96 Ontario Volkswagen Service Centres

Fantastic service, very helpful, knowledgeable and friendly. - jonS

I was surprised to see that my brand new car required some replacement of items within weeks of purchase, but the service folks were great, and the experience with them really made me feel better about the situation. They were extremely friendly, and accommodating to my work schedule and very efficient - the car was ready very quickly, with the bonus of being cleaned up beautifully. Great service, great team.

Solid team at Sarnia BMW. - sidecar_beagles.0e

Solid team at Sarnia BMW. I believe they have my back. Highly recommend service department as I have dealings with them. Have not purchased from them yet, but Christopher provided excellent service when I was considering a purchase. I trust them.

Awesome service! - Ryan

Awesome service! Isaiah went above and beyond what I expected. He even squeezed me in last minute for recheck on the service done. Great job!

They do what they say, yes could be better, but then, - ksunil2206

They do what they say, yes could be better, but then, everyone can be better.

Highly recommend the professionalism of this entire team. - Sheryl

Highly recommend the professionalism of this entire team. Mark Dorcas went above and beyond to expedite the repairs on my truck and ensure I had it back before the holidays. I even got it a day earlier than anticipated! Their care and concern for my vehicle was also extended to my well being. His team mates were quick to answer my questions when Mark was busy with another customer. They all knew what was happening and what stage my repairs were at any time I called. It really set my mind at ease. I can't thank Mark enough for his time, effort, energy and genuinely caring nature.

On May 16,2023 I went to VW Richmond Hill for a small - mstancu740

On May 16,2023 I went to VW Richmond Hill for a small repair of a damage caused by me at the driver's side mirror. An attempt was made to repair by changing just the frame but unfortunately the casing was broken. On May 17, 2023 the part order came and by 10:00AM the car was ready to be picked -up. I need to mention that original mirror and the cap were used since there were not damaged. The Service Manager Lauranne Tonghe is a very knowledgeable person which helped and assured that all job went smooth. Communication with her was excellent letting me know how the job progresses. The charges for service were reasonable and explained in detail by Lauranne Tonghe. In the last 7 years I leased and bought and serviced 2 cars at this dealership and the experience was a pleasure dealing with Mr.Nadeem, Lauranne T. and Erick. This dealership can be considered as an example of how the business of buying/leasing and servicing a car should be run. Thanks for your service Mihai Stancu

In June 2021, I gave this service department 1 star for a - Clark1600

In June 2021, I gave this service department 1 star for a terrible service experience. BUT - today I went in for an intermittent issue with an indicator light. They have definitely upped their game and spent time on the car. In the end, it was really my issue as I had installed an aftermarket wind mirror and it leaks - causing an electrical short. They reviewed the situation and provided excellent feedback and they were 'generous' with the pricing for the time taken. Much appreciated - hope to use them in the future.

Worst customer service that I’ve experienced in long... - scott

Worst customer service that I’ve experienced in long time. Steer clear of this train wreck. Long wait times on hold, interminable voice mail loop, miserable service technician.

Regarding rattle issues on my 2022 GTI, Christian and the - Fastfoils

Regarding rattle issues on my 2022 GTI, Christian and the service department were fantastic at correcting the issues and provided me with a loaner as well as email updates regarding the status of the repair. Highly recommend Alliston VW.

Treated like a second class citizen. - Disappointed

First and Foremost, The sales department has always been extremely friendly, flexible, kind and helpful. The purchase of my vehicles here has always been a great experience. Whereas, my experiences with the Service Department has been an entirely different. Rude and condescending. They treat you like a second class citizen, like you are an inconvenience. 1. Told me to “take a bus” when I brought my car in for recall and warranty work and had no transportation, I should note I live 45 min away from my dealership and a bus was not an option for me. I ended up renting a UHaul van as a last resort as all other rental car locations in my city were closed for the evening. After doing some digging, I found out that I infact DO have rental coverage for this type of service visit with my 5 star extended warranty. This experience left me stranded in their parking lot scrambling to find transportation. I was very offended by their cold treatment. 2. Called to make an appointment to get my car looked at as it was acting up and I was getting close to the end of my warranty mileage — was told that they “don’t really have the time to look at my car unless it’s an emergency as they had a lot of cars in getting tires changes due to the the change of season, and that they would NOT give it a onceover to check to see if any other warranty covered work was needed other than the issue I reported” I should note: I am not a mechanic and would really have no idea if other parts of my car were acting up unless it was glaringly obvious. I was trying to be proactive. Due to their poor attitude I decided to drive my car 2 hours to the next nearest VW for the service needed rather than deal with North Bay VW. Note: The service department I ended up dealing with out of town were kind and helpful, no questions asked. 3. Towed my car in due to mechanical breakdown. Ended up becoming very sick the next day and was taken to hospital. I spoke to the service department while waiting for the doctor and found out the issue and gave the go ahead to do the work. The next day (Friday) heard nothing from them. I was still very ill and had a friend call in end of day (4:15pm) and check on the status of my vehicle. To my surprise it had been ready and yet the service department did not contact me. I ended up having to go back to the hospital and had of I not called to inquire I would have had to go by ambulance. I love my VW. Best car I’ve ever owned - thankfully I’ve only needed to contact service a handful of times since becoming a VW customer 8 years ago. Sadly, although I’ve had a wonderful experience with my sales guy and I love my Jetta I WILL NOT purchase another vehicle from my local dealership. I will drive 2 hours out of my way instead next year when I purchase my new VW.

I'm a Canadian Id4 owner I bought the car and the car has - bramptonrecordingstudios

I'm a Canadian Id4 owner I bought the car and the car has been with them since April 22nd, that coming on to 4 months and counting. The car was working when I brought it in for the update. They said the part will come on July 13 which changed to July 31st which now changed to we have no idea when the part will come or even if it will ever come. At this point I doubt I will ever see the car again. All I get is sorry its too bad. the head of dealership said they would buy back the car in July 12th, I asked them to do so in early August and they refused. So he said he would buy it but when I called him on it he said no we won't. Very sad and I hate to say it but I have lost confidence in both VW and the dealer. I cannot trust their word. Hopefully bramgate and vw can resolve this and back up what they say and their product.

Service Excellance - nedlog57

We had our Jetta towed in as the ignition would not turn with the key. We tried several things they suggested over the phone and nothing worked, so we had it towed in. they were very busy and told us so, so as we did not get our hopes up for a quick repair. They did on two occasions call and let us know that it was still not in the shop and hope to do so the next day. The next day they called and said they were still busy and it would be fixed by Saturday. And early Saturday, we got a call the it was ready. It needed a new steering column lock. The only thing, I dropped my wife off to pick it up and as I was driving away I noticed what appeared to be soap on the bottom part of the driver's door. I got out of my vehicle and looked at it and it was a pretty deep gouge that was not there before. The service tech came out to look at is and could not figure it out, as they do a circle check when a vehicle is brought in. The Service Manager took a look and said that the techs are all told to report any damage done to a customer's car. No report came in. But the next week, a the tech who serviced our care stated that his host was serviced the week prior and it appears that a pin was not put in it's proper location and that is what probably caused the gouge. The Service Consultant, Javier Ventura, stated that the Dealership would have it repaired the following week, apologized and said we would get a loner as they would need the car for two days for the repairs. We also dealt with Cam and over all, they treated us as a good customer and we appreciate that and would recommend this Dealership to others see how they did all they did. Thank you. Mike Golden

I bought my 2015 Golf TDI in 2019. - owen s

I bought my 2015 Golf TDI in 2019. In February 2022 the Adblue warning light came on (500 km the car will not start). The dealer took the car in and gave me a loner with no knowledge of when the part would come in. It is now October 2023 and the dealer says the part is at least another 6 months away… there is no evidence that the part is ever coming. VW customer support say they care about the customer and the costs involved but they are now $25k + in rental car cost it will be $5k + to make my car road worthy, with no end in site. The car has been sat outside in all elements and is now rusting as the rust prohibitor is powered by the battery which is now dead. The dealer is trying to facilitate a trade assistance but VW Canada are not cooperating. The lack of true oversight and integrity is shameful!

Gene from service and the entire team that I dealt with... - Dturton

Gene from service and the entire team that I dealt with were excellent. They were understanding, truthful, professional and very accommodating.

Great service experience - Emma

Last Friday I had to have my car towed to the Don Valley dealership due to debris on the road (a hook) becoming lodged in my tyre. Richard Yeung was extremely helpful, constructive and a pleasure to deal with. He turned an unnerving event into a positive experience. Thanks Richard!

I brought my vehicle to the shop to have the check engine - sandrasmith22_

I brought my vehicle to the shop to have the check engine light checked and it was in working condition when I brought it in. Within 48 hours, the technician had given me two completely different diagnosis. First diagnosis involved minor issues and it should be ready to be picked up soon. Within 48 hours, all the sudden the engine needs to be replaced. So, what went wrong within 48 hours? When I was trying to drive it out of the parking lot, it wouldn't go pass 40km and the engine sounded rough. Not only did they didn't address my concerns, but they returned it in worse conditions. On top of that, they blamed me for bringing it in, in that condition to begin with. All I have to say is, this location is doing shady business and is very money driven. Very poor customer service and it's not one of their top priorities at all! Not to mention, they were not concerned whether the vehicle was safe to be driven home and was being very dismissive. What they did felt criminal and unethical. Overall, nothing was fixed and I was slapped a bill on top.