Last Saturday, April 23, we had an appointment to swap - demetria
Last Saturday, April 23, we had an appointment to swap our winter tires for summer tires. While we were waiting, the service staff told us our front tires were out of alignment and asked our permission to perform an alignment of two front tires. After paying $150 for the additional service, we found out that the misalignment was slight but just met the requirement of needing an adjustment.
The mechanic suggested replacing all of our summer tires due to “heavy feathering.” We just bought the brand new car from this dealer in October 2020, and we have a set of winter tires for winter. It means we only used our summer tires for one season in 2021. Furthermore, we swapped our summer tires to winter tires in the fall of 2021 with the same dealer. At that time, nobody from the dealer mentioned any misalignment of our wheels. We checked our four summer tires; they all have deep threads with no visible signs of excessive wear. We asked the service staff to explain why it was necessary to replace all four of our reasonably new summer tires where the front wheels, not the rear, were out of alignment. The service staff said the mechanic was having lunch that time and she would ask him and call us the same day with an explanation.
However, we didn't get a call. After three days, we received a message from the service manager about our prebooked future appointments. We sent him a statement about our disappointing service, and we have heard nothing from the service manager either.
We went to the same car dealer we purchased our car from for services all the time. All we want is to get an OK service from the people we “know.” Unfortunately, we have to move our business to another car dealer. After all, an ethical car dealer with an honest service attitude is what we are seeking as a customer.
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