208 Saskatchewan SRT Service Centres

Great Service In a Jam - Rollie

On vacation and front wheel started making noise. Called Knight next morning to make an appointment. They said that they were booked and couldn’t get us in until the following Monday and this was Friday but to bring it in and they would listen to it. We did that and he said that it was definitely a rock. He also said that they had a cancellation that day and that he could get it in but not until later which was fine with us. They arranged for us to be dropped off and picked up when they were done. I also had them do a service which was badly neeed as well. Wonderful service!! Thanks so much for your help Darcy and to the shuttle driver. You really helped save our vacation. 👍

Excellent - Ric.Teresa

Thank you to Jason Dyck and Harv Barker for going over and beyond with assistaning us with are purchase of our new Pathfinder! Thank you.

I was given excellent service when I took my vehicle in - wanda

I was given excellent service when I took my vehicle in for an oil change, they also rotated my tires. I didn't even have to ask,I was impressed.

The appointment was easy to make and and I didn’t have to - tour85

The appointment was easy to make and and I didn’t have to wait long to get the vehicle in, especially since I was only able to come in on a Monday. Service department was very quick in getting the car in for servicing and I didn’t have to wait long.

Where can I start? - Proud Alberta Teacher, Sonata owner

Where can I start? Paid $660 a month for a hybrid that I bought new from this dealership and they did nothing to help me get the hybrid in for recalls when it wouldn’t start and to fix the “won’t start issue” it took month and months. Runaround for over a year. The car finally started then died halfway to the dealership. I had to tow it ($279) and it was left from July 10, 2023 until I was told it was finally fixed on September 1st (timing chain, valve, engine work $4100 to fix). No loaner, or demo for me to drive in the meantime so it ruined my summer with inconvenience for over 6 weeks. Got a call it was ready to be picked up on September 1st then as soon as I left the dealership lot it made horrible rattling noises and had nearly no horsepower. It almost died in the middle of driving it on the Main Street from the dealership. I turned around and left it running. Went in and got the attention of a salesman and asked him to come with me. Outside I asked him what sound he heard and to fetch is manager so I can figure out why I was gaven a car back after $4100 worth of work that almost caused an accident 5 minutes ago when I was given the keys and a thumbs up by someone less than 10 minutes ago. I then shut off the car, and waited 1 hour till I could speak with the manager. Finally I spoke with the manager on duty who said, “he was no mechanic.” I asked him to listen to the engine without the hood up and as soon as I started the engine, we both could hear the rattle but he said, “it wasn’t making that noise earlier that day”. I said, “so you mean to tell me that I have caused this noise from less than 3 blocks of driving?” He replied with no apology but said, “what do you want me to do?” We discussed the lack of support from me a customer that had bought a $46000 vehicle from them, and for the grease stains all over my door handle. He said that the service manager would be in on Monday, and I departed with the words, “don’t call me until you guys fix this mess.” I left the vehicle and had to call my wife to pick me up. The next day I received an email saying that my engine had a spun bearing bouncing around in the engine, and since I just paid $4100 for the engine work, they would bill Hyundai for a replacement engine. More waiting without any loaner or demo vehicle to help me get around. I live over an hour from the dealership and they are usually closed by the time I can get there. When I get the car back, I don’t know if I should keep it or not, but I will NEVER go back to deal with this dealership EVER again!

I have purchased several cars from MacNeil Motors over... - PeterSkattebo

I have purchased several cars from MacNeil Motors over the years. I have continually been impressed with Aaron product knowledge and his ability to clearly explain new functionality and technology on the cars.. I look forward to purchasing my next vehicle from MacNeil Motors.

variable service - extremely disappointed

Initial interaction with service department was very disappointing but they turned it around and came through for me. Appears that they need more staff so as to insure they can provide the expected customer service.

Scammers and bullies - Mary Ann M.

I intended to buy a new vehicle which was not in stock from this dealership. I paid the deposit on the evening of Saturday. The dealership did not provide any copy of the documents that I signed, neither was an agreement about the deposit and its return was provided. On Monday morning, when the finance guy called to let me know that my credit has been approved and that my order would be processed, I informed him that I am cancelling my order because of financial constraint. At that time the dealership has not yet processed the order since my credit has just been approved, but the dealership refused to return the deposit that was paid. The sales representative James Koroll even tried to force the sale. These guys are bullies and unethical. I will file a complaint against them with the Financial and Consumer Affairs Authority.

Excellent Service, adviser was professional,... - hazemrizkalla

Excellent Service, adviser was professional, knowledgeable, and went beyond expectations in getting me on the road again A very easy pleasant experience.

Would not help me fix my flat tire as a walk-in even when - Poor Goy

Would not help me fix my flat tire as a walk-in even when it’s protocol for roadside assistance to bring a Ford vehicle to the nearest Ford dealership. Merlin Ford should change their name to Moron Ford because only morons and xxxxxxxx work here. I’ve already brought this matter up with Ford Canada and even spoke with dealerships within a 150km radius to tell them of how dumb Merlin Ford is. I’ve never encountered such a stupid dealership in my life.

Craig Ell and his team are alway friendly and - Cmjeeves

Craig Ell and his team are alway friendly and informative. Will always recommend BMW MINI Regina.

Titan XD service - TJMazenod

Courteous and friendly service with a smile. Excellent work installing mudflaps on my truck. I would definitely recommend this dealership for service or sales. Thanks.