Amy Carpenter
Amy Carpenter at Manly Honda

Amy Carpenter | Page 6

Service Advisor

Manly Honda

2777 Corby Ave
Santa Rosa, CA 95407

Contact Me
4.6
100 Reviews

Dealership Experience

3 yrs, 4 mos

Industry Experience

10 yrs, 7 mos

Languages Spoken

English English

4.6

100 Reviews

Write a Review

100 Reviews of Amy Carpenter

August 04, 2023

Dealership Rating
Employee Rating

Courteous and competent staff. Work was done in a timely and professional manner. Uber/Lyft service is of extreme value! More

by SKIPVLSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 01, 2023

Dealership Rating
Employee Rating

Service was good, but they forgot to wash the car. I was pleased that Amy followed through on a refund because the part should have been under warranty More

by MIKEP496772
Recommend Dealer
Yes
Aug 11, 2023

Manly Honda responded

Hi MIKEP496772, My name is Jose Rocha, customer experience manager, Thank you for taking the time and submitting feedback; our mission at Manly Honda is to make it a five-star visit, and we fell short of doing that. Can I please get the phone number we use to access your service profile? I want to make this right and hopefully earn those five stars. I can be reached directly at 707.535.1163 or by email: at jrocha@manlyauto.com. Hope to hear from you soon, and thank you for being the best part of Manly HOnda! Best, Jose Rocha

July 27, 2023

Dealership Rating
Employee Rating

Manly Honda has been servicing our Hondas for 47 years. The cars have changed and the people have changed, but the quality and friendly service continues. More

by Bill Stephens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucia Chavez Lopez , Dave Ashby, Nicole Marden, Brian Pecore, Darrell Steed

July 21, 2023

Dealership Rating
Employee Rating

The dealership is very professional yet always makes you feel like you are part of their family. Great place!! More

by FRANKUSCOMBINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 21, 2023

Dealership Rating
Employee Rating

Fantastic customer service Amy Carpenter is the best! She definitely will take care of you! More

by carmen_salfi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maria Vasquez

July 21, 2023

Dealership Rating
Employee Rating

Went in looking for a Civic si and was lucky enough they had one in stock! They took care of me and got me out of there as quick as they could with how busy they were More

by Rchaires248
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edgar Medina, Lucia Chavez Lopez , Stephan Jenkins

July 20, 2023

Dealership Rating
Employee Rating

Me tendieron muy bien cuando lleve mi carro al cambio de aceite muchas gracias por la amabilidad a todo el personal More

by cortega54101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hugo Mendez, Ted Krupinsky, Jose Rocha Jr, Denise Rice, Lucia Chavez Lopez , Dave Ashby, John Ellsworth, Paul Remollino, Jordan Rheude

Jul 21, 2023

Manly Honda responded

Hola cortega54101, muchas gracias por compartir tus comentarios. Me alegra que hayas tenido una experiencia positiva: "Me atendieron muy bien cuando llevé mi carro al cambio de aceite muchas gracias por la amabilidad a todo el personal" Las calificaciones de los otros miembros del equipo que etiquetó no reflejan necesariamente la experiencia de cinco estrellas que queremos que tenga. ¿Puede actualizar las calificaciones individuales? Es muy apreciado y gracias por ser la mejor parte de Manly Honda hasta la próxima. Jose Rocha Manly Honda 707 535 1163 - jrocha@manlyauto.com

July 17, 2023

Dealership Rating
Employee Rating

Just bought a car from here a few months back and needed some minor work. I felt some of the work should have been covered and dealt with before I bought the car. The dealership took care of me and the cust More

by Nelke001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Kuhla

Jul 17, 2023

Manly Honda responded

Hello, I am sorry if there was a misunderstanding during your visit and would like to look into it and follow up with you. Is there an invoice number I can reference. Thanks for taking the time to give your valuable feedback. I look forward to hearing from you soon. Zach Roberts Service Manager Manly Honda

Jul 17, 2023

Manly Honda responded

Good afternoon, I apologize for any misunderstanding during your visit here to Manly Honda. I would like to look into your visit and follow up with you. Is there an invoice number I can reference? Thank you for taking the time to give us your valuable feedback. I look forward to hearing from you. Zach Roberts Service Manager Manly Honda

Jul 17, 2023

Nelke001 responded

710735. Scott longaker can fill you in. He told me i was getting a refund for my battery service at minimum and that Gary Silva was going to talk to the GM about the rest of the bill. Scott also told me the car didn't need an oil change already, but Amy said i was due for it. Also, the entire service was too long. Dropped off Wednesday morning and couldn't pick up until Saturday morning. Scott had Alex reach out and offer oil changes, which is BS

July 17, 2023

Dealership Rating
Employee Rating

Extremely helpful, waived Lift fee. I need to talk to someone about paint fading on roof of my 2013 CRV, which had the special coating placed on car. Customer since 1980! My ex husband More

by ddmiler357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Rocha Jr , Dave Ashby

Jul 21, 2023

Manly Honda responded

Hi ddmiler, Thank you for your loyalty and for being the best part of Manly Honda. What phone number can I call you back at? I can be reached at 707.535.1163 or jrocha@manlyauto.com I look forward to hearing from you. Best, Jose Rocha Manly Honda Service Team

July 15, 2023

Dealership Rating
Employee Rating

Need to improve your process so staff knows where your service advisor is at all times. I never knew if they were even in when I was trying to reach them. More

by MICHAELTSJ
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2023

Manly Honda responded

Good morning, I do want to apologize for the communication breakdown. That is totally our fault. I would like to look into your visit and follow up with you. Is there an invoice number I can reference so I may connect the dots? I appreciate you visiting Manly Honda. If there is something else, I can do for you, please feel free to contact me here at the dealership. 707-535-1136 or zroberts@manlyauto.com Zach Roberts Service Manager Manly Honda

...
6
...

Dealership Inventory (110 Vehicles)

new 2026 Honda Civic car, priced at $28,345
2026 Honda Civic
new
Platinum White Pearl exterior
Automatic
Front-wheel Drive
new 2026 Honda Civic car, priced at $25,890
2026 Honda Civic
new
Crystal Black Pearl exterior
Automatic
Front-wheel Drive
new 2026 Honda HR-V car, priced at $31,405
2026 Honda HR-V
new
Platinum White Pearl exterior
Automatic
All-wheel Drive
new 2026 Honda CR-V Hybrid car, priced at $37,080
2026 Honda CR-V Hybrid
new
Solar Silver Metallic exterior
Automatic
Front-wheel Drive
new 2026 Honda Prologue car, priced at $51,850
2026 Honda Prologue
new
Snowfall Pearl exterior
Automatic
All-wheel Drive
new 2026 Honda HR-V car, priced at $31,405
2026 Honda HR-V
new
Platinum White Pearl exterior
Automatic
All-wheel Drive