Alex Clothier | Page 2

My Service Advisor Alex Clothier brilliantly handled my 86,000 mile front brake replacement for my 2020 Mercedes-Benz GLB! He ensured that the front brake pads, front disc, and front rotors were replaced a 86,000 mile front brake replacement for my 2020 Mercedes-Benz GLB! He ensured that the front brake pads, front disc, and front rotors were replaced and now my car stops like a dream again and I do not have to worry! The service shop did not have all of the parts on hand, so Alex put me in a brand new Black on Black 2024 Mercedes-Benz GLB with only 13 miles on it and he said "You keep the car over the weekend and enjoy yourself!" This is the type of service that people dream about from other car companies! I have become uncustomed with this type of excellent service on my car thanks to Alex! More

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My Service Advisor was Alex Clothier and he is as always absolutely wonderful. He is incredibly knowledgeable and helpful. He is first class and the reason I love this service center so much and will cont absolutely wonderful. He is incredibly knowledgeable and helpful. He is first class and the reason I love this service center so much and will continue to own a Mercedes just so I get to keep him as my service advisor! More

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For the First time ever today I showed up at 07:30am at the Mercedes-Benz Service Center in Annapolis playing offense because my front brakes started to make noise and I was definitely concerned. I definit the Mercedes-Benz Service Center in Annapolis playing offense because my front brakes started to make noise and I was definitely concerned. I definitely surprised my Service advisor Alex Clothier who was like "What are you doing here, what's going on" because 99% of the time they are used to calling You! I explained to him the brake noise and he was ready to get me in right then and there but I did not drive my 2020 Mercedes GLB there. Alex promptly scheduled me for service in February and I am now good to go! And not once did I even mention to schedule me for a loaner because this is not his first rodeo with me, it was already done like he was a magician or something! More

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Fantastic experience with Alex Clothier and Annapolis! Alex Clothier and Mercedes-Benz of Annapolis service center are excellent as always! I randomly volunteer to pick-up an elderly church friend from ki Alex Clothier and Mercedes-Benz of Annapolis service center are excellent as always! I randomly volunteer to pick-up an elderly church friend from kidney dialysis and need reliable transportation. Weather reports indicate snow on the road and the last thing you want happening is to have vehicle issues that can turn a serious medical condition into a medical emergency. The service department - customer service lady was very kind to assign an appointment time plus provide a loaner vehicle this week due to a last-minute cancellation. I was very grateful for the available appointment date but the appointment time still required an overnight and driving an unfamiliar vehicle. When I happen to arrive very early on the day of my appointment, Alex Clothier understood completely and allowed me to check-in early. Mercedes-Benz of Annapolis service center and Alex Clothier had my vehicle serviced, washed and I was a pretty happy customer! I was so grateful to be back on the road with my own vehicle the same day! This act of kindness and professionalism saved hours of my time and provided peace of mind knowing I'll be driving safely in my own vehicle during the "big snowstorm". Thank you, Alex Clothier, customer service and the entire staff, for working with customers, their schedules and showing real concern for their safety and wellbeing. God bless! Beyond FIVE STARS if possible! More

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Mercedes Benz of Annapolis always gives the best service and takes great care of my car. Alex Clothier takes great care of me and is always available for any questions or issues I have. and takes great care of my car. Alex Clothier takes great care of me and is always available for any questions or issues I have. More

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Customer service is number 1. Thnak you, Alex Clothier, you were right, the break pedal flutter is gone since you replaced the rear breaks. You're the best! Thnak you, Alex Clothier, you were right, the break pedal flutter is gone since you replaced the rear breaks. You're the best! More

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Been taking my car to this service spot and specifically Alex for years now!! Never an issue and have amazing customer service every time! As long as I have my Mercedes I will be here every time. Alex for years now!! Never an issue and have amazing customer service every time! As long as I have my Mercedes I will be here every time. More

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I sincerely appreciate how when I have an unexpected problem, Alex has always been very supportive of addressing and helping to resolve the problem. I have had a great experience with Mercedes Benz of problem, Alex has always been very supportive of addressing and helping to resolve the problem. I have had a great experience with Mercedes Benz of Annapolis with service - and appreciate their flexibility. More

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Alex Clothier has been my service representative for many years. He makes sure my 2011 C class is always up to date on repairs and scheduled maintenance. When I am ready to buy another C class, I will be bu years. He makes sure my 2011 C class is always up to date on repairs and scheduled maintenance. When I am ready to buy another C class, I will be buying it from this dealership. More

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Thank you again Alex for outstanding work. Thank your co-workers for all their help. Thank your co-workers for all their help. More

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