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Amy Carpenter
Amy Carpenter at Manly Honda

Amy Carpenter | Page 5

Service Advisor

Manly Honda

2777 Corby Ave
Santa Rosa, CA 95407

Contact Me
4.6
100 Reviews

Dealership Experience

3 yrs, 4 mos

Industry Experience

10 yrs, 7 mos

Languages Spoken

English English

4.6

100 Reviews

Write a Review

100 Reviews of Amy Carpenter

September 30, 2023

Dealership Rating
Employee Rating

Amazing service always ready to help and good pricing. Will always have me car serviced here More

by SANDIEGO1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hugo Mendez, Denise Rice, Shyla Saxton, Lucia Chavez Lopez, Sonia Abukweik , Danielle Jensen, Rebekah Jones, Maria Vasquez

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Oct 02, 2023

Manly Honda responded

Thank you for taking the time to share your recent service visit experience. It means a lot to us! Until next time. Your Manly Honda Team

September 24, 2023

Dealership Rating
Employee Rating

Happy with the service i have an appointment @ 10:30am i always drop the car early. Got a call from miss amy @ 10:30 my vehicle is finished and washed too. More

by VANBERT2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Rocha Jr, Denise Rice , Paul Remollino

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Sep 25, 2023

Manly Honda responded

Glad to hear your service visit was a positive one, we value you and your feedback! Until next time Your Manly Honda Team

September 23, 2023

Dealership Rating
Employee Rating

Amy is my go-to at Manly Honda! She’s very nice and does her job well! She always keeps me up to date and gets me my car back as efficiently as possible! Thank you Amy! More

by Colie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: ROSA CHAVEZ, Ryan Tanguay, Ali Tanbakuchi

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Sep 25, 2023

Manly Honda responded

Thank you for sharing feedback; I am glad your service visit went well! We look forward to your next service visit. Best, Your Manly Honda Team

September 14, 2023

Dealership Rating
Employee Rating

Poor follow up in the past, especially woth a serious recall issue which was a safety concern. Auto Technicians do not seem to be particularly knowledgable. More

by scyle14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jordan Rheude

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Sep 14, 2023

Manly Honda responded

Good afternoon, Thank you very much for visiting Manly Honda. We greatly appreciate it. I am sorry we failed to meet the basic expectations. I would like to look into your visit and follow up with you. Is there a invoice # I can reference? I am not finding a "scyle14" in our system Thanks for taking the time for giving your feedback and I hope to hear from you soon. Zach Roberts Manly Honda Service Manager

Sep 15, 2023

Manly Honda responded

Thanks for getting back with me. I wasn't looking to terminate an employee, but rather use your review as a teaching moment. We would much rather teach our "courteous and professional" employees to communicate better with their customers to improve the experience. I see that you were in August 31st for a recall and arrived at approximately 9:30am. If I may ask, what expectation was set when you made your reservation? Did your service advisor match the expectation at the time of check in? What could your service advisor done better in the way of communication? Thanks for the feedback. Let me know how I can assist you. Zach

Sep 15, 2023

scyle14 responded

Hi Zach. There was a typo in my user name (missing a vowel). I do not wish to cause a particular employee to lose their job etc. I did not and will not publish this review online elsewhere, but I would say that everyone in customer service was courteous and professional, but the know how and follow up on recall work had some balls dropped.

September 12, 2023

Dealership Rating
Employee Rating

Amy Carpenter my Service Advisor was great. Very responsive and personable. Overall, Manly Honda is a very good dealership. So much better than my previous service dealer in Reno. I definite More

by Squock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ted Krupinsky

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Sep 13, 2023

Manly Honda responded

Good afternoon, Thank you very much for visiting Manly Honda, we truly appreciate it. I see the Service Time did not meet your expectations. In order to learn from your visit and feedback, I would like to look further into the visit and follow up with you. I do not see a "Squock" in our system. Is there a Invoice number or phone number I can reference for my research? Thanks again for being the best part of Manly Honda. I look forward to hearing from you soon. Zach Roberts Service Director Manly Honda

September 04, 2023

Dealership Rating
Employee Rating

Friendly people, great service. They are very knowledgeable and helpful about my needs. Fast and efficient. More

by KESMOWRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Denise Rice , Rebekah Jones, Nickolas Philips, Paul Remollino, Jordan Rheude

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August 31, 2023

Dealership Rating
Employee Rating

Everyone is so busy on the phone have to wait around for 10 minutes before getting help from someone, other than that if good More

by muk2066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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August 30, 2023

Dealership Rating
Employee Rating

Sales team did not disclose pertinent information and rushed it through with no financial explanations. Service team has been unnecessarily and consistent ranging from rude to unhelpful and ineffective. More

by DOROTHY1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Tom Haidet , America

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August 17, 2023

Dealership Rating
Employee Rating

Very good service and all fixed! Quickly fount out the problem and settled for the problem. More

by JLIU6819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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August 14, 2023

Dealership Rating
Employee Rating

The best of the word, the I hardly recome the dealer service station, and very professional More

by MIRIAMDUARTEVELASCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: ROSA CHAVEZ, Lucia Chavez Lopez , Dave Ashby, Mike Baker

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