I loved my Suzuki to death but hate this dealership! - wannabe_cargeek
I was in love with my Suzuki Kizashi 2011 I bought from them in 2011. I was told it was a company car (demo) and it was in great condition, except for a few scuffs and scratches that they didn't even try to negotiate with me. I gave in, and bought the car anyway. While filing for credit application, I was told by Jamie that he will include the Rust Protection Module and Fabric protection in the credit application but I can take it off if I decide I don't want it. The next day, I called him to say I don't want the protection but he said that it's already been put on, so I can't back out. That added to about 10 dollars to my bi-weekly payment. I asked if he can do something for me because I don't want to spend that much. He said he'll throw in a tire protection package for free to compensate.
After a year, I emailed him if I had rust protection installed and he says I only have the tire protection package. On the deed of sale, it says I paid over 795 dollars for the rust module! Ridiculous! I arranged for a meeting, never got back to me.
I started having issues with my car's engine. I contact their service dept. They took a look at my car. They said it was perfectly normal. I went to another shop, they said I have problems with my engine idle and that I have to have the throttle body cleaned. So I spent a couple hundred dollars for that. The next time, problem still persisted so I went back. They took my car in for 3 weeks and they charged me 400+ dollars for things that are supposed to be under warranty. They claim that cleaning and tune-ups were required for my car to be properly tested and that I have to pay for those tests!!!! They said they have fixed the car, but if the problem persisted, it could be the engine mounts. After a week, I took the car in to a different shop to check the engine mounts since I can feel the engine vibrations. The guy at the shop told me there's something wrong with the engine and that the mounts are perfect. I called 417 Automotive, left a message but never received a reply back. Right there, I decided, I will trade in the car. and I did.
These people are good on the outside but evil on the inside. They look at customers like laughing matters. I remember I went in for an oil change once, ended up in the showroom instead of the waiting lounge. I was sitting there but no one realized I was there since I was covered by the cars. The staff: (the receptionist, the sales manager, etc) were laughing at the customers who were calling and they were swearing at those people that ask too many questions once they put the phone down. This happened for a good 30 minutes, until they realized I was there.
If I were you, go to a reputable dealership to buy your used cars. And find a local mechanic with a shop that's family-owned to have your cars checked and fixed with. These people at 417 Automotive will rip you off and will even talk about you behind your back. Their customer service is unbearable.. enough to have someone like me who is absolutely in love with a car from them but chose to trade the car in just to sever my ties with this dealership.
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