Allix Standiford

They were not good with communication. I was left guessing what was happening much of the time. Anytime I called I was sent to a voicemail. When I actually got to talk to someone I always I was left guessing what was happening much of the time. Anytime I called I was sent to a voicemail. When I actually got to talk to someone I always felt rushed. They had my vehicle for 9 days just to replace the stereo. They said that my bumper to bumper warranty didn't cover any of my repairs. Why do I pay for it then? I had a much better experience when it was Eau Claire Auto Group rather than now it is One Automotive Group. More

by SEW_CRAFTY2000 Verified Customer Verified Customer

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My wife brought her car in for a recall. I told her to ask them if they could just check the oil to make sure it wasn’t low as it has been in the past. She’s not able to check it herself as I told her to ask them if they could just check the oil to make sure it wasn’t low as it has been in the past. She’s not able to check it herself as she’s pregnant. They told her absolutely not unless she was paying for something. Keep in mind we had EC Jeep put in a brand new transmission in that same vehicle in the past. I’d say we paid our dues for good service. Also, we paid good money to have the brakes done at EC Jeep a few months back. We’ve asked multiple times for them to check them as they’ve squeaked since the day she left the lot. The most recent time she asked the male service advisor responded with “well that’s just cars for ya”. No professionally installed brakes should squeak within months of them being installed and these squeaked from day 1. To which we asked about right away by the way. I’m not usually one to write these reviews but what a terrible experience. I have more to say too but my fingers are getting tired from typing all of this. More

by AJBURNS1997 Verified Customer Verified Customer

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Dropped in without an appointment for an oil change. My vehicle was done fast and correctly. My vehicle was done fast and correctly. More

by Mike P Verified Customer Verified Customer

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I had a great experience with these guys - I came in and needed help right away - I was heading home to Minneapolis. they were able to get me in with no wait time. needed help right away - I was heading home to Minneapolis. they were able to get me in with no wait time. More

by ASHLEY SMELTZER Verified Customer Verified Customer

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I was greeted immediately and was taken to beautiful new waiting area after briefly entering g all data. I was explained exactly what they did to vehicle and why as it was a recall. Staff incredibly pleasan waiting area after briefly entering g all data. I was explained exactly what they did to vehicle and why as it was a recall. Staff incredibly pleasant. Edited and job was completed quickly. Excellent service. I will be back fir any future needs More

by tonja.tangley Verified Customer Verified Customer

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Everyone was very courteous and helpful. Work was done quickly and seems to be perfect. Work was done quickly and seems to be perfect. More

by JJEANNIE54 Verified Customer Verified Customer

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The personnel are very friendly and welcoming. Appointments are scheduled according to your preferences. Shuttles can be provided to take you home and back which is very helpful. I will return Appointments are scheduled according to your preferences. Shuttles can be provided to take you home and back which is very helpful. I will return here for future needs. More

by KTLOON Verified Customer Verified Customer

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Great service from Sott. I would recomend this dealership to anyone looking for a vehicle or needing service. I would recomend this dealership to anyone looking for a vehicle or needing service. More

by TANYA.SAGSTETTER.KULIG Verified Customer Verified Customer

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Always reliable does the job the right way. They keep my cars working. Their service is in high demand and I hope they know how much they are appreciated. They keep my cars working. Their service is in high demand and I hope they know how much they are appreciated. More

by idrivacopcar780 Verified Customer Verified Customer

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I dropped my grand cherokee off for recall work and a hitch. They did a great job with the work. hitch. They did a great job with the work. More

by TURNER1342 Verified Customer Verified Customer

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