"My family and I have shopped here and anytime one of us..."
My family and I have shopped here and anytime one of us have some car needs the richmond subaru team is always helpful. The receptionist,Erika, is such a sweetheart and Nick does the best test drives !! I have recommend this dealership to many people I have ran into who are looking for the right car and an honest sales team.
"The General Manager answered my questions quickly. Austin..."
- Harry J
The General Manager answered my questions quickly. Austin the Sales Rep was patient, sincere, not pushy or over selling. He found me the perfect suv with all the features I wanted. Better to have more features than less. Lady Service advisor understood my grief with the remote locks and custom set them. Danielle in Finance was knowledgeable and organized.
Generally satisfied but their car washing is an insult. I bought new cars and all these years of car washing after service has been nothing but frustration from changing all the seat positions to returning a car dirtier than when they got it. Yesterday they just hosed it and when I drove into the sun the inside of the windshield was so bad it impeded my vision.
Several times my car was ready for pickup but I was not advised. It was back in the customer's parking space.
This has to reflect on the attitude behind the scene!
Thank you for sharing your feedback. We are absolutely committed to improving the level of customer service and the overall customer experience at our dealership. Your feedback will help us achieve our goal.
May 30, 2019
Bought a new Forester in 2016. Happy with deal which included a trade-in. Service since has been fantastic and I am very happy to have dealt with this dealer.