1,565 Ontario CODA Service Centres

Two more times readjustment for the replaced brakes - jiang123

I would like to share my mysterious experience here to see if anybody can help me to solve this issue. According to their recommendation, the whole brake system of my Volvo XC90 was replaced at this workshop. After driving back home, we found the E brake did not function. I sent an email to the workshop and requested to get the problem fixed the following day since we are going to travel afterwards. We sent the car back to the workshop the next day and the E brake was readjusted to fix this problem. In the morning of the third day, we drove about 20 minutes in the city of London and then entered highway 401. After driving about 10 km on the highway, we heard some strange noises and felt the violent vibration and the car was like driving on a very bumpy road. We had to pull over our car. I realized some burning smell coming out from the right rear wheel. I attempted to use my finger to touch the right rear disc and found it was super hot to burn my finger. However, the other three discs are just gently warm and I can put my fingers on them without any un-comfortability. I called Volvo London and talked with the lady named Ruth. After I described the problem to her and reminded her that my car's brakes were just replaced. She definitely said that something got stuck on my car's rear right wheel and it was nothing related to the car's brakes. I told her that my car's brakes were just replaced at your workshop. She said "it is nice". I have to say she was very rude this time even though she sometimes behaves ok. I am just curious should the so called service advisor behave in this way when the customer desperately needs help? Then I requested to talk with the service department manager. I described the problem to him and he confirmed that this phenomenon was not normal. He suggested me to call roadside assistance to get my car back to the workshop. After my car was towed back, I also talked with the service manager in person and he confirmed again that the phenomenon I described was not normal. They promised me to check it and sent me back home. In the late afternoon, they sent my car back home and an invoice report as well. Mysteriously, they did not report anything wrong. I have communicated with Volvo Canada and they confirmed all the parts consumed on my car are certified to defect free. Then the question is: what caused the malfunction of my car's brakes on highway? I could not get any reasonable explanation from the workshop. Who can help me to explain what happened?

Purchasing there was a pleasant experience. - Water101

Purchasing there was a pleasant experience. Serving there has been a nightmare. 4 times I have been back. 1st time even after making an appointment and indicating I need a ride they had no one to drive me nor a vehicle for me to use. Waiting almost 3 hours for the results of the scan and then told part not in stock. 2nd visit was to have the part installed and again no one to drive me, called an Uber. 3rd visit was scheduled maintenance 1. booked an appointment and told them I would be waiting as I need my car to work. took almost an hour before the car was brought in past its scheduled time. Over all time was almost 3 hours for basically and oil change. 4th visit most recent booked an appointment and stated I needed a ride. Car taken in before appointment and ride was given after only having t wait 25 minutes. 2 hours later the car was ready. Not great but almost acceptable for a scan to find issue that caused check engine light. Told then that the driver was not available to pick me up right now but would get a call when they were. 1 hour and 40 minutes later told the driver was still busy but could get me in over an hour if I wanted to wait. Not my idea of service. Need to find another dealership since I paid for 6 services and an extended warranty.

Worst customer service Dishonest and unethical They - Casanovaxxx19

Worst customer service Dishonest and unethical They don’t know what they’re doing One star

Great car, but wishing I didn't buy it because of the... - SteveStOnge

Great car, but wishing I didn't buy it because of the poor service at this dealership. The next closest dealer is too far away so I usually have to come here unfortunately.

If I could give a zero star review I would. - Dani

If I could give a zero star review I would. The service department is a bunch of scammers who constantly double bill and wait until warranty is up to charge you for things you flagged during the warranty period. It's the absolute worst experience I have EVER encountered.

I have had a number of negative experiences with the - c.s.

I have had a number of negative experiences with the service department of this Volvo location. Most notably that service was not performed on my vehicle for 2 years even though I brought the car in twice per year and paid for this service as part of my lease. More than anything, this is a huge safety concern as a parent of young children. I will be going elsewhere from now on. But I do want to thank the individual who finally identified this issue at my most recent visit.

I purchased my vehicle from them years ago. The price... - atypical

I purchased my vehicle from them years ago. The price for the vehicle and the services has been reasonable. They have been nothing but helpful, understanding and extremely thorough. I cannot say enough about Walkerton Toyota!

Worst dealership ever. Bought a 2020 Traverse brand new.... - Lindsay

Worst dealership ever. Bought a 2020 Traverse brand new. Before it even left the lot brought to the attention that something was wrong with the trunk was told no it was the new design. Got halfway home and major squeaking coming from the back called the dealership from the car. They told me to bring it back the next day. Sure enough the inside of the trunk door popped off! They had to order a whole trim kit! While waiting for the trim kit a whole 5 months! We took it for its first oil change before Christmas before going to the cottage. After the oil change when backing up the back brakes squealed, was told they must have hit a brake pad. They would fix it when the trim kit came in. They fixed the door and brakes in Feb, and on the way home I stopped to pick up groceries and put them in the trunk and couldn’t shut the trunk! They broke the door! I finally was able to slam it shut with some help. I took it to the local dealership and they said it was completely off! They also looked at the brakes at the next oil change and said not only was I miss informed they did not hit a brake pad it was a recall but it was done properly and I was driving an unsafe vehicle! I called to speak to the Wallace service manager and he told me I was lying and there was no proof I even bought the traverse from them! I said I have the bill of sale! He told me to go fu** myself and hung up! I called GM as to this day my traverse is still not 100% and I have been told I am banned from the dealership! I am furious and want an explanation as to why a dealership that wrecked my car and a manager that is rude to me, bans me? Will never give this dealership money again and am seeking a lawyers opinion!

Came in to have a rattle checked plus get an overpriced - Unhappy

Came in to have a rattle checked plus get an overpriced oil change. What I got was a refusal to check the rattle and an oil change so bad that it leaked all over my driveway. To make matters worse the service manager refused to respond to numerous requests from me. I wish the ratings started at zero because that better describes my experience. I'd never buy or service my vehicles at that place ever again!

Stay away! - Hrwjla

Stay away! Incapable service sept. Took 6 hours to diagnose a thermostat issue after being told “no heat coming from vents, engine overheating and fan loud. “. grade 10 auto shop. Asked him after that is he wanted to go ahead with repairs and that he already owed $800. This is apparently their best mechanic. Total bill 1400, with only 100 in parts. Scam artists

Terrible customer service , inconsiderate employees. - rexannesomers

Terrible customer service , inconsiderate employees. Certainly wouldn't recommend getting service there. I'm under warranty or ld go somewhere else. Don't call they don't answer or get back to you. Drove 40 minutes to find out they had no courtesy car there for me......I called 3 times prior to my appointment to confirm the courtesy car and no one got back to me. Like I said inconsiderate. I called Andrew and he did nothing to make it right. Maybe I should have just contacted Ford.

Service department is really bad. - KindapissedTbayguy

Service department is really bad. Did more damage than good, and charged a premium to do it. Hopefully did not ruin my engine. AVOID at all costs.

We purchased our first Honda CR-V from Bob Ricci in 2008.... - Joseph.marchio10

We purchased our first Honda CR-V from Bob Ricci in 2008. We are currently on our 4th crv today We love the the Honda Product and especially love the service from Bob Ricci every step of the way. He is always there to answer questions and assist when we need him. If you are thinking about a new or used vehicle Bob will make that as easy as can be.

Purchased a 2020 grand caravan from this place. Sales guy... - lesterprice9277

Purchased a 2020 grand caravan from this place. Sales guy was all nice and helpful until we drove the van off the lot. We just realized there is no jack package and the wheels have locking lugs but gave us no key. Nobody cared about the problem, sales guy did not answer a single email. I was told to cut the lugs off by the service dept. What happens if i get a flat tire on the highway? i CAN'T get the wheel off!! One and only time i will deal with this hole. This is my third Grand Caravan and 5th Dodge vehicle. Love the product, service is despicable.

Simple auto body repair done twice must be done again! - nothappy

Defects on second repair Dec 5-6 2019 1. Cover not aligned on car; drivers headlight about 1/4 inch from grill 2. Passenger headlight attachment bolt loose not tightened: I fixed before light became dislodged. 3. Swirls all over hood and top of front fenders caused by Wells Ford buffing; may require new paint job if buffing does not work. Estimated cost to "cut and polish" $200-300; new paint job ? Defects on first repair Nov 14-16 2019 1. Lower Valance installed upside down ! 2. Bumper cover had line marks 3. Bumper cover has scratches/chips in about 7 places 4. Bumper cover had pressure points due to forcing on 5. Joints between cover and fenders had large gaps or were not flush 6. Front fender chipped Brief history with recent repairs at Well's Ford 1. Accident Oct 16, deer collision; car examined and estimated provided. 2. Repair done Nov 14-16 3. Picked up on Nov 16 4. Returned Nov 19 to put lower valance on correctly and arrange re-repair replacing bumper cover due to scratches and lines in paint, etc. 5. Return Dec 3 for re-repair job 6. Called Dec 5, expected to pick-up....not done ! part has not been received? 7. Finally got car Dec 7 and asked for compensation for the three extra trips to dealer for time and inconvenience. Told by Steve Well's that replacing bumper cover was compensation. The cover was apparently defective and will be returned to Chrysler. That is not a problem or concern of mine. This has been very stressful and is still not resolved!

Great service. - rlanglois

Great service. Always helpful. Cam is fantastic and arranges service for my two Rams to accommodate my schedule. Mechanics are excellent and my vehicles are always serviced and returned clean. I would recommend them to anyone who need s a vehicle serviced.

Pleasure to deal with - Kingstonguy

I had a nasty experience with another dealer and drove an hour away to do business here. The staff were extremely friendly, helpful, and made buying out my lease very easy, transparent, and straight forward. I would highly recommend this dealership and will definitely go back for my next Honda.

The service department are the best! I drive 200+km to... - flstc98

The service department are the best! I drive 200+km to get my Jeep serviced there because the Peterborough dealerships are useless. The sales staff are excellent too because they don't xxxxxxxx you just to make a sale...fair and honest are two words I would say about the sales staff.

Been buying my cars and getting service at West Toronto - Bill Elleker

Been buying my cars and getting service at West Toronto Kia for nearly twenty years. The service department is both cheerful and dependable. Thank you, Jovert.