Alan Mazur | Page 5

I’ve been a BMW owner for over a year now, and this has been one of the most disappointing dealership and car ownership experiences I’ve ever had. My 2024 BMW i4 M50 has had persistent technology issues been one of the most disappointing dealership and car ownership experiences I’ve ever had. My 2024 BMW i4 M50 has had persistent technology issues — from the digital key repeatedly losing sync, to the vehicle defaulting to guest profile, to the trunk opening on its own, and even one incident where the car wouldn’t start with the digital key at all. Despite multiple service visits and direct communication with BMW Corporate, these issues remain unresolved, with explanations ranging from “that’s by design for safety” to “it’s a known issue” or “it’s a problem with your phone.” What’s worse, dealership management has ignored numerous emails and outreach attempts. I have contacted both the General Manager (Bob Murray) and a sales manager (Alan Mazur) multiple times with no response whatsoever. It’s clear that once your issue requires involvement beyond the service team, all communication stops. Ferman BMW’s complete lack of accountability and willingness to assist customers after the sale is extremely disappointing — especially for a brand that promotes premium service and ownership experiences. More

by JohnCPouliot Verified Customer Verified Customer

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My experience with buying my new BMW at Ferman was stellar. It was excellent from the moment I walked in the door. My team of experts made everything flow smoothly and painlessly lol. Loved everyone stellar. It was excellent from the moment I walked in the door. My team of experts made everything flow smoothly and painlessly lol. Loved everyone especially Joe and Jeff. Kudos to Ferman for having such an excellent and professional team. So grateful! More

by poumustang Verified Customer Verified Customer

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My experience with BMW Ferman was great! It took me about a week to test drive a few cars, but everyone, especially Dave, was patient with me. No one tried to rush me into a car, instead, I It took me about a week to test drive a few cars, but everyone, especially Dave, was patient with me. No one tried to rush me into a car, instead, I was informed of the specifics I needed to make an informed decision. Thanks More

by Aaron Verified Customer Verified Customer

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Just a great experience! They are always willing to help and go above and beyond to make sure you are happy- including transferring vehicle if you are out of state! They are always willing to help and go above and beyond to make sure you are happy- including transferring vehicle if you are out of state! More

by tmckay777 Verified Customer Verified Customer

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The whole process was quick and it was very easy to work with this team! with this team! More

by lolithabose Verified Customer Verified Customer

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Bill was so unbelievably good! He was so personable and he truly cared and wanted to be there. He is above and beyond. straight from God. He was so personable and he truly cared and wanted to be there. He is above and beyond. straight from God. More

by despinat17 Verified Customer Verified Customer

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Everyone at Ferman BMW was fantastic and helpful. I wanted to thank the Business Manager Joe for all his support and efforts to help us purchase our car. Thank you I wanted to thank the Business Manager Joe for all his support and efforts to help us purchase our car. Thank you More

by gregglasky Verified Customer Verified Customer

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I’ve purchased several times at Ferman and the Ferman team is always professional and helpful. team is always professional and helpful. More

by kingvincent40 Verified Customer Verified Customer

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Joseph consistently conveys- Active listening. understanding our individual needs when choosing a car for customers with special needs. understanding our individual needs when choosing a car for customers with special needs. More

by terrik85 Verified Customer Verified Customer

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Polite, efficient, organized and friendly. Overall, a very pleasant experience that I would recommend to others Overall, a very pleasant experience that I would recommend to others More

by bjsweeney60 Verified Customer Verified Customer

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