1,567 Ontario BMW/trees Service Centres

The Ultimate Review......trust me - Fady Girgis

WARNING: THIS WILL NOT BE A SHORT REVIEW. If you want a thorough review with regards to Rogers Motors and all you will ever need to know about their customer care, mechanic service and pricing, this is the review for you. That being said, here it is. I would like to start by providing background as to who this Rogers Motors Team is before I continue to discuss aspects of their work. I would know all this because I have had multiple discussions with the family as if they were mine and in order for me to truly provide a detailed review, I feel this information is vital into truly understanding the whole Rogers Motors brand. Rogers Motors is a family owned and operated business consisting of the father (Refaat) and his three sons (Roger, Ray and Mathew). The father has been in and around cars from such a young age and has raised his three sons with this same environment of being around cars at such a young age as well. The reason why I feel the need to state this and believe it is of significance is, this alone to me shows the family is not just in the business for the sake of business, but also because they genuinely enjoy the type of business. Especially in such a business which is regarded and continuously found reputable as the most corrupt and devious business, I never felt, I REPEAT I NEVER felt any of that when dealing with Rogers Motors. With regards to any car dealership, one needs to address three fundamental aspects such as customer care, mechanic service and the overall pricing of both the previous aspects. I found in all three characteristics, Rogers Motors does not only excel, but horrifically trumps the other used car dealerships. First off; customer care. I had a 2001 Dodge Neon which had been banged up, rusted, and so many problems it was due to die on me within a few months. I wanted to get ahead and search for a car so in case my car finally gives away; I am able to know which car I want and where to purchase it. I had quickly performed a search for a Nissan Rogue which was the car I was interested in on Google, and Rogers Motors website popped up. I looked through their inventory, found exactly what I was looking for and for a great price. I thought it was too unreal to be true, so that is why I felt the need to physically go and check out the car. When I first walked into Rogers Motors around late 2011, I was greeted by Mathew. Great Guy! Asked me why I wanted the Rogue and if I wanted that car specifically or similar. Gave me the keys, left me alone to just look at it. I have never had or even heard of anyone in the business performing such an act. That alone impressed. I fell in love with the car. Great condition, in the color I had wanted, low kilometers; overall, exactly the car I envisioned in my head with the budget I envisioned. The only “make it or break it” deal for me was going to be how much I was going to get for my neon. And yes you guessed it, I received the best price anyone has ever offered me for my trade in car. I didn't even have to wait for my car to die on me, this was an opportunity that I didn't want to regret so I had to act. Unfortunately, I didn't have the cash up front, and I stated that issue to Mathew discretely, he in turn looked at me with “don’t worry, we can solve this for you”. What do you know, he set me up with a great financing deal and before I knew it, I had a 2008 Nissan Rogue(which I currently still drive today) as of March 2012. I WAS NEVER PRESSURED INTO PURCHASING ANYTHING. Warranty was advised for my benefit, which I chose not to purchase, but I WAS NEVER PRESSURED, which is the main point. So far customer care has been over and beyond and I couldn't be more happy and satisfied. Within a couple of days, I had my new car ready to go without any extra hidden fees or hassle. I simply arrived on pick up day, both brothers Ray and Mathew, congratulated me and I was on my way. I had purchased a few cars from prior dealerships, new and used, and pick up day was never this easy. Customer Care, Check! Now, moving forward to Mechanic Service. Rogers Motors provides car service on their cars which they have sold to you and we all know that every car needs standard maintenance such as oil changes. Within three months, I needed a typical oil change routine, I called, made an appointment, went in for the service, and left. None of this "oh, it needs this or that" routine we are so used to seeing. This oil change was exactly just that, an oil change. That made sense to me because I barely drove the car for the first few months, so there shouldn't have been any need for anything major;HONESTY AT ITS FINEST!I promise you all that the "oil change routine" is still going on until today, and until today it is the same thing; if something needs to be repaired or replaced, I'm notified, if it doesn't.....it doesn't. Quick, Easy, and all for a fair price. However, every car throughout its use it does through “wear and tear”. This is where I want everyone to pay attention. I’m sure everyone has been to either a private mechanic before or went through their car dealer and know the sky rocketing prices everyone mostly charges; well not Rogers Motors. They provide fair prices for what service you require. The first incident of “wear and tear” I had with them was my brakes. I brake a lot, I know I have that problem in my driving, so this alone causes me to overuse the brakes than normal. I have never been offered such a competitive price for quality brakes. I would also like to mention that have purchased both winter tires and a new set of all season tires for the lowest price on the market. Whatever budget you have, they will find you your item. Once again, I was impressed with now another aspect of Rogers Motors. This next situation really showed me the integrity and character as Rogers Motors with regards to mechanic service. In my household, I also have a 2005 Dodge Caravan WHICH WAS NOT PURCHASED FROM ROGERS MOTORS. I had a problem with the water pump and the van was overheating. This was around late summer so the weather was still fairly hot so this problem needed to be resolved instantly. I decided just to call Mathew and see if he knew anyone or anything that can be done. I mean so far this place has not let me down, why would I not try and call them. Anyways, Mathew is in no way, shape or form, obligated to help me. At this point if he said, “sorry, I will try and see” or “sorry, I’ll get back to you”, and didn't, I still wouldn't be upset because at this point everything on the car he sold to me has been perfect, however THIS CAR IS NOT FROM HIS LOT and anything that is to be done would be out of having integrity and to stay loyal to the customer. Anyways, I brought in my van, problem was resolved and resolved for once again a fair price. This service to my Nissan Rogue or to my Van has been ongoing throughout this whole time. Service ranging from simple windshield wiper replacements to a new exhaust on my van, has been exquisite. Mechanic Service, Check! Lastly, time to discuss pricing! This is the main aspect everyone always looks to with regards to purchasing used cars! I briefly discussed the pricing situations from when I purchased my Car back in 2012 and pricing throughout my required service. However, I cannot emphasize how much the pricing provided by the Rogers Motors team is HONEST and FAIR. I GUARANTEE THAT NO MATTER WHERE YOU WILL GO, WHETHER IT BE TO PURCHASE A NEW QUALITY CAR OR FOR SERVICE, YOU WILL NOT RECEIVE A BETTER PRICE THAN THE ONE PROVIDED BY ROGERS MOTORS. I am one of those people that believes you get what you pay for. That being said, depending on what you are looking to do to your car, whether it is winter tires for the harsh GTA winters, or it is brakes for all those quick brakers such as myself, do not think twice, and go to Rogers Motors. Pricing, Check! I was going to wait to post a review when I returned my vehicle. I never thought it made sense to post a review after just purchasing a car because you can’t really assess such aspects of a dealership unless it’s over time. The reason why I decided to post this review now, rather than sooner or later, because now I am currently out of province and my car is currently being used by my mother and my car needed another oil change routine. I was on the phone with my mother and she could not stop talking about how great she loved Rogers Motors. My mother always felt like she was being hassled to fix something unnecessary on the car, or that her car needs this or that and we all know the rest of the story. However, even with my family, I can completely trust Rogers Motors. At this point, not posting a review is just me being unjust to a business that has only treated me and my family, like family. Rogers Motors is not just your typical used car dealership. Everyone on the team, and they work as a team, wants to help find you exactly what you are looking for. I genuinely wish all businesses are run this way with such friendliness, truthfulness, reliability and honesty. I have concluded in my life, that no matter what vehicle I am looking to purchase, whether for me or any of my family members, Rogers Motors is the place. I trust the quality, I trust the service and I trust the pricing provided along the way. You will not regret your decision to go to Rogers Motors. They work so hard to maintain their brand with a good reputation and that alone goes such a long in such a corrupt and dirty industry. I hope this review has been detailed enough. I am not writing just based upon word of mouth but also based upon real life experiences. I am not surprised to see them already maintaining such a good reputation and rating in all these previous reviews. Just seeing that alone proved to me that I am not delusional and that everything I feel towards Rogers Motors is true and fact! James G

Worst Customer Service - Parts Dept - robco1964

I needed to get power steering fluid on my lunch, and popped into the dealer to pick some up. I stood at the parts counter while the parts guy walked past me 3 times without acknowledging my presence at the desk. I left and made my purchase at another dealer. How hard would it have been to ask what I needed? I gave them a single star rating as there is no negative option.

Volkswagen Burlington service is terrible - Shagib

After three attempts to fix my driver’s window and payment required each time for so-called essential needs, I now have more work to be done and more costs to incur. My window still does not close and they have the nerve to charge me $9 for a battery to open the door. Love the car but am disgusted by the service. Do not give them your business

The worse service center, Sean Pereira was the only - Ashraf

The worse service center, Sean Pereira was the only person at the service who you could trust, now that Sean left the shop and without him, with the experience with them, I would not trust them. They are just dishonest and tamper with your car to grab your money. I really don't trust them to take my car to this shop anymore, I had an extremely awful experience with the Rouge valley and specifically Robert Tang last year, if it wasn’t because of Sean Pereira interference, my car could be have been destroyed On Oct 2, 2023, I called for routine oil change; the representative (Robert Tang) informed me that since the management had been changed; they don’t honor the 10 year free oil change anymore without spending $75, the 10 year free oil change is indicated it clearly on my point of sale and Robert Tang got a copy of it last year.

Just want to acknowledge the excellent Service Department - MarkC

Just want to acknowledge the excellent Service Department at Roy Foss (Woodbridge) especially Vince who always exceeds expectations when I have come in for service. Vince is a trustworthy individual who goes above and beyond.

2018 Chevy Volt service - SHO BOAT

Took my car for regular maintenance, oil change, transmission fluid change - my choice, tire rotation, and was extremely happy with the work. Supplied my own fluids of choice, no problem. Go there for your service.

Told me I needed brakes took it to another dealer 2 - ddubee

Told me I needed brakes took it to another dealer 2 months later and told me my brakes are good phoned me in march to change my summer tires lucky I said no not happy

Took my 2022 Toyota Corolla Cross for a safety inspection - Theo

Took my 2022 Toyota Corolla Cross for a safety inspection as I moved back to Ontario from out of province so needed to get a safety. I also took a Chevy Malibu for a safety at the same time for convenience. When I called to get the price of the safety, I was told $60 each. When I arrived at the dealer, they had me sign the work order and the price was $112 for each vehicle. I asked why the cost was so much. I was told that was the cost of the safety. When I paid for the safety, the total was $180.74. I asked about the original price of $112 that was written down on the form I signed, and I was told “that must have been a typo.” We left our vehicles there while they did the safety inspections and walked to a coffee shop. As we were walking back, I get a phone call from the service department saying that the Malibu needed new rotors in order to pass the safety inspection. She said that they were very rusty. The cost for this would have been over $400. I told the staff member that we were on our way back from the coffee shop and to not do anything to the vehicle until we get there and discuss with the technician. We arrived back at the dealer, the technician took us back to the Malibu, where it was up on the hoist. He indicated that the rotors were very rusty. While we were looking at the vehicle, my husband asked to look at one of the outboard shoes, which the technician had removed and was on the bench. The shoe had no glazing, no cracks, had plenty of material, way past the legal limit and no major grooving. My husband then removed the inboard shoe from the vehicle with his fingers which came out easily (not stuck). The vehicle recently had a brake service. The technician paused, my husband explained that the brakes would pass safety easily. The technician said “oh, do you want me to clean them up?” My husband said no, that the vehicle did not require a brake service. We asked the technician if the vehicle would pass safety like this, he said that it would, he just wanted to bring it to our attention. When we said that we didn’t want to proceed to get new rotors, the technician offered to do a brake service (at a cost of approximately $150) We said no to this. We went back out to the service counter. The person that called me was chit chatting for several minutes with one of the other staff members, totally ignoring us as we were standing there waiting to be seen to. This was the same staff member that told us we needed to pay over $400 for new rotors to pass safety. I will make the drive to a different Toyota dealer as I do not trust the service staff at this dealership. They tried to rip us off, lied to us about the rotors needing to be replaced in order to get the safety and then changed the price of the safety when it was time to pay. Very unprofessional and disappointing experience.

They do not value their customers! - Andrikaaa

Today I had an oil change appointment and tire rotation booked for 3:30pm at S&B Keswick. I had made the appointment last week. I was there for 3:30pm and asked how long it would take. I was told an hour, hour 15 max. So I brought a book and sat and waited. At 4:30pm I look out the window and see my Jeep in the same parking spot where I parked it. I went up to the front desk and asked politely if my Jeep were ready and the employee was running around saying I haven’t gotten the papers back yet and kept referring to me as “sweetie” running around back and forth from the front office. By then it was 5:10pm I noticed a employee going to my Jeep with the keys I then said “wait is he going to do my oil change right now?” And she said yes. I said no and had to run outside to the employee and ask him for my keys back. I then went inside and asked to speak to the manager. He then came out of the side room and just stared at me. Instead of apologizing or trying the make the situation better, he just blamed everyone else “change of shifts, the bay was full” which non of this was true since I had been sitting inside the whole time since 3:30pm. I am disappointed and disgusted that I was forgotten about and that my appointment meant nothing to them. I also think it’s unprofessional for an employee to refer to customers as “sweetie” it’s degrading and disrespectful especially for one woman to call another woman sweetie. I will be going to a different Jeep dealership from now on. S&B Keswick has lost my respect. Don’t go here. They’ll forget about you.

NO SERVICE!!!! - REALLY NOT SATIFIED CUSTOMER!!!!

IF YOU HAVE NOT PURCHASED YOUR VEHICLE AT SAMS CAR SALE THEY DO NOT GIVE YOU SERVICE AT ALL!!!! I WILL NEVER GO TO SAMS CAR SALES EVER AGAIN

Several times I spent a lot of money trying to fix... - randyanthony42

Several times I spent a lot of money trying to fix problems that either were not there or they did not fix. For example, several times they told me my brakes weer shot and I needed all new brakes, rotors and pads. I said I would wait for them to wear out completely and start making noise. 3 years later was when the front brakes were replaced and now 4 years later the back brakes still have wear left on them. I spent over $800 to replace the strut bushings because this was the cause of an annoying squeak. 1 week later the squeaking was back. They also tried to tell me the my struts were almost shot and should be replaced on the front to the tune of another $600. 4 years later and the front struts are still going strong. I was told that due to the expensive nature of our oil filter the oil changes were $100 for the vehicle. We finally moved our car to another dealer. Oil changes are about $50, they told us the truth about the brakes and laughed when I told them about the struts and said they were fine. Saturn cars are good cars. Just find yourself an honest dealer. The bad reputation and service of this dealer is directly responsible for me not buying another GM car after having several over the years.

Zero rating if possible, I never expected such rude - AH

Zero rating if possible, I never expected such rude people can work for Kia. Kia should take note. The car in warranty and service is denied with a manufacturing defect that I got done from another dealership. never returned to such a dealership. Was shocked when the service manager had the same attitude and zero customer care.

Just had my 100,000 km service maintenance done yesterday - john.ivanko

Just had my 100,000 km service maintenance done yesterday at Scarboro Subaru. I would like to recognize the excellent and knowledgeable help I received from Kent, the Service Advisor. As well, Robert, the Service Technician, performed a top-notch job of servicing my Forester. It runs like it just came off the lot. Great job Kent and Robert.