Alan Goldberg | Page 4

Superb Customer Service I brought my CrossTrek into the Service Department this afternoon, having taken a very large screw into one of the rear tires. Just drove in with no I brought my CrossTrek into the Service Department this afternoon, having taken a very large screw into one of the rear tires. Just drove in with no appointment. The service folks checked the tire and installed a new one , getting me in the words of the old song, “On the Road Again”. Thanks, Mike, for getting me taken care of; much appreciated. Other companies could take a page from your playbook of excellence in customer service. I remember when I bought the CrossTrek in 2918, my first Subaru and hearing about becoming a part of the Subaru family. It seemed a bit hokey at the time, but in every single interaction with the folks at Herb Gordon, beginning with Al Goldberg and continuing today with Mike, I have in fact been treated like family. More

Helpful 0

Report | Print

Great Service We travel an hour to use this service center for our Subaru. We purchased our car from this dealership and found Herb Gordon to be honest and upfront We travel an hour to use this service center for our Subaru. We purchased our car from this dealership and found Herb Gordon to be honest and upfront. Im always impressed by the service centers thorough assessment of our car and trust the service they provide. Michael Goodman was a pleasure to work with. He was able to meet our scheduling needs, explained services clearly and provided top notch customer service. I wish I lived closer to Herb Gordon, but it's worth the trek for this type of reliable service and customer care. More

Helpful 0

Report | Print

Great dealership experience, and a fine automobile My wife and I were looking for a car, probably the last purchase of our lives as we're "not getting any younger." And we wanted to trade in an America My wife and I were looking for a car, probably the last purchase of our lives as we're "not getting any younger." And we wanted to trade in an American vehicle with which we were disappointed. We'd started at another dealer who showed us vehicles similar to the Japanese vehicle which was on of our cars. As my wife is disabled, and will require special installations, we asked about them We were treated with what bordered on indifference. Then we thought we'd check out Herb Gordon as it was another dealer connected with our COSTCO membership. We met with Al Goldberg. As was courteous, straight forward and, especially, no hard sell. We knew pretty well what we wanted, including optionals. We went over various options, then chose a model, and went over the details, from color to, again, the optionals. For the first time in either of our lives, we got exactly what we wanted. And the vehicle could be delivered in a matter of a few weeks! When we picked the vehicle up, we chose a 10 year extended service plan that was reasonably priced. Then we debated and chose another plan that applied to lost keys, certain body work, the windshield, etc. Bryan gave us $500 off on that deal, and we could still eliminate it if she chose against it. After a few days of thinking about it, we decided we didn't need that, and in seconds the plan was eliminated. I'm very happy with the purchase, and look forward to dealing with the dealership for repairs and the like in the future. More

Helpful 0

Report | Print