"Our experience at Erin dodge Chrysler was exceptional..."
Our experience at Erin dodge Chrysler was exceptional from the moment we walked in the show room on that very cold Saturday afternoon. Amgad, you were professional, polite, honest, and very knowledgeable. You gave my son the information he needed to make an informed decision
"I was recommended to Amgad Attia, Erin Dodge senior sales..."
I was recommended to Amgad Attia, Erin Dodge senior sales consultant. He showed me my vehicle options and we landed on a 2019 Ram Rebel. Things started out fine but quickly went south.
We finalized the deal and I signed the bill of sale and put a $1000 deposit down, it was done so I thought.
He informed me my truck would be ready in a couple of days. I arrived at the dealership I said hello to Amgad and he seemed fine at first until I was asked to speak with Kyle Costa, Erin Dodge Used Car Sales Manager.
He Informed me that they can not honor the deal we finalized and that Amgad made a mistake on the vehicle he sold me.
Apparently entered wrong stock number. Someone is making up a story!
I was then Informed that If I wanted the vehicle I purchased, I would now be required to fork over an additional 7 grand or walk.
I briefly considered speaking with my lawyer as I feel this is a binding contract. I figured I wasted enough of my time on this and decided to walk, as there is always another dealership.
I spent at least an hour preparing my vehicle for trade and another hour on the phone with the Insurance company and I had to cancel a tire and rim package that I ordered through your dealership.
On top of all this I spent at least 50 in gas running back and forth and I lost about 6 hours of my time (plus the expense of putting someone in my place of business to cover my shop).
For my two days lost from my business I was offered a $50 oil change. I consider my time and other people time a lot more valuable.
This entire experience has been a nightmare, a waste of time and is all due to your employees negligence.
Purchased a used Dodge Grand Caravan from this dealership. This service centre run by Peter supplied the Safety Certificate, yet my vehicle came with under inflated tires and the wheels were misaligned. After 2 service visits, Peter and his team kept claiming they fixed the alignment, but never provided any documentation to confirm the toe-in or camber. I went to a competing dealer, and in one hour they scanned the wheels and fixed the alignment.
Dealt with Amgad in purchasing the vehicle. He falsely claimed I needed to buy their extended warranty in order to get approved for financing, and he doubled the cost of the warranty package he provided me stating that it was a good deal. I confirmed the actual dealer cost for the warranty packages with a competitor after the fact, and was forced to demand a refund on my warranty.
Zain is a typical finance guy at a dealer. Other than not giving me a heads up on the warranty cost given to me by Amgad, I have no remarks. He is no different than any other individual in the same position.
The sales manager at the time, Trent Fleck, and the owner, Mark Kennan, were approached to report the customer service received (lack thereof) and the lies that were told by their team. Both individuals stood by their employees and condoned their questionable behaviour.
I have steered all my friends and family away from this dealer.
"Amgad Attia helped me check a Bucket List Item"
Hello, This review is long overdue and the completion of a debt that I owe. I purchased my 2017 Jeep Wrangler last September and I have nothing but good things to say about Erin Dodge and especially Amgad. It took two days of back and forth but in the end we goth got what we were looking for. Amgad knew I really wanted this vehicle and made sure that we came out with a deal that would work. I can't thank Amgad enough for the help and guidance he used to ensure that I was happy and guarantee that I could check this item off my Bucket List.
Thanks Amgad and thank you Erin Dodge
"Friendly and professional "
- Serban C.
Amgad and the rest of the team were friendly, knowledgeable and patient so that everyone walked away happy with the outcome. Great job guys, you deserve referrals!
"New year new vehicle "
- Tom and John
The sales staff are warm and welcoming, never pushy, always helpful. A special big thanks to Amgad and Tina for all their kindness and help.
"He knew exactly what I needed."
- Tricky Ricky
When I went to Erin Dodge I had a budget price in mind.
Amgad approached me in a very polite and professional way which I appreciated.
He showed me a vehicle in my price range, I looked at the vehicle and loved it.
It was exactly what I wanted so Amgad got all the paperwork in order very efficiently
and got my deal approved right away while explaining everything to me. He was
very helpful and within the hour we were all set to go. I was amazed how fast everything
happened and glad because I didn't want to hangout at the dealership on such a nice day.
Amgad had the van ready for me the next day and checked the van over with me and
told me what everything was. He is very good at his job. It was an overall very good
experience. Thank you, Amgad and Erin Dodge
Other Employees Tagged:
- david Gillis
we bought a Dodge Journey at Erin Dodge the Sales person was Amgad Attia walked us through the process of buying the Dodge and the price was right he was very friendly
- Ram review'r
I recently purchased a 2018 Ram Promaster from Erin Dodge. I was treated well as soon as I entered the door and my sales person Amgad Attia, walked me through the process up to the point of sale! Very helpful and and well informed. I am happy with the vehicle but have yet to put in the kilometers for an extended review. I will say the built-in GPS is very small and has limited features, I would definitely recommend an aftermarket unit.
"Super nice experience "
Super Nice experience Very nice and friendly staff specially Amgad he give me the right answers and he took care about all details until I found the Dodge key in my pocket. This gentleman helped me a lot to find my lovely car and i wll not forget The big effort that Tina did it to find the best finanec solution for me.
Thank you so much guys, you are the best.