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Alex Owens
91 Reviews
91 Reviews
Write a ReviewDealership Experience
3 yrs, 8 mos
Industry Experience
10 yrs, 10 mos
Languages Spoken
English
91 Reviews of Alex Owens
May 05, 2021
Beautiful dealership. The receptionist/technical assistant was very nice. There was an unpleasant smell. (Fuel, gasoline) Mike Shafer was not nice. Alex Owens was nice, but he wasn’t very clear answ assistant was very nice. There was an unpleasant smell. (Fuel, gasoline) Mike Shafer was not nice. Alex Owens was nice, but he wasn’t very clear answering questions about the car I bought. More
by Rosana
Verified CustomerOther Employees Tagged: Mike Shafer
Helpful 
May 05, 2021
Alex Owens was very professional and knowledgeable. His salesmanship was excellent. He took the time to show me how the apple app worked in the car salesmanship was excellent. He took the time to show me how the apple app worked in the car More
by dpshearer0
Other Employees Tagged: Chris Nemoto
May 02, 2021
Professional in every way!Alex Owen was very patient and Professional in every way! Alex Owen was very patient and answered all of my questions. As a senior citizen this was greatly appreciated. I am very Professional in every way! Alex Owen was very patient and answered all of my questions. As a senior citizen this was greatly appreciated. I am very happy with my purchase. More
by sm_mulcahy
April 11, 2021
Very nice, people are very friendly. Did not like the time spend coming to a fair price eon my trade unit on the purchase of the new car. Also being charged over the retail price of a wether tech mat for time spend coming to a fair price eon my trade unit on the purchase of the new car. Also being charged over the retail price of a wether tech mat for my car. Finally was given one but nay a weather tech brand. Other than this I love my new SUV❤️ More
by JDGD01
March 27, 2021
Our salesman was very prompt, transparent, and clear on responding to our likeness. The finance dept added great service as well. She was very informative responding to our likeness. The finance dept added great service as well. She was very informative More
by TMW2757
Other Employees Tagged: Judy Patureau
March 16, 2021
Alex Owen is very helpful with my search for a vehicle. This is my first time there, and I am satisfied with his service. Definitely will recommend Westside Lexus and Alex to my family and friends. This is my first time there, and I am satisfied with his service. Definitely will recommend Westside Lexus and Alex to my family and friends. More
by aithuong2001
March 13, 2021
WSL is unbeatable in terms of the quality of the team including sales, finance and the front desk. I had a great experience and look forward to the service experience in the future when needed. including sales, finance and the front desk. I had a great experience and look forward to the service experience in the future when needed. More
by MSEANB
Other Employees Tagged: Mike Shafer
March 12, 2021
Although the initial trade-in offer I received for my 2010 ES 350 was ridiculous, we ultimately agreed on a reasonable value. Manuel Gomez, the sales rep, was a pleasure to work with. It’s unfortunate my 2010 ES 350 was ridiculous, we ultimately agreed on a reasonable value. Manuel Gomez, the sales rep, was a pleasure to work with. It’s unfortunate my overall opinion of Westside Lexus has been tarnished by the pre- owned group attempting to take advantage of customers. More
by davis45567
Other Employees Tagged: Manuel Gomez
February 26, 2021
Alex Owens helped lead the sales engagement, he was extremely knowledgeable, helpful, and willing to find me what I wanted and needed based off of what was available. Mike in finance was able to get cr extremely knowledgeable, helpful, and willing to find me what I wanted and needed based off of what was available. Mike in finance was able to get creative to meet me with the monthly payment I wanted. Great experience! More
by asexton20
Other Employees Tagged: Mike Shafer
February 02, 2021
BUYER BEWARE:Lexus offers too many options and in my BUYER BEWARE: Lexus offers too many options and in my experience the dealership doesn’t provide that information in a clear manner. It is an overw BUYER BEWARE: Lexus offers too many options and in my experience the dealership doesn’t provide that information in a clear manner. It is an overwhelming feeling when you discuss options and drive a couple of different cars that don’t have the options you want. It is very difficult to keep track of what you saw in what car and try to make an informed choice. Sales person instead of clearly explaining the options is more focused on making a sale. After the purchase, on your drive home you find out that the option that you wanted the most is not included in the car. I wanted ventilated/heated seats in my car but found out it was not part of the final selected car even though I had mentioned that was the only option I was willing to pay for. On the options sheet, it was highlighted by the sales person but was not included in the car that was actually purchased. A good sales person should pay attention to what you want and alert the buyer if that option is not available in the car that is going to be brought to the dealership. The car I wanted was not in their inventory and had to be ordered. Lesson learned is be extra vigilant, take the time to go through all options before the final purchase. Sales/dealership is only looking to make a sale. More
by 19902LAKEWOOD
