I booked an appointment to diagnose front end issues on my 1996 Volvo. I arrived on time and they took the car around to the service bays. NINETY (90) minutes later they hadn't even started on the car. Service "Advisor" said "these things take time, there is a process", but admitted they hadn't even started looking at the car. I guess they were too busy looking after high end customers with their high end cars. I also noted that there was a lot of "high pressure service speak" from the staff on the phones to various customers. DO NOT GO TO THIS PLACE. It was a complete waste of time and I wouldn't trust them any farther than I could throw Jimmy P.