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Yong and Bobby are really nice guys, friendly and... - lrs
Yong and Bobby are really nice guys, friendly and efficient. Booked an appointment for repairing my console screen. They got the job done within 2 hours, another dealership told me will take at least 2 days. Really Recommended!!
Had my Ford Focus in for a minor collision repair. Staff... - zilla56
Had my Ford Focus in for a minor collision repair. Staff excellent and great customer care. Was very happy with total service.
Five Star Rating!!
Always a 5 star performance - MiniPM
My second visit for service and just like the first I was not disappointed with the courtesy of the staff and the quality of the service. Dylan was great and offered suggestions for the next service. From making the appointment to picking up my freshly washed Mini I know it was well taken care of.
Excellent service and the Vaughan Mini location , checked... - designsbyrosalba
Excellent service and the Vaughan Mini location , checked my service signal , and gave me an oil change right away when we brought the car in to see why the signal
thanks again ,
Great experience. Jacob and Gianni are amazing - very... - Joe and Teresa
Great experience. Jacob and Gianni are amazing - very polite, very professional. Jacob was always available to answer all our questions. The best customer service ever.
Joe and Teresa Galica
Worse customer service - Roy
This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership
The worst dealership ever!!! Bad service and they really... - Ray
The worst dealership ever!!! Bad service and they really don't care after you bought the car. The shuttle is super slow as well. I'm definitely not coming back again and wouldn't recommend anyone to come to this dealership.
Took my 2020 Mini Cooper S in for one of the "free" oil... - j.goodchild
Took my 2020 Mini Cooper S in for one of the "free" oil changes that was included in the initial purchase. Was told they do not honor that commitment as I wanted to have the oil changed before the 15,000 km manufactures' recommendation.
The service rep just kept saying they will do the change until the mileage came up.
This is just stupid as the oil change was in the price of the car and I wanted to treat the car better than the really long interval established by BMW.
Worse service dept ever! Brought my car in at 8:15am I... - bluesea
Worse service dept ever! Brought my car in at 8:15am I was the 3rd or 4th in line). I told the service lady that I was going to wait. An hour later I was told that an inspection found that the car, which had only 2,000kms since it’s last service in February (9 months ago), needed $1,400.00 in repairs. When I told them I had a extended service warranty, they said they could not find a record of it. At that time (9:00am) I told them to proceed with the repairs regardless.
Another hour later, they said they had found the warranty and they would inquire If the work was covered. The lady then came to see me shortly after and said most of the work was indeed covered by my warranty. She said the work would take between 4 and 6 hours. I decided not to wait and called my wife to pick me up. The service lady said she would call when the car was ready.
At 4:15pm that day, I called service and they told me they hadn’t started on my car. I was upset! The service manager called me a few minutes later to give me nothing but weak excuses and BS (something about tires needing to be changed for other clients and much more not understandable BS. He then said my car would be ready by 10am the next morning and he would call me himself to come and pick it up.
It is now 12:45pm and I have not heard from them. I called at 12:30 and could not speak to anyone. The answering machine was taking all calls.
Mini Ottawa is giving BMW a bad name. My wife drives a BMW X3 (which she has had for 10 years) and was thinking of maybe getting a new mini or maybe a new X1.
This incident, and others in the past has convinced us to shop elsewhere. No more Mini and maybe even no more BMW (given that when you phone BMW Canada about the bad service at the Mini dealership , they want nothing to do with it)
Stay away from Mini Ottawa. They appear to be dishonest and incompetent.
Each time I come to this dealership I realize, it’s worse... - Never-a-Mini
Each time I come to this dealership I realize, it’s worse than I thought. I will NEVER buying a Mini again. I actually got yelled at by their service because THEY forgot to fix what I brought in for.
From my recent experience - plain and simple the service... - xx
From my recent experience - plain and simple the service department is a rip off. The coolant return hose cracked on my 2013 335 (150,00km) while driving in Bloor West two days before Christmas 2020. I am surprised that this hose cracked, I would expect that it would be made of better material on a BMW. Not having much of an option I had the car towed to Endras, which is close to where I live. On Dec 28th, I was told and given a whole bunch of reasons for the cost of the repair +/- $700?????. This to replace a cheap plastic hose that takes less then 30min of work. I told them that I was not happy, so they dropped the price to a generous +/- $600. Not having a choice due to pandemic as many places are closed and being Christmas, plus I needed a car, I agreed. That afternoon the car was ready. After talking to the mechanic and having him show me exactly what the work entailed, they dropped the price to $494.36 (total parts, labour and tax), which, after doing some research, is still about $300 above what is reasonable for the work performed. How is that at a whim they can drop the price $200 but would feel comfortable charging $700? I am aware dealers typically charge more then other mechanics, which I am ok with and understand as they do offer other services, but $500 more on a simple job, that I do not understand. And no, the price did not include towing fees.