134 Ontario GMC Dealers

Service department not capable and no customer service. - Cutam077

Service department not capable and no customer service. Misdiagnose or incomplete repair and don’t take ownership.

The team was very helpful and amazing. - Roy Pacheco

Was looking for a pick up truck. I was met by a gentleman named Dan Carisse. Who had all the answers for my questions. He answered my questions about the truck I didn’t even know about. I decided to purchase the truck and from there he looked after everything. The finance office was right on the ball and had everything looked after promptly. I could not have had a better service with this fearless hip. I would definitely recommend this dealership. Thanks for the experience Roy Pacheco

Once you buy, don't go back - A-HA19

Bought my first new car there Equinox. Randy was very good and thorough, talked us through everything before driving away. 0% financing. Good vehicle. I had 4 free oil changes...taking it to be serviced is a nightmare. RUDE people in the service department. They want you in and out, won't answer questions. Had oil changed then OnStar stopped working. Took 4 trips for them to fix something that was broken when they serviced it. Last straw - a scratch on the interior when I had an oil change done. If you buy here, service at another location.

GMC - I’m embarrassed for you. My 2014 Sierra with... - gilles bouchard

GMC - I’m embarrassed for you. My 2014 Sierra with 89,000km went into your shop (Hopper’s in North Bay, Ontario) 75 days ago with a blown lifter spring, with no explanation how that could happen, only to have it happen again a second time during the road test. That did not fix the root cause and since then have replaced the ECM, an injector and most recently the oil pump and still hasn’t solved the underlying problem. This science experiment continues to this day while being denied assistance and a loaner vehicle. GM does not value its costumers and continues to fail miserably at fixing and returning my truck in working order. I’ve never even heard of anything this disgraceful, let alone experience it first hand. This has been a nightmare and I will do my best to ensure everyone is aware of what it means to be a GMC customer.

Excellent - Jason reagan12

I had a service issue with my new Cruze ( That i did not purchase from Mackenzie"s... Regrettably so...) I brought it in to the service department and was treated with at most respect and my issue was resolved in a respectful and timely manner, Would highly recommend this dealer for anything, From service to sales. The owner even had the time to speak to me personally, excellent experience.

The owner is arrogant and couldn’t care less about... - joe9003

The owner is arrogant and couldn’t care less about helping anyone with any issues once he’s got your money. Choose somewhere else to purchase your vehicle . Trust me this is VERY good advice .

This dealership has wowed me out the park. - Terrian4life

This dealership has wowed me out the park. I came in needing servicing done on my breaks, and I cant put in words how amazing their customer service, experience, knowledge and going the extra mile each time wows me. If you're looking for a dealership that puts your needs first and delivers an unparalleled level of service, I wholeheartedly suggest visiting this dealership. Ask for Carrie Wister who has always made me feel like the upmost important customer each time I walk in. I can finally say I think I found the perfect dealership and suggest everyone to give it a try themselves. You have me for life St. Marys!

Great sales and service - B.B. Wolf

Rob in sales, pleasure to deal with . service second to none. Parts manager very helpful. Always willing to help, and explain. Debbie in finance fun to deal with

I've never bought local I have always bought down south. - tylermclean

I've never bought local I have always bought down south. After dealing with Justin Charbonneau and the crew it was a very pleasant experience. Needless to say I will be buying local again, thank you wilsons chevy for that. If you want to deal with professional and a prideful salesman, deal with justin.

Love and leave you - Disallusioned

I purchased a new 2017 Cadillac from Richard Bartley whom I felt was quite genuine at the time but believe me how I was fooled as I called twice and never received a call back and for the first call , he claimed the "GIRL" placed the message in the wrong pigeon hole ( Could Happen) the second call I left him a message with the front desk for him to call, and he claimed later he called but my tape message was full, Absolute lie as no time has my tape machine been full or had any more then 2 calls recorded on it. I put a call in got Todd Williamson the General Manager and was told he was with a customer but they would have him call me right back when available, Less then 30 seconds later I received a call from Richard Bartley saying coud he assist, i told him no I wanted Todd. Eventually the receptionist said Todd must have given my number for Richard to call me????, Eventually talked to Todd who claimed he didn't ask Richard to call me. Sombody is not being straight up with me or the Front Desk Clerk and Richard are treating Todd like a mushroom and keeping him in the dark and just keep pilling the you know what on top. Either way I would not do business with Williamson again and also never recommend any one else either. Extremely disappointed in both Todd and Richard.

Best Customer Service - HappyCustomer

I researched many sites looking to purchase a Kia Soul and found myself overwhelmed. I called Jorden at Humberview AutoPark on VIIctoria Park Ave and said "Jorden, I need you to be my "go to man" . Please find me my vechicle. Jorden did not disappoint me. Within a day, he found exactly what I requested and his team player Dylan wrapped up the financing to my benifit and within days, I drove my 2016 Kia Soul off the lot just in time to go Christmas Shopping! Thanx Jorden & Dylan for being honest, considerate and efficient to meet my needs and surpass my expectations! You guys rock! Wendy A very happy customer ??

Terrible service and no ownership of mistake. - Canada1970

Terrible service! Purchased a Buick Verano from another dealer and took car in with oil consumption problem while covered under warrantee. Found out there was a bulletin from General Motors describing that exact problem and recommending an oil drip test then a piston and ring replacement if necessary. Dealer changed the oil and did not complete test. Bayview said there was no bulletin. Told by the mechanic to monitor oil consumption. Took car back in after problem continued and was told the warrantee was three weeks expired therefore we were liable for cost of piston and ring replacement. Called General Motors and they claim dealership is claiming that they did not service or diagnosis problem. Since we did not have to pay for the oil change there was no paper trail regarding the problem before warrantee ended. Bayview refused to admit we did make an appointment and car was seen regarding the concern. Now they want us to pay for a drip test, piston and rings exactly what the bulletin recommended. Completely unethical.

used gmc sierra purchase - trannyguy

Got a good deal on a 2007 GMC Sierra Classic. It was in excellent condition and prepped/cleaned well. No problems with paperwork. Initial appointment to see truck and subsequent pickup of the truck were on-time and friendly.

Fantastic - Pickles

Great customer service, very helpful, awesome employees well organized, great spot to buy ur vehicle. Great Attitude and happy to help you find what you are looking for.

Poor service/couldn't care less - bartthedog

Bought a 2012 Equinox 2.4 I4 took it for an oil change after 6000 Km and found out from my mechanic it had burned over a litre of oil in that time and that the exhaust manifold was cracked. They shrugged off the oil usage as normal ( GM have a service bulletin to that effect ).I suggest you ask about it if you're thinking of buying. Had the manifold repaired under warranty but no loaner car available!

Spring Slap in rear of vehicle - stromdwayne

Service is terrible and they refuse to warranty my trucks that they installed a lift in, they also dented my truck several times in one visit. they expect me to live with a spring slap clunk in the rear of the truck even tough it is new, and should have warranty. They originally told me that they sell several trucks with lifts and that it will not effect the warranty but not they refuse to fix the clunk now and say they are not responsible to do anything for me!!!

Worth the drive - BobandStephTownandCountry

Brandon H. did everything possible to get me the most value for trade in towards a new truck. Will deal with again in a few years.

I had a bad experience with Trenton, the”Finance Manager” - Bennie GR

I had a bad experience with Trenton, the”Finance Manager” and this dealership, I would strongly recommend against buying any vehicle from this dealership in my opinion. The service is poor! I had just about bought and finalized this truck, a 2024 Sierra 1500 AT4, everything was approved and the bill of sale only needed to be reviewed, signed and scheduled to pick it up on the 2nd of January. After reviewing the bill of sale, I didn’t want or like the extra warranty of $4500 bucks and the extra charge of $150 bucks for a full tank of gas, that is normally always included when buying a new vehicle from my past experience. Trenton, the “finance manager”, after asking repeatedly in my email request again and again to have it removed politely, it was like having to resort to arguing and just being ignored, which I have no need of as a paying customer. Given that there was a strong objection and strong convictions from him that it must be included, that I must also sign a liability release form to proceed without the extended warranty, that just frankly states, I was given the options to protect myself and should my vehicle break down, rust develops, any tire or appearance issues etc. etc.., that if I get hurt at work and cannot make my payments and so on, that Trenton and Staff, “the word (we) was used but I take it, it means the same”, would not be financially responsible. As a result of that, I cancelling my plans to buy the truck. Now after I cancelled my plans to buy, Trenton, then changed and updated the bill of sale and removed the extra warranty. But it was a bit too late… Although Tracey, the “saleswoman” did attempt to correct the matter, it was a bit too late…

My wife went in for service on her 2016 GMC and left with... - Jeannine and Pierre

My wife went in for service on her 2016 GMC and left with a2021... excellent people to deal with no pressure even the owner came out to talk to her. First purchase from them but I feel comfortable in recommending them to friends and family. Our salesman Richard was friendly and accommodating. All the staff is very friendly and professional. Service was so quick and efficient that they were done before my wife got back from her test drive. The deal was completed before end of day no need to go back the next day. My wife gives them 5 thumbs up.