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Happy Customer - Amy T
When we first moved to Canada in 2015 we took our car to a place in Kamloops since it was closer and hopefully cheaper than a dealership. We have gone to Kelowna Volvo ever since. They are friendly, helpful, and speedy. They drive us to a mall or anywhere else we want to go and come pick us up when they are finished with our car. The work they have done on our car has been excellent and we have only praise for this company.
Very Helpful - Audra
This review is a long time coming. Eliah Marthyman was the perfect salesman- helpful and efficient -when I was buying my 2007 Subaru. I was under pressure time wise to buy a car and he exceeded himself to organize everything with minimum hassle so I could be on my way home in a new car! Thank you Eliah!
Happy with the service. - Seabru
We are happy with the service and sales team. They went above and beyond to make the deal work. On their advice we purchased the extended warranty and are very glad as we had to use it 6 months after purchase.
Long distance purchase - Kootsvolvo#1
I drove to Surrey from the Kootenays to purchase a very gently used Volvo XC 60 via Peter Sakamoto at the Surrey Volvo dealership a few days before Christmas. Peter was stellar. Not only did he give me a fair price, he arranged for an insurance agent to be on site for our car swap and he stayed beyond the end of his Saturday workday to demonstrate the car’s navigation, safety and other features. He sent followup emails asking if I had any questions regarding the vehicle. Helpful videos were sent as well. Great customer service. Thanks. Love my new ride. It’s made for the winter Kootenay roads.
Worse customer service - TimoWu
Our salesman has no knowledge of Volvo products, unable to answer basic features of the Volvo, no idea what is the City Safety features. Forwarded our message to Sale Manager Sandro which suggested us to forgo the order...