Great - Unsatisfied customer
Good overall experience. No complaints. Wa dealt with in a fair and just manner. I would go back for sure. Pleasant atmosphere and tidy showroom
excellent service - gwen
Very satisfied with service especially delivery and pick up. Always have experienced very friendly people when calling in for service or when you enter the building. Keep up the good work.
Already sold the car we have an appointment to discuss...! - Dawne
My elderly Dad had a service appointment last Friday and took an interest in one of the used vehicles - he made an appointment for today to discuss further. After sitting waiting for Jeff, the sales rep, for some time (an elder minute is x10!), I asked if someone else could start the appointment. A lovely gentleman, Al Bell, took us out to take a look at the car and while there someone came out to put a "sold" sign on it - we thought it was a sales joke! Apparently, they sold the car that morning and not a soul thought to phone us to cancel the appointment. Extremely disappointed, all of us, and will not have a good word to offer to others that seek out Mike Jackson GM. That was over 5 hours ago, and no one has called to apologize...... The car was a 2011 Equinox.
Recall went bad! - Peter Sawatzky
Went to dealer to have passenger airbag changed for recall. I left with a dash full of warning lights. They claim it was not their fault. The ECM computer is located in the same location that they were working. They told me that I would have to pay to get the problem diagnosed and fixed. Run away from this dealership!
Terrible service and no ownership of mistake. - Canada1970
Terrible service! Purchased a Buick Verano from another dealer and took car in with oil consumption problem while covered under warrantee. Found out there was a bulletin from General Motors describing that exact problem and recommending an oil drip test then a piston and ring replacement if necessary. Dealer changed the oil and did not complete test. Bayview said there was no bulletin. Told by the mechanic to monitor oil consumption. Took car back in after problem continued and was told the warrantee was three weeks expired therefore we were liable for cost of piston and ring replacement. Called General Motors and they claim dealership is claiming that they did not service or diagnosis problem. Since we did not have to pay for the oil change there was no paper trail regarding the problem before warrantee ended. Bayview refused to admit we did make an appointment and car was seen regarding the concern. Now they want us to pay for a drip test, piston and rings exactly what the bulletin recommended. Completely unethical.