland responded

Good afternoon, after review, we found that the service manager you are referring to, did not speak with you during your last visit which was on 2/17/23. At no time did you speak with the service manger during your visit. It looks as if you are referring to your attempt to get reimbursement from the manufacturer of your tires. This conversations took place 5-months ago, dated on 10/31/22. Your advisor and service manager simply explained the reimbursement process. As we explained, the tires have to be sent to the manufacturer and inspected by the manufacturer. From there, the tire manufacturer determines if your tires qualify for reimbursement. Your advisor simply assisted you during this process to help you seek reimbursement. The dealership does not own the tire manufacturer, or create their warranty guidelines. We are sorry you are unhappy with the tire manufacturers warranty policy, but their policies must be followed if you are seeking reimbursement.

March 14, 2023

Dealership Rating
Employee Rating

Completed 50,000 mile checkup while I waited in comfort reading my book. Pleased to learn that no additional service was needed. This is the longest I have kept a Mercedes sedan without buying a new one. More

by BAUMAN.GAY
Service Price Transparency
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Recommend Dealer
Yes
Mar 14, 2023

Mercedes-Benz of Portland responded

That we do, and we couldn't be happier to be growing alongside you! Our team was happy to report that no additional services were needed, and we look forward to your next regularly scheduled maintenance visit here at Mercedes-Benz of Portland.

March 07, 2023

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Andy is a very professional and experienced service representative who provided Awesome customer service! Thank you. More

by SBHAVITHRA
Service Price Transparency
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Recommend Dealer
Yes
Mar 07, 2023

Mercedes-Benz of Portland responded

Thank you for this kind recognition of our team member, Andy, and your business here at Mercedes-Benz of Portland. It was a pleasure working with you, and we will be sure to pass along your kind comments. Until your next visit, drive safe!

March 05, 2023

Dealership Rating
Employee Rating

The dealership is OK it's not the dealership. It's the individuals that work at the dealership like the details shop. The details shot don't do a too good of the job detailing the cars every time More

by DONSHERMANSA
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Daniel Demeulle, Richard Fox, Brandon Godbey, Rosalynn Hallmark, Mark Tower, Mekonnen Wossene

March 05, 2023

Dealership Rating
Employee Rating

Outstanding team effort from sales, management, financing and the service team who had to reset a system upon delivery. The entire team worked together to close a deal with me based on my impulse purchase. More

by LOU18
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mylee Burns , Dale Acelar, Richard Fox, Duncan Ostrander, Mekonnen Wossene, Kenny Levias

Mar 07, 2023

Mercedes-Benz of Portland responded

We are happy to have helped make your purchase go smoothly and efficiently, Lou! Thank you for taking the time to recognize the efforts made by our team. We hope to work with you again down the road.

Mar 08, 2023

LOU18 responded

My pleasure. I will say one more thing...not quite so positive and certainly not intended for public consumption...I am astounded that a customer would purchase a $150,000 electric vehicle and not be provided with a cable with which to charge it. I am dumbfounded by that fact and have not yet committed to purchase a cable so I can charge the vehicle at home.

March 04, 2023

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Employee Rating

As I have reported before, pre-pandemic service was stellar. Post-pandemic it's been awful ... phone calls unreturned, keeping my vehicle for many days even with an appointment with no other means of More

by MZM0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brandon Godbey

March 04, 2023

Dealership Rating
Employee Rating

Best customer service ever and perfect inspection. The car was pretty clean and they are always on time. More

by JAVIDKARIMI
Service Price Transparency
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Recommend Dealer
Yes
Mar 06, 2023

Mercedes-Benz of Portland responded

Thank you for choosing to work with our team at Mercedes-Benz of Portland once again! We are happy to have provided timely service, and look forward to working with again down the road.

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