Adam Hassira | Page 8

Nobody enjoys reading through lengthy paragraphs to get key details so I’ve point formed my timeline below. - RAV4 XSE purchased in May of 2019, told 3 month wait – received it in March 2020; 10 months key details so I’ve point formed my timeline below. - RAV4 XSE purchased in May of 2019, told 3 month wait – received it in March 2020; 10 months later. ZERO updates were provided. - Purchased winter tire package from the dealership when I finally picked up my car - Picked up my RAV on March 9, 2020; Winter tires were in the back - When I got home my Husband loaded wrapped tires into my garage for storage for use in Winter 2020 - Received a call from the service department that they gave me the wrong tires. Service Manager was going to bring the right ones himself and exchange them at my home. - Said Service Manager came to my house to do the exchange after closing in his personal vehicle - I blew a tire at the end of last season. - Husband took tire to tire shop to have it replaced last month. Informed the tire is discontinued and the tires are from 2017. Here’s the thing: - I was sold OLD tires – winter tires have an 8 year life before they start to deteriorate. - Warranty is only 5 years so I've used them one season and have 1 more year - Essentially being called a liar when trying to work with Toyota to rectify the issue - Since the tire is discontinued I need to purchase ALL new tires because I have an all-wheel drive that requires matching tires. They have been used ONE season and I paid over $2,000.00. - Bill of sale reflects completely different tires than what I was given. Says I bought Michelin X-Ice and I have 235 60 17 Michelin Latitude Ice. - We are being told there is nothing that can be done since it was so long ago. Why would we check the date code on brand new tires sold to us by our dealership? I won't trust a dealership ever again. - I am waiting on a call log from March 2020 to prove that this guy called me to exchange my tires. In short the service department completely ripped me off, likely because I'm a woman and we are just told too bad. While reading through other reviews I see they tend to milk customers for anything they can. DO NOT trust this location with your vehicle or money. More

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I came to the Toyota dealership with my mom after a long day of trying to figure out why the tire was making a wierd noise. My dad was always the one who took care of car maintenance. Since his passing, it day of trying to figure out why the tire was making a wierd noise. My dad was always the one who took care of car maintenance. Since his passing, it has been really hard trying to navigate all the things he was in charge of. Adam Hassira from the Toyota dealership was so helpful, he stayed past his shift so that he could help fix our car issue. So grateful for the team at the whitby Toyota dealership More

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The Service Desk (Cameron) is always professional and informative as well as the help and knowledge I receive from the Parts Dept (Bert). Great ownership for representing Toyota and Whitby. Fred informative as well as the help and knowledge I receive from the Parts Dept (Bert). Great ownership for representing Toyota and Whitby. Fred More

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The staff are always friendly, honest and willing to walk me through what they think the issue is or take me for a test drive to confirm. As someone who mainly knows the basics when it comes to cars this rea me through what they think the issue is or take me for a test drive to confirm. As someone who mainly knows the basics when it comes to cars this really reassuring to me. More

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The team is awesome, very accomodating staff and follows-up promptly. deals with customers professionally. the wait was manageable with free wifi. I like it that they text me for my annual service r follows-up promptly. deals with customers professionally. the wait was manageable with free wifi. I like it that they text me for my annual service reminder which I tend to forget. More

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Thank you to Adam for fixing my car AC, did a fantastic work, very kind and knowledgeable person, service was pretty quick as well highly recommend work, very kind and knowledgeable person, service was pretty quick as well highly recommend More

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Such an organized, professional and prompt dealer with all the departments that I had the opportunity to deal with. New cars, second hand cars and especially the service is just excellent. Strongly recomm all the departments that I had the opportunity to deal with. New cars, second hand cars and especially the service is just excellent. Strongly recommend to everyone! More

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Love this dealer.. friendly and get the job done every time! Excellent customer service always! If you have a problem they resolve it and get you out of there! time! Excellent customer service always! If you have a problem they resolve it and get you out of there! More

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I've been a customer at Whitby Toyota since 2007. Adam and his service team are a great help; friendly and accurately diagnosing issues. The service center is quick and keen to provide updates on progress and his service team are a great help; friendly and accurately diagnosing issues. The service center is quick and keen to provide updates on progress through text messaging. Great to see that they're embracing new technology! I would highly recommend this location. More

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i got my 2020 Corolla SE in December 2019. Having crank noise while pressing and releasing the brakes.Technicians give me different reason all time. noise while pressing and releasing the brakes.Technicians give me different reason all time. More

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