Amy Grigoryan
Amy Grigoryan at Kelly Honda
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Amy Grigoryan | Page 3

Sales Consultant

Kelly Honda

540 Lynnway
Lynn, MA 01905

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4.6
30 Reviews

Dealership Experience

6 yrs, 3 mos

4.6

30 Reviews

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30 Reviews of Amy Grigoryan

March 01, 2024

Dealership Rating
Employee Rating

Had a wonderful experience Miguel and Amy went above and beyond for me detailing my Altima, so I could give it to My daughter as she was getting her license on February 29. The vehicle was spotless and the More

by francescabarone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 01, 2024

francescabarone responded

Thank you 😊

December 21, 2023

Dealership Rating
Employee Rating

Not nice. unprofessional was not helpful when I was looking for a car. too much time flirting with colleagues More

by magcarey6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

September 15, 2023

Dealership Rating
Employee Rating

I had a great experience Amy is a pleasure to work with. I would definitely recommend them!!! More

by Stefanimccabe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 21, 2023

Kelly Honda responded

Hey Stefani! We just wanted to reach out and say thank you! We are happy to see that you had the chance to work with Amy and that she took excellent care of you! Enjoy your new Honda!

August 04, 2023

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Employee Rating

Had a test drive for 11:00 am which was scheduled by Andres the day before, for a 2020 Honda CRV listed on CarMax (and still is) for one price. I showed up and was directed to Amy who said car was bein More

by singlecutecrazy
Sales Price Transparency
Recommend Dealer
No

Other Employees Tagged: Andres Rodriguez, Kyle Milan

January 06, 2022

Dealership Rating
Employee Rating

Very bad experience the seller was very rudeNot trying Very bad experience the seller was very rude Not trying to come back anymore over there More

by Labiadm61
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Luis Alicea

Jan 06, 2022

Kelly Honda responded

Hi Labiadm61, we are sorry to learn about this - would you be willing to provide us additional information so we can look into this further? You may reach us at 781-595-5252. Thank you!

August 12, 2020

Dealership Rating
Employee Rating

Very Accommodating and Attentive Sal and Amy worked as a great team to make leasing our CR-V such a great experience. Both Sal and Amy were so accommodating and made us feel comfortab More

by dohertya1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sal Castro

Aug 13, 2020

Kelly Honda responded

On behalf of Sal and Amy, thank you! We are glad that they both took such great care of you and made sure that you had a great experience getting into a new CR-V! It is great that Amy made sure all your husband's questions were answered and that Sal went the extra mile to make sure that the CR-V had all the features you were looking for. Again, thank you for taking the time to share your experience with us! We look forward to seeing you again in the future!

June 26, 2020

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Employee Rating

Stay away!!!! They do not honor their trade in quotes. I spoke with one of their sales people Amy and she quoted me $6k-$8k for my trade. Then when I spoke with her manager Dan, he told me they will only gi More

by Epaul
Recommend Dealer
No

Other Employees Tagged: Dan Wendt

Jul 01, 2020

Kelly Honda responded

Hello Emmanuel, Thank you for your feedback. We are sorry to hear that you did not have a great experience with our Kelly Honda dealership. It is our understanding that you reached out to our dealership in an effort to receive a trade-in appraisal for your vehicle with a non-working motor. Our representative Amy provided you with the Kelley Blue Book (KBB) value for your vehicle trade-in and notified you it was subject to a full appraisal in-person. Our Pre-Owned Manager followed up with you shortly after your conversation with Amy to let you know what the approximate value of your vehicle was in the condition you described and you were unhappy with the approximate value. Due to the non-working motor, we were unable to provide you with the trade-in value that you were looking for. Please understand that were are unable to provide you with more information about your vehicle trade-in without an in-person evaluation. Thank you, Emmanuel.

Jul 01, 2020

Kelly Honda responded

Hello Emmanuel, We are sorry you feel this way. We've been very transparent and communicative both with you and internally at our dealership since you reached out to our team about your potential vehicles for trade. Dan at our dealership reached out to you after your conversations with Amy to see what he could do for you and your situation, not because of the negative reviews you left on DealerRater and Yelp. We are more than happy to provide you with an accurate appraisal for both of the vehicles you would like to trade-in but as Amy mentioned, you would need to have your vehicle(s) towed or brought to our dealership for appraisals before we agree to a trade-in value for either of your vehicles. It would be irresponsible of any dealership to provide you with an agreed-upon value for your trade-in vehicles without a full in-person appraisal process. We apologize for any inconvenience this may cause. If you wish to have your vehicles appraised in-person by our dealership, please let us know and we would be happy to help you with your vehicles. Otherwise, we wish you the best Emmanuel. Thank you.

Jul 01, 2020

Epaul responded

That is incorrect. I sent photos and explained any all issues with the vehicles before Amy gave me any quotes. Ultimately, if Amy wasn’t allowed to give quotes(according to Dan, her manager) she shouldn’t have. There’s a major lack of communication at that dealership and they can’t seem to get their act together. Also, according to this review website, no one from this dealership should call me after a review. Dan, the manager, called me right after I submitted the original review. This is another example of the unprofessionalism at this dealership. Again, STAY AWAY!!!

Jul 01, 2020

Epaul responded

Again, this is incorrect. When Dan called, he attempted to reprimand for giving him a bad review. He wouldn’t allow me to speak and continued to talk over me. I then instructed Dan that if he did not want to have a conversation, please do not call me. Let’s make sure we give the public facts only please.

January 14, 2020

Dealership Rating
Employee Rating

Sales department was very helpful. The Internet sales department gave me a great price. The purchase of the vehicle went smoothly. I have not used parts or service department yet, hopefully everything wi More

by Sfc2467
Recommend Dealer
Yes

Other Employees Tagged: Ryn Benson, Anthony Riccio

Jan 14, 2020

Kelly Honda responded

Congratulations on your new Honda Pilot! It is great to know that Ryn, Amy, and Anthony were all great to work with and that they gave you a great price. Thank you for taking the time to share your experience with us! We hope to see you again in the future!

September 17, 2019

Dealership Rating

I feel they xxxx me of I bought a new car and is always giving me troubles, and they really have a bad service, I'm not happy with them ok. More

by Pabel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

August 19, 2019

Dealership Rating
Employee Rating

Excellent Everything was great service was brilliant I was in and out fast they made it so easy Ryn was a super nice sales guy to work with More

by Jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryn Benson , Melody Francis

Sep 05, 2019

Kelly Honda responded

Thanks, Jr! We're glad that everything went so well and that Ryn was great to work with! We appreciate you sharing your feedback with us!

3

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