ALICIA CHAPMAN-JONES | Page 2

Thanks to the expert technician, Marcus, who serviced my 2023 Ford Maverick. The recall pertaining to turn signals was taken care of. 2023 Ford Maverick. The recall pertaining to turn signals was taken care of. More

by skosier227 Verified Customer Verified Customer

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I made a online appointment Southern Ford had a drop off option They did a state inspection oil change Great job Thanks off option They did a state inspection oil change Great job Thanks More

by Xdrill Verified Customer Verified Customer

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Service department very responsive to customers. Scheduling and completing service work is done efficiently and effectively. Scheduling and completing service work is done efficiently and effectively. More

by morello668 Verified Customer Verified Customer

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The advisors are very friendly. I like the way they notify you if they find something that needs attention. The prices are given to help you decide if you want to have them take car I like the way they notify you if they find something that needs attention. The prices are given to help you decide if you want to have them take care of it now or later. More

by tachapman.2017 Verified Customer Verified Customer

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Very good service and fairly quick service calls. Only had 2 service calls but both have been pleasant and fairly quick. Only had 2 service calls but both have been pleasant and fairly quick. More

by ramblingmando Verified Customer Verified Customer

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I went to get an electrical problem fixed and ended paying for other services but the original problem was never fixed. I'm hoping they'll fix it the second time around! paying for other services but the original problem was never fixed. I'm hoping they'll fix it the second time around! More

by sagentoid Verified Customer Verified Customer

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Service department is ok but they don’t trouble shoot properly. The way they diagnose a problem is unreal. However they do good work in most areas. They are also pretty polite. properly. The way they diagnose a problem is unreal. However they do good work in most areas. They are also pretty polite. More

by busywoman03 Verified Customer Verified Customer

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I had a great experience this last service visit. Alicia Chapman was an outstanding service rep. I want her to handle my future services from now on. I usually have to stand in front of service de Alicia Chapman was an outstanding service rep. I want her to handle my future services from now on. I usually have to stand in front of service desk for a long time while service people look at me like I am invisible.... Not Alicia - she called me up immediately and got me taken care of appropriately. Give her a promotion and raise. More

by JOHNSONJC123 Verified Customer Verified Customer

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I gave five stars because service was excellent thank you. Pick up and delivery was awesome I didn't have to miss work. you. Pick up and delivery was awesome I didn't have to miss work. More

by eagleman2k Verified Customer Verified Customer

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I have used this dealership service department for years and had no complaints with personnel or service outcomes. But recently I felt that I was grossly overcharged on a simple airbag warning light repair. and had no complaints with personnel or service outcomes. But recently I felt that I was grossly overcharged on a simple airbag warning light repair. This one transaction has left me far less satisfied with the company. More

by XEDAVIESG Verified Customer Verified Customer

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