ALICIA CHAPMAN-JONES | Page 11

Easy. Nice waiting area. Prompt turnaround. Will use again. That’s all I have to say! Nice waiting area. Prompt turnaround. Will use again. That’s all I have to say! More

by lynn Verified Customer Verified Customer

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Great work they did on my car. Very professional staff and clean environment and friendly. Very professional staff and clean environment and friendly. More

by emack_48197 Verified Customer Verified Customer

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The staff is efficient, friendly, and always goes the extra mile to ensure my vehicle is in great shape! extra mile to ensure my vehicle is in great shape! More

by antiqua3 Verified Customer Verified Customer

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This dealership will work very hard to get you approved on any vehicle and make it happen, trust and believe, and service will make sure you’re taking care of in a very fast way… on any vehicle and make it happen, trust and believe, and service will make sure you’re taking care of in a very fast way… More

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Good customer service and they took care of my vehicle in a very timely manner and also gave good information about coolant concerns for my vehicle. a very timely manner and also gave good information about coolant concerns for my vehicle. More

by FDAVIS1958 Verified Customer Verified Customer

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Making the appointment was easy. The service department kept me informed with the satus of my car through text and car was ready earlier than expected. The service department kept me informed with the satus of my car through text and car was ready earlier than expected. More

by kimberly.davis2 Verified Customer Verified Customer

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Great staff, and service was excellent Alicia Chapman Jones is a great service advisor. She helped me use the loyalty program. Jones is a great service advisor. She helped me use the loyalty program. More

by FOX1197 Verified Customer Verified Customer

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Southern Ford group went out of their way to make sure I fully understood all my concerns or issues concerning my car…. fully understood all my concerns or issues concerning my car…. More

by ROXACART Verified Customer Verified Customer

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I scheduled appointment to have antenna replaced on my 2013 Ford Fushion. Arrived on time for appointment. Shortly after dropping off car, I recieved a call from advisor that part was not in stock and nee 2013 Ford Fushion. Arrived on time for appointment. Shortly after dropping off car, I recieved a call from advisor that part was not in stock and needed to be ordered. Obviously no communication between schedulet and service department. I was told that I should have called parts department for availability. Almost $1000.00 for repaired needed to schedule another appointment! I loved that car and it had very low mileage! No more! Traded it in for a Honda at another dealership. More

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This Ford dealership has just changed from Hall to Southern, but has maintained the tremendous customer focus of the previous owner. I look forward to our future together. Southern, but has maintained the tremendous customer focus of the previous owner. I look forward to our future together. More

by BUZANDJEANETTE Verified Customer Verified Customer

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