AJ Gagne

Zero? I’ve never been so blatantly disrespected by ANY service employee. To keep it brief: this guy somehow straight-up REFUSED to do the work that my (bra I’ve never been so blatantly disrespected by ANY service employee. To keep it brief: this guy somehow straight-up REFUSED to do the work that my (brand new, from the same dealership) car appointment was scheduled for, TWICE. This sounds made-up, but it is true. The first time the work wasn’t done, I called to express my disappointment and was scheduled by another employee for a follow-up appointment to make it right. Second time around, AJ tried to give me back my car without the work being done again. When I asked why the work STILL hadn’t been done, AJ informed me that they simply “will not do it” and that “I should go elsewhere” and “pay for it.” AJ awkwardly smiled and nervously giggled while talking to me, even while I politely yet assertively tried to ask why, and explain how offended I was at his blatant “no” to a customer to simply do his job. He said if I didn’t like it to “go call corporate.” Without leaving the building, I found a higher-up who immediately agreed that AJ’s comments were wrong, that his behavior was rude and unprofessional, and that the work I was scheduled for WAS indeed correct and deserved. After she intervened, the work finally got done. Per AJ’s suggestion, I did contact Hyundai to report him. I will also be sure to tell everyone I know to avoid Key Hyundai Salem’s service department as a result of this horrendous experience. More

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I had a disappointing experience at this service center. During my visit for brake service, they recommended replacing the rims, despite it being my second visit for the same issue. On the first visit, they During my visit for brake service, they recommended replacing the rims, despite it being my second visit for the same issue. On the first visit, they didn't even attempt to assess the problem, and upon returning the car, the engine oil low light appeared. When I returned, they failed to address the issue and asked me to come back again. On my subsequent visit, they attempted to charge me $1000 for rim replacement and additional fees for tires, despite Costco confirming the tires were fine and the rim issue was minor. Another inspection at a local body shop confirmed the rim was not the source of the problem. Upon visit at Mavis tyresthe service center, service tech acknowledged the issue was the brakes, not the tires or rims. Furthermore, they claimed the engine oil was excessive, contradicting the assessment from the previous dealership where it had been deemed fine for another 2000 miles until the brake issue arose. The service manager, AJ, was unhelpful, and the general manager refused to take action. Overall, it was a disappointing and frustrating experience. More

by Abhi Verified Customer Verified Customer

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A very honest agent in the service area, very good work and all the other workers, very clear and precise in everything! Keep going guys! and all the other workers, very clear and precise in everything! Keep going guys! More

by Cesar Cruz Verified Customer Verified Customer

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inefficient service, you have to make an appointment to diagnose and then another to correct, plus the service is very expensive. diagnose and then another to correct, plus the service is very expensive. More

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Brandon is the best. He is kind and friendly.He does not laugh at my service questions and does his best to give me an answer or finds someone else who can.He takes the t He is kind and friendly.He does not laugh at my service questions and does his best to give me an answer or finds someone else who can.He takes the time and effort to make my service appointment as pleasant as possible, More

by WNG10 Verified Customer Verified Customer

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Service manager AJ was rude to me, not cordial at all. Worst treatment ever. This was by far the worst service I have received. Worst treatment ever. This was by far the worst service I have received. More

by Anne Verified Customer Verified Customer

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Consistently great customer service and support. I get, get on and get out in a timely manner.. I get, get on and get out in a timely manner.. More

by Teacherdeb Verified Customer Verified Customer

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Quality service department. They are great at communication, nice people, very helpful. I would recommend Key Hyundai service dept. They are great at communication, nice people, very helpful. I would recommend Key Hyundai service dept. More

by DCVINAR Verified Customer Verified Customer

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Efficient quick and very accommodating very helpful respectful and professional best dealership I have been to respectful and professional best dealership I have been to More

by ghewitt Verified Customer Verified Customer

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Very friendly and helpful Salesman was knowledgeable and pleasant service was completed in a timely manor and pleasant service was completed in a timely manor More

by fattcat64 Verified Customer Verified Customer

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